Geneva Airport customer review
Jenny Eckersley
My recent experience of GVA was absolutely horrendous. Having flown by EasyJet from Newcastle we were happy to be back in France and looking forward to our weekend. We did not realise at the time how angry and depressed we would be a few hours later. Coming out of the airport (French sector) led us to the village of Ferny where there were no motorway signs to be seen for the A40. The exit from the airport was gloomy depressing and unhelpful. As a result of the lack of signposts we took the signs for Dijon as we live in Burgundy. This led us I think into the Jura mountains. Later next day In the daylight it was funny but at eght pm in the dark with a long drive ahead it was not at all amusing. On the way back on the 4th December I could not believe how unhelpful the main signposts were on the A 40. We had arrived in Switzerland before the signs for Ferny were shown on the motorway. As a result we had to find our way back into France and follow signs for Ferny yet again. Why do the signs not say on the motorway "For the French Section please follow signs for Ferny only"??. Anyway WHY FERNY? What is it's significance? Once in the French section we had to walk miles to the other side of the airport to a small departure lounge dealing with several flights. I refer of course to the B gates. There was no clear distinction between which were smoking and non-smoking areas- the shops were a disgrace. The whole area was filled with cigarette smoke and very smelly. It felt that the Swiss were treating the EasyJet passengers as a very "poor relation". I have a second home in France and if there were any way of avoiding Geneva airport I would do so. I cannot believe how chaotic and badly managed it is
Recommended | no |
Geneva Airport customer review
Maurice Bulmer
I have travelled via GVA for skiing in the March of each of the last 2 years arriving BA on Saturday mornings. I also use Calgary when skiing in Canada most years and have used other airports around the world for similar trips. None can compare with the abject chaos that is the luggage and ski collection process that reigns in Geneva. You would have thought they would have realised that many people arrive with skis on Winter weekends. Apparently not as the method used seems to be to dump them in piles on the floor and leave it to customers to identify and drag out their ski bags; which have not even been sorted by flight. Frankly it is a mess and compares incredibly poorly with Calgary in this respect. Another issue is the lack of seating in an overcrowded (Winter weekends again) airport resulting in people sitting wherever they can blocking the narrow gangways between high end shops selling over priced goods ranging from Rolex watches to caviar - but no seats to be had at the cramped self service restaurant! I am looking for another alternative. An additional 2 hour drive from Lyon would be preferable.
Recommended | no |
Geneva Airport customer review
Simon Smith
Flew out of GVA last Saturday. Huge queue at security although no worse than BAA regularly manages at LHR. The main problem was that they have so many shops that there isn't enough space for passengers to sit and there were 100+ passengers sitting on the floor. I would have thought providing seats for passengers would be a minimum basic service for an airport. Overall travelling through GVA was a pretty nasty experience.
Recommended | no |