Fuerteventura Airport

Not Verified | Going through security I had a pen in handbag which caused problem even though I have travelled with this for 16 years and had no problem before. I didn't mind being stopped for it.. security is paramount...but the rudeness of the staff there was unforgivable... Made to feel bad as I did not understand what was required.. basically through security once more... Just grunted at and very offhand. Chap was going on a break it turned out so that was his problem! Woman who took over very slightly better! Happy going through procedure as should be questioned...but attitude needs sorted...after all we are their bread and butter! Politeness goes a long way! My scoring only really went down because of security..cafe staff weren't friendly either.. Jet2 departure on boarding chap was exceptional really customer focused and friendly..perfect for the job!

Not Verified | Terrible experience. The personnel at the security check is so rude, offensive and unprofessional. They cannot speak English and they pretend you to speak Spanish screaming at you that this is Spain and you have to speak the language if you want to talk to them. We made us waiting 2h in the easyjet plane before taking off. It was the worst travel experience I have ever had.

✅ Trip Verified | Ryanair made us wait an hour in a queue with a passengers who had large luggage just to receive printed ticket for visa checks. Annoying ,not fair. We were really dissatisfied and disappointed.

✅ Trip Verified | Terrible, rude staff especially with special assistance. I travel with my disabled son and when we arrived at at the desk for check in the woman who served us was so rude. My son isn’t an ambulatory wheelchair user but he walks slowly and we would be happy to get help to the gate. She said if he needs special assistance he needs to sit in a wheelchair otherwise she is going to cancel it. I tried to explain to her that he is fine without a wheelchair but she kept repeating herself not accepting any other answer. My son started to get very anxious and nervous because he thought he needs to be taken to hospital by using wheelchair and finally she said if he doesn’t want using wheelchair chair he isn’t disabled person. Does she have the medical education to comment on this? I tried to stay calm because my son was stressful enough so I didn’t want make him more feeling stressed, anyway she cancelled special assistance for him. The airport staff having this job only because so many tourists coming to visit Fuerteventura so they should respect that instead of being horrible and making people feel like an unwanted intruder on their wonderful island. Nowhere else have we been treated so horribly like at this airport.

Not Verified | Awful. For an island that relies totally on tourism, the time taken to get through passport control was just not good enough. Everybody should be prepared to accept queues but when you are in a queue of hundreds and there is one person in the passport control kiosks it simply isn't good enough. Is it to punish the Brits for Brexit? Can't think what other reason it could be for as it certainly doesn't put you in a good light. Big improvement required.

Not Verified | Never have I experienced such a hot extremely slow journey through customs. This is unacceptable, only one person checking passports with long queues and no air conditioning. People very tired and hot and babies crying. Absolute disgrace and has put me off returning.

✅ Trip Verified | I am a non ambulatory wheelchair user, accompanied by my husband. After prompt check in, I was obliged to wait at least 20 minutes with other disabled, before being guided to another place in departures. I was told that I would be contacted at this point, at least half an hour before departure. We went immediately to a refreshment area to buy a much needed coffee, but were sought out by an attendant who told us that we need to be at the departure gate. I told the attendant that I must first use the disabled toilet, and was pressured by him that I needed to be quick. What a joke. I have never been in such a badly equipped disabled toilet, and discovered to my horror that there were no fixed grab rails to help me stand, to pull myself together. Only one wobbly drop rail. I opened the toilet door, knowing that I could pull myself up, using the door frame. Fortunately a lovely attendant was there, and realising my dilemma, she helped me to pull myself together. I have never been so mortified in my life, but she was very sweet. The impatient attendant was waiting for me in the public area. On the verge of tears, my husband calmed me, as we followed the attendant to the departure gate, where we waited for another 20 minutes. It the door of the airplane, I was transferred to a small loading chair and was dragged on board amongst the confusion with other walking passengers. We have used this airport more than 30, and always rated it fairly, but now, a recently disabled amputee, I am disgusted with the whole departure experience.

Not Verified | Absolutely terrible customer service. Got frisked twice and kept having to go to the back and queue again for the privilege. All my of things removed so fast still on the tray to another place I didn’t know whether I was coming or going. My belongings were gone and I couldn’t find them. Luckily, I asked a man where they could be and they had been taken to lost and found. My car keys, phone, purse, tablet and Apple Watch. Much to my horror. I was spoken to like a fool and he demanded evidence that they were my belongings. I managed to convince him to let me have my phone so I could prove they were mine.

Not Verified | I am disabled and had just been given a cancer diagnosis by my doctor on the phone whilst in Fuerteventura. I had one of the last two flights that night and had been ill all week. I had mentioned this to the team and said I was very weak as a result and needed a bit of extra help. My flight was due to depart at 21.25 and by 21.00 I found myself in the special assistance area with one other couple who were on the other plane leaving at the same time. 2 members of the special assistance team came over and I asked if someone was there for me. I was told to "calm down and that I had to wait my turn". I had asked in a low voice and was perfectly calmly. I waited another 10 mins and when I looked there were 2 other people in the airport, cleaners!! 10 mins until my flight left and no staff or any way of contacting them. Getting distressed and being in pain the cleaner helped me by going to find someone. Last call for my flight had been announced twice already. When the 2 members of staff arrived they were so rude to me I couldn't believe it. I asked why I had been left and they just laughed at me, it got heated and she stopped pushing me and said "Do you want to walk?" ... I mean really?? That's what you threaten disabled customers with when they are unhappy with service? I tried to get out of the chair as by now I was so upset and felt so belittled by these 2 women, but she pushed the chair so I couldn't, catching my foot and dragging it.

Not Verified | Very pleasantly surprised by this airport - especially after our "home" airport of East Midlands. Arrived to find airbridges to the aircraft so no busses or walking across the tarmac, baggage didn't take long and easily found a taxi for the short journey to our hotel. When we departed we checked the bags into a check in area with no one queueing (we were a bit, but only a bit, early) and had a drink outside before going through security. This was a bit confusing - got turned away from one security queue as it was for families - could have been a bit better sign posted. The actual proper security was just behind the check in desks - again, this could have been made a little more obvious. But once through the actual departure area was vast, spacious, and light with 2 outside areas, at least 3 children's play areas, lots of different eating choices and quite a few "duty free" options. Didn't try any eating places so can't comment on prices. Plenty of places to sit and wandering down to the end of the hall there were some deserted and very quiet parts. All in all very pleasant and far better than most in holiday destinations.