Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 290 reviews
2/10
No Skytrax Rating
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Geneva Airport customer review

(United Kingdom)

Has to be the worst Airport in Europe at the moment. Returning a Hire car is a joke as the traffic around the airport is horrific and the car hire is off site so you have to pile onto a bus which adds even more time. The queues at check in are biblical especially with EasyJet speedy boarding is more than value for money particularly on a Ski transfer day. Having done both I think it is now easier (and cheaper) to Hire from the French side and if you have to go on Swiss motorways pre-order the toll pass. On a ski transfer day leave yourself lots of extra time then add an hour to that and you should avoid undue stress. Finally as others have said security is an absolute bun fight. I will be avoiding Geneva for the foreseeable unless something is done about this pandemonium.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Geneva Airport customer review

(United Kingdom)

Very poor airport. The positive reviews will only relate to non peak periods when it can operate. At peak periods such as half term for UK it is complete chaos. People arrive hours before check in times because of the nature of snow in the surrounding areas. What do you find - nowhere to check in. Check in then opens with a queue of 200 that just grows. Baggage system is appalling - people coming into the main hall run straight into the massive cues and cannot even get through the door. You cannot move cannot see check-in machines or appropriate desks. This all adds to generalised confusion. Come on Geneva this happens every year at least move the main ski flights away from main entrance. Open check-in earlier have plans for baggage break down. The only thing that takes me back to Geneva - nowhere else as Grenoble and smaller French airports are not serviced by easyjet or the like. Come on easyjet if you're reading this put flights into Chanbery or Grenoble from the regions no one wants to fly to London first. Geneva needs another check in area and more than just watch shops when you get through security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Geneva Airport customer review

(Hong Kong)

This has to be the worst airport experience I've had. Check in queues are ludicrous - the airport simply cannot cope at busy times and you genuinely need to arrive about 3 hours before your flight. If not you'll queue for about 90 minutes then get pulled out into a fast track queue for those flights that are leaving in 60 minutes or less. Then this will take another 20 minutes which will leave you with no time to get through the horrendous security queues. At least the security people were smiling and trying to lighten the mood when we were there. Once in departures there is a depressing lack of any shops or decent food outlets and if you end up at one of the island gate areas there are not enough seats and barely any amenities. Luckily by this point you will probably not have any time to notice this as you will be running to catch your flight. I better not mention that Geneva also has a unique baggage priority handling system which is a polite way of saying they allow people to check in more than they're allowed and then don't load all the bags on the flight. It then takes 3 days to clear the back log! The arrivals part of the airport is no better with our bags taking over 90 minutes to arrive and the place seemed totally chaotic. Up escalators were not working in some parts so you had to lug heavy bags around and the whole place was drab and dreary. It reminded me of Luton train station in the 1980's which was not it's finest time. I live in Asia and the airports here put this and most in Europe to shame. We will never fly or connect in Geneva again and I really don't recommend anyone else does either. Dreadful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Geneva Airport customer review

(Greece)

Terrible airport. The worst I've seen. Very long queues at check in and security control unfriendly staff insufficient personnel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Geneva Airport customer review

(United States)

This airport is an embarrassment to Geneva. Avoid GVA if your final destination is not Geneva. Every time I was there the check-in area was a nightmare and in total chaos with very long lines. Horrendous queues to go through security checks. Incompetent and rude staff (even when you try to speak French) most of them do not speak a word of English. All in all this appalling airport is a disgrace to Switzerland. Compared to Zurich Airport Geneva Airport is not to be proud of and after my own experiences I do agree with most of the negative reviews.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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10/10

Geneva Airport customer review

(Switzerland)

Having had so many bad experiences with security queues at GVA it is great to see the new security measures / system reaping rewards. From train to check in for bag drop with SWISS to security to lounge in 11 minutes! Finally a well done for GVA now keep it up!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Geneva Airport customer review

(Switzerland)

Getting to the airport by car is a nightmare signage unclear especially with the new drop off area which only serves to create more queues (which is something they seem to like at this airport). Check-in can take time depending what class you fly in so does security unless you have access to the priority lane be prepared to wait for up to 40 min just to be greeted by mostly grumpy and unprofessional staff - who in their right mind designs only one security area for all departing flights? Don't count on any staff to be around to help you should you be late for a flight. The passport check area is worth a mention on its own since it is located just after a moving walkway so if there is a queue and typically there is you will have close encounters with your fellow travelers since you can't the get off the moving walkway. This is my home airport so I really don't have a choice but if you can avoid it - do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Geneva Airport customer review

(Switzerland)

Yet again standing in a 30 minute queue at this once good now truly awful airport - their security queues make this airport one to avoid if possible. 10.15am in June hardly peak season. Never use this airport in ski season if you want to catch your flight!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Geneva Airport customer review

(Switzerland)

I often use this airport and compared to other airports queuing time to security gates is really too long and badly organised. All travellers gather in 2 lines and on peak hours it can take half an hour before you reach security control. Of course there is a fast lane but you have to pay CHF 8.- for that. Another bad thing is the prices of drinks once you have passed security checks. They really take advantage of the fact that you have to leave all liquids before security and charge CHF 5. for a small bottle of water.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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9/10

Geneva Airport customer review

(United Kingdom)

Arrived on British Airways Flight from Heathrow at 16.30 and enjoyed the long walk from the 'B' gates which meant that having passed through Passport control our bags where already on the carousel ready for us to literally pick up and go! Only problem was the long wait for the shuttle bus for car hire as extremely busy [10 minute loop to car park and back]. On return flight no queues at any BA check in desk but thankfully as flying business class could Fast Track the horrendous queues for Security which for an airport of this size in such an 'efficient' country is really a national disgrace and has been for many years. Once 'airside' all facilities very clean and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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