Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 714 reviews
3/10
4 star Skytrax Rating
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1/10

Frankfurt Main Airport customer review

(South Africa)

One of the worst airports in the world. It's like they took the plans for building an airport threw them in a blender and then threw that on a blueprint. No is no logic whatsoever to anything in this disgrace of a European travel hub. Highlights include no signs for toilets arrivals and departures interspersed alphabetically named gates that do not follow alphabetical order and terminals that are unfathomably separated by the runways that cannot be crossed without renting a car.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Frankfurt Main Airport customer review

(New Zealand)

Transited FRA twice in the last month from Rio to Barcelona (16/5) and return from Nice to Rio (31/5). Short transits both ways. Airport and security staff very courteous and quite friendly. My only gripes would be the distance between regional gates (A zone) and the intercontinental gates (zone Z) signage could be a bit clearer to find the train. The men's toilets near gate A38 were a bit grim (resembled a pub toilet on a Friday night! Didn't look like the cleaner had been recently). Near same gate I bought a bottle of water from the cafe kiosk adjacent. Disappointing that the price was a pretty steep 3.90 euro and it wasn't even Evian. To add insult the attendant then pocketed the change! But that's not really the airport's fault. Compared to Rio airport Frankfurt is paradise.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Frankfurt Main Airport customer review

(Australia)

Arrived by train into this labyrinth. Wanted to drop off the bags in storage for a few hours before check-in so we could go into Frankfurt for a bite to eat. Kept having to go up and down escalators and had to ask 2 staff members for directions before finding the signs to the baggage storage area. Arrived back to check-in and had to travel to T2 in a little automatic train with bags. More ups and downs on escalators to check-in and again to the gate. Had no problems with staff members as mentioned earlier.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Frankfurt Main Airport customer review

(New Zealand)

Dangerous. Transited via gate D1 and the escalator had to be emergency stopped to avoid a crush at the bottom. Booked my flight from LGW to SGN at very short notice not realising it has a transit stop in FRA. Staff were surly and this terminal was handling more people than I think it was designed for. I would avoid wherever possible.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
no
1/10

Frankfurt Main Airport customer review

(Ireland)

This is a horrible place with horrible staff. Are all the staff - and I mean every single one - under strict instructions never to crack a smile or relate in any sort of humane manner to passengers? I echo all the remarks about accessibility mapping frequent meaningless and hostile checks that others have posted here. My advice is to avoid this airport at all costs if you possibly can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Frankfurt Main Airport customer review

(United Kingdom)

I arrived as a transit passenger with my duty free in a sealed tamper proof bag. You have to pass through security again even in transit. Security here confiscated all my duty free even in the sealed tamper proof bag. I had the receipt but they wanted the receipt inside the sealed bag. If the duty free shop doesn't do this how can the customer know? Major over reaction so petty and terrible service. I will never travel to or via this airport ever again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United States)

Absolutely the worst airport I've been to in terms of friendliness and convenience. I arrived on a United flight from SFO and had to go to Terminal B for a transfer to Athens on LH. I had a 5-hour layover so I went to Lufthansa business class lounge in Terminal B. Even though my gate and the lounge are in the same terminal I had to pass through security. All together from arrival to lounge to gate I went through passport control 4 times (getting four stamps just going through Terminal B) security checkpoints 3 times (including the same checkpoint twice) and customs twice. it's the most inefficient and stupid layout for a terminal. Added to that everyone I encountered was unfriendly. While I expect that from airport security personnel I don't expect it from Lufthansa customer service. I asked a simple question of the check-in person at the lounge whether this particular lounge has shower facility I got a curt and snooty reply: "Of course this is Lufthansa lounge." I had to change my seat assignment with LH transfer desk so my wife and I could sit together and the lady behind the counter acted as if I was a total bother to her. No one I encountered had a slight smile or any sense of courtesy whatsoever. Avoid this airport at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United States)

Flying from US for a cruise vacation and need a transfer from gate Z15 to B60 at Frankfurt. We spent entire one hour running around the airport maze to reach gate B60. My husband and I are senior citizens and each of us has one carryon luggage but this airport has endless stairs (no elevators) with no clear road map. We went up and down for 30 minutes and finally reach Gate B security check. Not sure why need security check between gates. If you are inside any gates meaning you already been checked once and everyone is clean. The security personal on Gate B are extremely rude. They did whole body search for 4 US citizens (we and two strangers in front of us) with a single hand held scanner. Each of us has to wait until the scanner was available. Just looked at previous reviews and found people had same complains since 2013. If the airport refuse to change then please just avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Canada)

Transfer twice Calgary to Zurich and return in last month. Could not comment on Facilities given our entire time was spent reaching our Gate. Why the need for repeated security examinations after clearing at our check-in terminal? Why passport control between and within Terminals? Evidently the concept of an internally secured passageway eludes management. Signage also seems to be a foreign concept. If you know there are multiple passengers with mobility problems or families with small children on a flight perhaps try a little harder to get to a Jetway instead of having them struggle down steps and onto a packed bus. 1960's Heathrow at it's worst. We did however find the notorious Tunnel possibly a filled in drainage ditch with just as much charm. My wife is slightly mobility challenged. This makes endless stairs/corridors difficult and puts a premium on functioning lifts. I dare say even fully fit individuals would not enjoy the experience. Our only positive is an enormous bouquet to the staff member responsible for finding a wheelchair when it became obvious the ordered electric cart would not come and running us through the maze to our gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
1/10

Frankfurt Main Airport customer review

(Canada)

The long underground escalator corridor in terminal 1 has been an annoyance for years. I am sure many travelers have missed connections because of it especially the elderly who would have to count on 15 minutes to traverse that obstacle. In addition the passport lines are interminable. The security lines are not much better and come with unfriendly employees.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no