Geneva Airport

Not Verified | Busy and crowded on both Sundays. However queues were manageable. Inbound immigration went smoothly Baggage hall is still a scrum, but more staff on duty to assist Check in was quick and efficient. Food and drink are over-priced. Sufficient seating in boarding area.

Not Verified | Utterly inefficient organisation. Check-in and organisation of security queues were totally chaotic with inefficiency everywhere. On the evidence if this airport, I have no idea where the myth of Swiss efficiency comes from. Also extravagantly overpriced for everything and poor quality food and beverage. Really unfriendly security staff.

Not Verified | Far better experience at Geneva on departure. Check-in queues were long, but moved quickly enough No delays at Security or Immigration, so got the gate. 30 minutes early, despite the long walk Reason being I assume because there were few other departures around that time Shopping area is cramped and crowded

Not Verified | Geneva really must get its act together. Arrived at about 13:30 on Sunday. Queues for immigration were one hour plus for non Eu and 45 minutes for eu passengers. Admittedly three large intercontinental flights had recently arrived together but still unacceptable!

✅ Trip Verified | We transitted via Geneva on our way home to Copenhagen after a holiday in Malta. I've flown into and out of Geneva a number of times, albeit not for around thirty years. The airport is poorly designed, with long walks to and from the various satellites. It's certainly showing its age and is in dire need of an update. The most noticeable thing was that the majority of the staff seemed unhappy. With the sole exception of a smiling women at Security all of the staff wore a scowl and ony helped begrudgingly. Unless it's your home or destination, I'd suggest avoiding Geneva Airport.

✅ Trip Verified | Chaotic, rude and disorganised. This is the most un-Swiss place in Switzerland! Every time I’ve had to travel via Geneva airport there’s been a major issue. From missing baggage, incredibly rude staff, nonsensical signage to broken down baggage carousels. Next time I visit Switzerland I would travel to Zurich to avoid Geneva. The last visit in August 24, I was travelling with my husband and 2 year old child. On arrival from Australia the baggage carousel broke down and bags took ages to come out meaning we had to run to catch our connecting train. Also the luggage trolleys require a 2 franc coin which is ridiculous to expect tourists to carry coins when they would likely have notes at this stage of their journey. Departing Geneva was even worse. Directions to the lounge didn’t make sense and staff were so rude when we asked for help. Passport control was badly managed with long queues. The officer at the desk was the rudest person I have ever been in contact with. Staff at the gate were terrible and actually yelling at customers. As we were travelling with a child we are usually given the option to board first. This wasn’t what the staff wanted us to do and we were told to sit down. The method of getting everyone to queue at the gate before boarding was inefficient and unfair. Until these numerous shortcomings are addressed I would recommend avoiding this airport at all costs!

✅ Trip Verified | Not a nice airport this one. No real directions, one has to find your own way around. Busy and noisy and generally a sense of overcrowding especially at gates D23 to D26, dreadful! All crammed in like sardines in a can! Not enough seating and strange boarding procedures just added to the discomfort. Won’t be using it again if I don’t need to.

Not Verified | Passport queues for UK are unacceptable. This is the second, and last, time I will uk fly here. I’m sure staff are doing their best, but they have little customer service

✅ Trip Verified | The check-in and security check experience was unpleasant and impolite. The Swiss check-in agent was impolite and didn't know the ticketing rules. While the baggage allowance was clearly stated in our booking, it was brought into question, with potentially extra fees attached. After a brief check no fees were applied. But the Swiss agent made sure to make us feel like we did something bad and they're doing us a favour. Well, no favour required, we did pack for what's been paid. Then there was no "have a nice flight" or "have a nice day" or "bye". Security separated me from my wife, saying "it doesn't matter". But it does matter to me, being together and helping my wife with her luggage. Long story short, basic etiquette and a bit of understanding would go a long way with ensuring a better airport experience

✅ Trip Verified |   Flew from London to and from London on EasyJet. The inbound flight from London was fine, no issues. The outbound flight was delayed by around an hour - EasyJet automated updates were efficient and fine. Outbound immigration was a disaster - just two positions manned by immigration staff for all non-Swiss/ European nationals, whilst there are 14 booths just for non-Swiss/ EU nationals. The uniformed EasyJet staff at the boarding gate were dreadful - aggressive, rude and impolite. I watched them bully a young lady ahead of me for a suitcase which was in my opinion of the regulation cabin size requirements. She was in tears and the staff were resolute - pay a penalty charge of you’re not traveling. Completely unacceptable, especially in a location where one would expect decent service. The flight to London was fine; it was a relief to be away from the EasyJet staff at the boarding gate.