Gimhae Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 2 reviews
3/10
No Skytrax Rating
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1/10

"not a family friendly place"

(Canada)

Trip Verified | My family and I were flying out of Gimhae International Airport to Hong Kong on March 26, 2019. After lunch (around 13:30), we decided to head to the departure gate. I was holding my two year old daughter and my wife was with my six year old son right behind us. We walked up to the airport staff and I handed him all four passports with boarding passes for inspection. This airport staff spoke Korean to me. Me being Chinese, I told him I do not speak Korean. He then proceeded to speak Korean to me again louder and in a condescending tone. I have no idea what he was saying to me. My wife (thank goodness she is Korean) came up to see what the problem was. This person repeated what he said in an even ruder tone toward my wife. At this point, I am extremely frustrated and I said to this person and I asked him if he spoke English. He ignored me and continued to address my wife in a disdainful manner. After a few exchanges, She found out that this airport staff does not speak any English and each passenger had to hold his/her own passport and boarding pass. This airport staff then inspected our passports and boarding passes in the most foul mood, without once apologizing to my wife nor me, and sent us through. Having the name Gimhae "International" Airport, I would assume that the first airport staff personnel any passenger meet would have the basic understanding of English. Isn't it his/her job to make passengers welcomed, greet them with courtesy and respect? I did not see or experience any of that at Gimhae "International" Airport. Gimhae should consider revising/updating its basic requirements when hiring staff. I believe each staff should at least know the English phrase to be able to perform his/her job properly, or maybe I'm expecting too much from Gimhae "International" Airport. Another thing is that there was no signage advising each passenger must pass on their own passport and boarding pass (even toddlers) for inspection. My family and I have been to many airports around and have never encountered this. After this incident, I have concluded that Gimhae "International" Airport is not a family friendly place.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"queue that was unbelievable"

(Indonesia)

Immigration queue was terrible. Queue was so long for arrival, and even longer for departure. The airport should do something about this. I have no complaints about the immigration officers, it was just the queue that was unbelievable. Could they please at least have dedicated lane for business class passengers? or at least provide a fast-track card?
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no