Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 716 reviews
3/10
4 star Skytrax Rating
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1/10

Frankfurt Main Airport customer review

(United Kingdom)

Transferred from Anchorage on Condor to Manchester on Lufthansa both Terminal 1. After disembarking had the longest bus ride ever about 20 minutes and then walked about 2 miles between drop-off and gate. Signage a bit confusing. Went upstairs then downstairs again! Although we were in transit we had to go through security yet again with quite a long queue. Only just made our call despite layover being nearly 2 hours. At least our luggage arrived okay! Never again if we can help it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
1/10

Frankfurt Main Airport customer review

(United Kingdom)

Went through yesterday for a connection from a Budapest to Manchester (UK). Landed in A and took off from B. Dreadful experience. I don't consider myself disabled but I do have a rheumatic disorder which makes walking long distances without a break difficult. I had an hour for transfer and only just made my flight on the last call and that was walking without a break and walking fast down the moving walkways. It's as well there were no queues at security as I would have missed my connecting flight. It will take several days to recover. I will avoid Frankfurt in future.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
2/10

Frankfurt Main Airport customer review

(United States)

This was the first time I travelled through Frankfurt with our new baby. It really hit home how family- unfriendly the airport is. I spent most of my time in the Z gate area but travelled there from the B gate area. When travelling we put our baby in a regular sized stroller. Apparently to stop people from using carts on certain lifts and moving walkways the Frankfurt airport has installed barriers. Unfortunately unless you're using a very thin umbrella stroller you are blocked by the same barriers put up to block luggage carts. My wife and I had to lift our stroller over a high barrier simply to get to the elevators allowing us to travel from B gate to Z gate. Not helpful! Another family unfriendly aspect of Frankfurt airport is the location of the ubiquitous Camel Smoking Rooms. If you want to light up that's fine. But the Camel Smoking Rooms are located directly adjacent to the lifts. If you have a child you know how important the lift is when you're using your stroller. Even though the rooms are ventilated a lot of smoke and stench comes out. At Z gate there are two baby-rooms for changing and cleaning your baby. On my recent layover in Frankfurt I stood outside one of the rooms for a very long time waiting for it to be unoccupied. Presently a janitor came by who asked why I was waiting for a closed baby changing room. Astonished I searched fervently for a sign mentioning that the room was not in service and found none. I'm leaving out quite a few problems that were more adult oriented to simply focus on what could be improved for families. Move the Smoking Rooms away from lifts and baby rooms and widen the cart barriers to allow strollers to pass.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Frankfurt Main Airport customer review

(United States)

SQ25 we had a stop over at FRA. The transit was unremarkable. No need to recheck through security transit around B gate. Time for a snack and children playground. Easy. The SQ26 was different. This time we had to go a long route through connecting flight security with the long lines. Some passenger were confused because it looked like you were walking to the immigration area. Time consuming. T1 is clean with good transit facilities. Constructing has stopped and that makes things much better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Frankfurt Main Airport customer review

(United States)

Transferred twice at Terminal 1. The ceilings were low seating area was plentiful but it felt cramped otherwise. Some of the bathrooms were awful although luckily I found a decent one (which wasn't clean still) near the gate which was tucked away so there was less traffic which meant better condition. Gate area had a nice little restaurant which offered decent options and a shop with souvenir items some snacks and drinks. Second return was a horrible experience. Security was chaotic low ceilings once again made it feel really cramp. Plus side is that the security agents were efficient polite and friendly. Good signage though both English and German. I will try to avoid FRA in the future especially Terminal 1.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(Mexico)

Recently transited LIS-FRA-MEX. I had an 1 hour to transfer and I hated the long distances the dreadful "rainbow tunnel" and the stairs connecting the Schengen with the non-Schengen area. I was lucky and I found no people at migration queue otherwise I could have missed my flight. Waiting lounge was crowded and claustrophobic restrooms in bad conditions. Boarding was chaotic. On the good side staff are polite and always try to help you. This is an airport to be avoided better try MUC AMS or ZHR which are excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Frankfurt Main Airport customer review

(United Kingdom)

Flew through Frankfurt twice in last month for connecting flights. A reasonably nice airport experience other than the prices over 9 euros for a small bottle of water and packet of Pringles. Outrageous. Positive smoking rooms. If LHR wants to stay ahead of the game as a transit airport it seriously needs to consider if people would perhaps choose other routes if they fancy a smoke in transit. All the main transit airports in Europe and the Far East have them Singapore having one that is actually outside surrounded by butterflies!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
5/10

Frankfurt Main Airport customer review

(United States)

Recently flew through FRA with Lufthansa from SFO and then connecting to Budapest. I am not sure if the whole airport was like this but the 2 Lufthansa terminals I was in were terrible. I have flown through FRA on other airlines in the past and have had much better memories. You would think that the home airline (Lufthansa) would have the best terminal facilities but that is definitely not the case here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Frankfurt Main Airport customer review

(United Kingdom)

Had no problems negotiating this airport in transit from Dublin to Bangkok. I was pleasantly surprised. Just like another reviewer said follow the signs it's not rocket science and we reached at our next gate with ease and in plenty of time. Some people seem to complain about the most minute niggles I has the same experience after reading reviews of Mumbai airport only to find yet again transfers were smooth. Having travelled through many airports Frankfurt was one of the more pleasant journeys.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Frankfurt Main Airport customer review

(New Zealand)

Great experience. I put it down to being well prepared and reading in advance the do's and don'ts and tips. Flew in 6pm from Seoul terminal B. Long walk but if an overweight 60 yr old woman travelling solo can then anyone can! Next flight was 7.55am next day. Went to check in and got my own boarding pass and Checked bags in that night while it was quieter and had overnight bag. Next morning at peak time I did not have to queue and it was smooth through security. Through the whole experience I stopped and asked if I didn't know where to go or what to do. I approached with a smile and an 'excuse me' and I received courteous service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes