Geneva Airport

Not Verified | I will give zero rating because of queuing time. There are like hundreds of people but the counter only open 2. What were they thinking. Cant they see a lot of people waiting. With old people and small babies. Worst experience ever. Never thought Switzerland have this kind of service

✅ Trip Verified | Found the check in on Air France side at 5am to be very quick & efficient. Got through check in quickly, the security queue was also quick and efficient. The staff were not at all over friendly, but overall a good airport, will visit again

✅ Trip Verified | We will never use this airport again. Having travelled by train from Wilderswil without any problems we built in extra time to allow for any delays at the airport. Thank goodness we did. It took 4.5 hours to check in luggage at Easyjet, queue for Boarding Card clearance, queue again at Security (only ONE scanner operational) and finally long queues again at Passport Control. All this involved walking the length of the airport about three times and we had no opportunity to take a break for refreshments or to rest. We are both in our 70's with mobility issues and at times it felt like it was the survival of the fittest. The staff provided no assistance or guidance whatsoever - despite being asked on several occasions - and in the end we made it to our departure gate just 5 minutes before it was due to close. As it happened our flight was delayed by an hour - little consolation as we weren't kept informed and consequently couldn't leave the area to seek refreshment. We have never been so glad to get on board an aircraft in our lives. A marvellous holiday in our beloved Switzerland was ruined by the totally unacceptable experience of Geneva Airport.

Not Verified | There is no transfers for flights, you are forced out of the secure area, only to have to go through security after flying in from a Schengen country. What is the point of adding an extra check for no reason. Talk about Swiss inefficiency. If you are thinking of connecting a flight through Geneva stay away!

✅ Trip Verified | To depart to my country this is was the worst experience ever. One hour to pass the security. I traveled for many airports, and I never saw this in my life. Bad help from the employers from the airport. I can not understand how this can happen in Switzerland. Please check this airport, this is not from this century.

Not Verified | I have never been to such an inefficient airport. The security line was extremely long, passengers were worried about missing flights but staff did not care. Only four security lane was opened for 1000s of people. Everything was haphazard. The airport was old outdated. It was so crowded. Geneva being a world headquarters to many organizations I couldn't understand the airport standards being so low.

✅ Trip Verified | Security screening is unbelievably slow and inefficient. Our flight was delayed by more than 30 minutes as we were waiting for passengers to go through screening. The same actually happened to my colleagues travelling on a very early flight on Saturday morning. Arrive early (though security screening opens late for early morning flights, hence sending everyone on a panic frenzy!) or avoid this airport!

✅ Trip Verified | Airport interior is already old and tired. It seemed to me it is meant just for catching or alighting a flight and nothings more but an airport can be an interim destination with much more to offer as well. Geneva Airport - you are lucky you have staff such as Ms. Morino at business class check-in who is friendly and witty enough to pacify (slightly) disgruntling passenger like me. But please do some improvements. Thanks.

Not Verified | Arrived at the new part of the terminal, terrible experience. Had to walk for a considerable distance to get to passport control then only two officers processing several flights. Over an hour wait, older people, pregnant ladies and older people experiencing considerable discomfort

✅ Trip Verified | I’ve travelled the world and never experienced a more outdated and inefficient airport. Huge queue times, no self check in, no pharmacy, poor food options, old toilets, unfriendly staff. Depressing.