Frankfurt Main Airport customer review
Adrian Dix (United Kingdom)
I nearly missed my connection because of their passport control being understaffed. Check in was slow for some unknown reason. The airport is OK for food drink and the usual facilities. I'd advise that you give yourself plenty of time for your flight.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Frankfurt Main Airport customer review
C Zacher (Germany)
Arrival by train at the long-distance train station. Check-in at the airline counters there. Within 30 mins I was at the gate. Easy if you know your way. Remember it belongs to one of the biggest airports in the world referring to passenger traffic and most flights are handled at one terminal (1) with four piers.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Frankfurt Main Airport customer review
J Sierra (Bulgaria)
Little consideration to weary travelers. No free internet anywhere very few places to sit down and relax while waiting for flight connections. Sure they have chairs but nothing comfortable certainly nothing where you can attempt to sleep. The restaurants are extremely expensive and of poor food quality.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Frankfurt Main Airport customer review
L S Davis (United States)
Bizarrely designed airport that grew from an earlier not very rationally conceived labyrinth to its present colossus of corridors - be prepared to encounter others like yourself wandering lost out in the outback areas of the connecting hallways. Don't ask security for directions they're just there to provide the discipline. One rushes from arrival to departure gate and finds almost an hour has gone by and suddenly you are once again required to go through security. Once they locate your luggage you may be able to get it in a day or two.
Queuing Times | N/A |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Frankfurt Main Airport customer review
J Pickering (United Kingdom)
Had to transfer through this airport and I must say it was one of the worst I have ever transferred through! I found the layout of the airport to be like a maze and the security to be the slowest I have ever been through there seemed to be no sense of urgency with them and it seemed to by vastly under staffed. On the same trip I transferred back through Munich which was a far better layout and well staffed.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Frankfurt Main Airport customer review
James Reeve (Australia)
No airbridges for British Airways so bussed off and on BA Flights when I have connected there to Qantas and SriLankan airlines recently. Long queues and appalling security staff - rude and uninterested. German efficiency - you must be joking! What is more it has not improved over the last 18 months and one wonders if the German Authorities care about what impression they are giving the world.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Frankfurt Main Airport customer review
Van Hiep Hoang (Vietnam)
This airport has been upgraded and its improved a lot. Hot water for tea and coffee FOC. Walk way to international gates is far but there are travelators. Security is tight but fast. Rest rooms are not sufficient.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Frankfurt Main Airport customer review
PM Stüben (Germany)
Long queue at baggage drop off because of lack of staff. Be ready for worse at security again understaffed and under-equipped. Then prepare yourself for a long march to your gate to find out either that the gate just closed or that instead of the 3 available entries just 1 is open. If you arrive and want to get your baggage be prepared for a long walk. No need to hasten though as it will take ages for baggage to be delivered. Count 2 hours for a speedy operation. In short: avoid Frankfurt whenever possible.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Frankfurt Main Airport customer review
Andrea Chng (United Kingdom)
Transferring airlines is awful at this airport. I arrived from Heathrow and had 2.5 hour transit and 95% of that time was used to try and find an open transfer desk (we went to 4 desks and most were closed and then was told to go to the gate where our boarding pass would be issued contrary to the advice we were originally given. We just made it to our connecting flight. Long hikes poor layout and no one around when we arrived to assist us for directions. Frankfurt airport should learn from Changi and Hong Kong airports.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Frankfurt Main Airport customer review
Darren Walker (United Kingdom)
Worst queues for check in that I have ever endured. We got our boarding passes from the self-service machine for the 10.40 Lufthansa flight to Manchester then queued for almost an hour until at 10.10 we reached the check in counter only to be told that it was too late to get on our flight. Got switched to 16.15 flight and given 30 euros food/drink vouchers. No apology from check in staff just a denial that they were understaffed or too slow.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |