Geneva Airport

✅ Trip Verified | We transitted via Geneva on our way home to Copenhagen after a holiday in Malta. I've flown into and out of Geneva a number of times, albeit not for around thirty years. The airport is poorly designed, with long walks to and from the various satellites. It's certainly showing its age and is in dire need of an update. The most noticeable thing was that the majority of the staff seemed unhappy. With the sole exception of a smiling women at Security all of the staff wore a scowl and ony helped begrudgingly. Unless it's your home or destination, I'd suggest avoiding Geneva Airport.

✅ Trip Verified | Chaotic, rude and disorganised. This is the most un-Swiss place in Switzerland! Every time I’ve had to travel via Geneva airport there’s been a major issue. From missing baggage, incredibly rude staff, nonsensical signage to broken down baggage carousels. Next time I visit Switzerland I would travel to Zurich to avoid Geneva. The last visit in August 24, I was travelling with my husband and 2 year old child. On arrival from Australia the baggage carousel broke down and bags took ages to come out meaning we had to run to catch our connecting train. Also the luggage trolleys require a 2 franc coin which is ridiculous to expect tourists to carry coins when they would likely have notes at this stage of their journey. Departing Geneva was even worse. Directions to the lounge didn’t make sense and staff were so rude when we asked for help. Passport control was badly managed with long queues. The officer at the desk was the rudest person I have ever been in contact with. Staff at the gate were terrible and actually yelling at customers. As we were travelling with a child we are usually given the option to board first. This wasn’t what the staff wanted us to do and we were told to sit down. The method of getting everyone to queue at the gate before boarding was inefficient and unfair. Until these numerous shortcomings are addressed I would recommend avoiding this airport at all costs!

✅ Trip Verified | Not a nice airport this one. No real directions, one has to find your own way around. Busy and noisy and generally a sense of overcrowding especially at gates D23 to D26, dreadful! All crammed in like sardines in a can! Not enough seating and strange boarding procedures just added to the discomfort. Won’t be using it again if I don’t need to.

Not Verified | Passport queues for UK are unacceptable. This is the second, and last, time I will uk fly here. I’m sure staff are doing their best, but they have little customer service

✅ Trip Verified | The check-in and security check experience was unpleasant and impolite. The Swiss check-in agent was impolite and didn't know the ticketing rules. While the baggage allowance was clearly stated in our booking, it was brought into question, with potentially extra fees attached. After a brief check no fees were applied. But the Swiss agent made sure to make us feel like we did something bad and they're doing us a favour. Well, no favour required, we did pack for what's been paid. Then there was no "have a nice flight" or "have a nice day" or "bye". Security separated me from my wife, saying "it doesn't matter". But it does matter to me, being together and helping my wife with her luggage. Long story short, basic etiquette and a bit of understanding would go a long way with ensuring a better airport experience

✅ Trip Verified |   Flew from London to and from London on EasyJet. The inbound flight from London was fine, no issues. The outbound flight was delayed by around an hour - EasyJet automated updates were efficient and fine. Outbound immigration was a disaster - just two positions manned by immigration staff for all non-Swiss/ European nationals, whilst there are 14 booths just for non-Swiss/ EU nationals. The uniformed EasyJet staff at the boarding gate were dreadful - aggressive, rude and impolite. I watched them bully a young lady ahead of me for a suitcase which was in my opinion of the regulation cabin size requirements. She was in tears and the staff were resolute - pay a penalty charge of you’re not traveling. Completely unacceptable, especially in a location where one would expect decent service. The flight to London was fine; it was a relief to be away from the EasyJet staff at the boarding gate.

Not Verified | Can't agree with previous reviews enough. This used to be quite an easy airport to get through, that was until they built the new terminal. Now everyone goes through 1 passport control which has (if I remember correctly) 14 kiosks with approximately half of them open. The staff passport control seem to take great delight in taking their time and being aloof; making the whole experience very unpleasant and stressful. The food is at sky high prices and the Duty Free is often more expensive than you would find on the UK high street. If there was an alternative, we would use it immediately, but reading the reviews for Chambery, there doesn't seem to be anything else to do but grin and bear it. We also visit in the summer and have decided to drive due to the experience of this airport!

✅ Trip Verified | More than two hours to get through security and passport control. Very disorganised with little or no information for travellers. The airport is more about taking your money than aiding your voyage. One has the impression that sometimes they have more flights than they can manage.

Not Verified | I agree with every word of the reviews that appear below (I probably read through 10-12 of the most recent). I’m not normally one for writing reviews and don’t use any social media, but I Googled the border control queues at Geneva airport the morning after our return from our half-term ski trip, because the experience was almost unbelievable. Honestly, word-for-word what the posters have written was the exact experience I had with my two young daughters. Geneva airport - especially border control but frankly, the whole experience: seating, signage, communications, extortionate food prices, the cramped feel everywhere, the lack of staff / care / help; you name it. - is absolutely woeful. In fact, it’s borderline disgraceful. As one poster said, I will be avoiding like the plague from now on, unless serious improvements are reported but, my goodness, it feels like a huge job from where it is now to get it to something vaguely acceptable. I came across BBC journalist, Jon Sopel’s comments about Geneva airport from December 2022 and it doesn’t seem like anything has changed since then. In the interests of fairness and balance, the connecting train service and staff were excellent, while security was pretty quick and easy - and it was here that we met the one cheery lady we encountered. Check-in and bag drop off was also ok, although even then there was somehow a feeling of barely-controlled chaos that could boil over at any moment. The whole place just seems to have a strange and uncomfortable feel about it. In part. it’s almost as if the overarching culture is that travellers are seen as a problem to be tolerated / solved / exploited, in the most emotionless, most aloof, least self-aware, least friendly way possible In summary, a very stressful, almost laughably bad, tainting and off-putting experience that really jars with one’s other experiences and expectations of a great country.

Not Verified | Avoid this airport if you can. Embarrassingly disorganised for a large international airport. Not enough seating before you get through to the gates so everyone plots in the restaurant areas so no seats if you wish to eat. Lots of people sitting on the floor. To get through to your gate you have to get through the longest passport control queues I’ve ever seen anywhere, no warning of queue times or helping to move people up the queue if the gate is closing, complete shambles and staff nowhere to be seen. Eu passport holders have no queue. A complete mess & to top it all they lost our ski equipment not surprising as the drop off area for this was a shambles too. If you can avoid this airport then do as they don’t deserve your money …