✅ Trip Verified
| We traveled as a family of 3 in June, 2019. It was fine when we arrived at the airport except when we tried to pick up our rental car and we found out that our car was at French side. Just like one of other reviewers mentioned here, we had to pull our big luggage to come out of the airport and re-enter into the French side. There was no clear signs to guide you to the French side and the ways to the French side were narrow. The escalator was not working as I saw the dad of a family of 4 with young children have to carry their big pieces of luggage up the stairs. This was not the worst part of our experience in this airport. When we flew out on June, 29 we wanted to check in our luggage. There were about 30 windows at the airport, but they only opened 6 windows to serve 12 airlines passengers to check in the luggage. Among the 6 windows, 3 of them were used to serve those first class and business class passengers. You can see that the line for economy cabin passengers were miles long and moved very slowly while the 3 windows that served first class and business class most of time did not have any passengers. Worried that we may miss our flight (although we thought we arrived at the airport with plenty of time), we tried to reach the staff 3 times and asked them whether we could check in our luggage by using those first class/business windows. (Of course they should always put their first/business class clients first, all we asked was to check our luggage when there were no first/business class clients). They refused us three times (one lady who looked like a manager even did not look at me when she said 'no' to her staff who consulted her whether she could help us. Her attitude and body language gave me the impression that we as the low class people only deserve poor service). We have traveled to about 20 airports in the world, so far I would say Geneva airport is the worst that I have ever experienced, several times, we got help from first/business class windows in other airports to check in our luggage and staff were always very nice. Finally, after waiting in the line for about 1 hour and 10 minutes (about 40 minutes before the flight departure time), they opened the first/business class windows to us. Luckily, the security line was surprisingly short and quick. We got on the flight on time. Had the security line been long and slow that day, we would definitely have missed our flight. I just don't understand why couldn't they open more windows for economy cabin passengers? There should have more windows to serve economy cabin passengers proportionally. (not half numbers of the windows to serve 20% clients) I would say, if you have other choices and money is not your first priority, try to avoid this airport. Actually, it is a risk to save some money and lose more money if you miss your flight.