Gdansk Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 33 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"Horrible security staff"

(United States)

Not Verified | Horrible security staff who went on the power trip. Rude, unprofessional and very unpleasant person. There is no need to act like that. Please do better. Other staff members at the check in were fantastic.
Experience At AirportDeparture Only
Date VisitJuly 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"probably my worst experience"

(Belgium)

Not Verified | I am partially disabled with restricted mobility. I have metal in my leg and hip following reconstructive surgery. As a frequent traveller I know I set off the security metal archway detector; therefore, I know what to expect and ensure I carry no additional material which might exasperate my situation. Noting some airports adjust the sensitivity of these detectors. So, back to the Gdańsk experience. Having detected the archway, I am directed to remove my footwear. My trainers are cloth/plastic, no metal. This is the default situation and very annoying. It is obviously not my shoes that cause the alarm. Of course there are no aids, by example a chair, and I am forced to comply or no fly! So, no shoes, but despite my explanations I again alert the archway. I did tell you that would happen - me to the suspicious security person - now a physical search. Remember I am partially disabled. Stand on one leg and show me your sole! I’m +60 years of age and there is no standing support aid. I am then very roughly treated by a security thug who has the compassion and intellect of a slug. Frankly this was probably my worst experience over the years. Shame on you Polish Civil Aviation Authority. Treat partially disabled travelers with restricted movement with more respect and compassion.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"very bad experience in this airport"

(United Kingdom)

Trip Verified | I had a very bad experience in this airport. The airport is new and beautiful but you feel you have gone at least 30 years back the way the security system works here. In my arrival we waited ages to get through the security which I would have kept blind eye on it but my departure made me hate travelling here again. From the time I was in the line I think I was singled out cause others were passing through but she kept me waiting behind and then unfortunately having metal clip on my hair made it worse. In other airport if it had made any noise, they used to ask me why it made noise? Do I have anything with metal in it and they used to let me go but here I was checked for explosives!!! which I appreciate it cause I know I’ll be safe on the airplane however why me? It was embarrassing. I never ever had such an experience in any airport and I travelled to many places. I just hate travelling here or even Poland in the future. Never this airport for sure but I read the reviews for other airports before I travel to this country if I do come back.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Airport Security very bad"

(United Kingdom)

Trip Verified | Airport Security very bad, was a big queue take as more than 1 hour to pass through, no speaking English shouting and screaming all the time with out no reason. They don't let us priorities to catch our flight and we miss our flights. Straight away they remove us from airport with out any help during to rescheduled our flight down stairs.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Horrible experience with security staff"

(Finland)

Not Verified | Horrible experience with security staff. I'm writing this because, sadly, I need to use this airport often, and each time I'm there, already with bad experiences, they still managing very well to climb on new levels of bad behavior towards me and other passengers. They just bark and yell on travelers. Word “please” does not exist in their vocabulary. If you try to talk to them, it only magnifies they bad attitude. My last adventure there was about pants belt, which was not a belt, it was part of pants attached there for good. It was impossible to take it off, and yet they were demanding it. Explaining, showing – pointless. Had to rip out whole thing, and ruined the cloth because of some lady having bad day. Cannot wait next visit there… avoid as long as it’s possible.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Workers from the airport without masks"

(Spain)

Not Verified | Again a negative experience at this airport. Security is of a low level, there is a negligence on the part of the security body. The X-ray control is shameful to see how a policeman, without being well uniformed, rumbling in a chair says a lot about himself. Pressure to pass the trays with hardly any passengers. Workers from the airport without masks in this time with the Coronavirus Rising Up again. Today is 27/11/2021. First flight of the morning with LOT, horrible company too. Don't take except if you don't have other choice.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"none of the staff were wearing their masks correctly"

(Switzerland)

Trip Verified | Health and safety rules are very loosely followed. I was marked for a random check (the one where they check your hands for traces of explosives). The female security worker was not wearing her mask and I asked her to put it on before approaching me. Since then she was plain rude to me and barked orders. The two hand sanitizers that I could locate were empty. When I looked around practically none of the staff were wearing their masks correctly even though it was crowded.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"People do their job efficiently and quickly"

(Netherlands)

Trip Verified | A newly build airport of a modern and clean design resembling sea waves. The terminal building is quite big and feels very spacious. Staff, security check, duty-free shopping are all great but also nothing out of the ordinary. People do their job efficiently and quickly. The terminal was also exceptionally clean. Boarding was quick and efficient. Only letdown is the crude design of the seats and not having much charging points.
Experience At AirportArrival and Departure
Date VisitSeptember 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"Very bad experience!"

(Germany)

Not Verified | Very bad experience! Lack of any organization of security process (eg. what needs to be put in a tray separately and what not) and from airport staff. Had to go back with laptop and leave other belongings unattended. Security staff very rude, impolite and not able to communicate in English. And yes, I travel a lot and have seen many airports and security checks.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Very bad experience"

(Poland)

Trip Verified | Very bad experience. In the morning very large queue for security screening, but not all the security checkpoints were working. Lack of any queue organization from airport staff. Security staff very rude, all the time screaming on people. On arrival, extreme large queue to passport control, with 2 booths working and 3 or 4 remaining closed. Even travelling with an EU passport it took almost 30 minutes to pass the control. Polish border guard personnel very rude and incompetent. They don't even know with what documents you can travel, so they have to call and ask their supervisor if they can let a Polish citizen enter into Poland! I've heard them screaming and talking in very rude way to foerginers, just because the foreginers don't speak Polish, while the passport control personnel can't speak English. Currency exchange points - never ever exchange the money there! Exchange rates are very low, it's total rip off! Exchange your money in the city centre, you will get much better deal.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1 to 10 of 33 Reviews