Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 713 reviews
3/10
4 star Skytrax Rating
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Frankfurt Main Airport customer review

(United Kingdom)

This must be the worst airport in Europe. Long coach ride to and from aircraft. Very long queues for security (and sometimes there is a further check before the gate is reached). Restaurant facilities minimal and overpriced. If one comes in to Terminal 2 one has to take a shuttle or bus to get to Terminal 1 and the S-Bahn or Long-distance railways stations. Signs few and far between. Latest horror - one has to wait in the entrance hall before a gate is posted.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Frankfurt Main Airport customer review

(United States)

Contrary to the experiences of many who post here my experiences at FRA have been good to excellent. I use FRA 5 to 6 times a year most often in transit though sometimes arriving/departing. I find the staff unfailingly friendly and helpful. I speak a little German but even when I use English the staff respond in kind. Immigration never seems to take too long and while the wait for baggage can sometimes be 15 minutes or so the wait is not too bad. For a large ageing airport I think FRA does everything well. I much prefer FRA over CDG or LHR.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Frankfurt Main Airport customer review

(Australia)

SIN-FRA. One of the worst airports. My friends connection flight was cancelled and his time spent there (8 hours waiting for Lufthansa to re-organize one) was a lonely and stifling nightmare. Unimpressive concrete designs inside - ugly. Signs not clear/easy to follow like in Changi/HK. So many gates/walking was with feeling of "where is...which direction would be next". Had quite a stressful time. Opt for London/Munich if need transiting!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Frankfurt Main Airport customer review

(United States)

I travel through FRA at least a half a dozen times a year and have never had a problem. Only once (yesterday - 27th August 2014) was I stopped for an "explosives" check but it took no more than a couple of extra minutes. The signs are pretty clear contrary to the complaints of some others on this forum. The only "negative" is the long walk and a short trip on a train from the "Z" area for flights to and from the US and gates to other destinations.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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Frankfurt Main Airport customer review

(United Kingdom)

Avoid at all cost! It's an unmitigated disaster of an airport. We have transferred twice at Frankfurt once to Bucharest and once to Vienna and on both occasions we missed our flight. In the unlikely event you do make your connection you can be sure your bags won't! It's a vast confusing labyrinth of corridors gloomy stairwells endless checkpoints and astonishingly long queues for everything. We had 2 hours to make the connection from Frankfurt to Vienna which we assumed would be easily sufficient mistake! We were constantly frustrated by delays both disembarking the aircraft and a very long transfer by bus to the terminal. Trying to find our gate we got hopelessly lost in a maze of dark corridors which appeared to be for cleaners and maintenance staff where we met other passengers who appeared equally confused. It turned out our gate was at least a 2 mile walk away! The 2 bottles of Rum we purchased in Manchester airport were confiscated by rude security staff we missed our flight and upon finally arriving in Vienna our bags had been lost. This airport is like purgatory it's the most frustrating inefficient stressful airport we have ever visited without a doubt. Signage is non-existent staff totally disinterested and the whole place is badly designed. Try to transfer at Munich or Brussels if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Frankfurt Main Airport customer review

(Luxembourg)

Used only for connecting flight but still required to go through full security check and passport control so any liquids purchased in the departure airport were confiscated. Massive queue for the security check. Unfriendly and rude security staff. Confusing signage. To be avoided.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Frankfurt Main Airport customer review

(Netherlands)

Unfriendly staff sending us in all directions except the good one. That is particularly bad because it lacks a good system of clear signs. How difficult can it be to hang a transit sign pointing in the right direction? Security is a disaster. Time consuming. No way you can get duty free bottles through security if you travel intercontinental. Impossible. I have seen many airports inside and outside of Europe but Frankfurt is definitely the worst. Avoid it if you can. And if you can't avoid it: give up all hope and be prepared to endure the misery.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Frankfurt Main Airport customer review

(United Kingdom)

Terrible experience with rude border control staff. As is now quite often the practise with a lousy airlines like Lufthansa our flight to London was cancelled and I was stuck in transit going from Istanbul to London. The border police gave me an emergency visa so that I could join my wife and 6 month old daughter overnight at the hotel. A group of 6 Chinese students were not fortunate enough to get this and got blankets and told to sleep in the terminal. Next day when we tried to board the plane a horrendous grumpy border control woman refused to accept the visa given by her own colleagues a day earlier. Had to go up to her seniors spend an hour of unpleasantries only to be allowed to leave. Really terrible airport and I would recommend all non EU members to avoid it like the plague.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Frankfurt Main Airport customer review

(United States)

Nice airport! Signs could have greater clarity. Arrival and departure boards were a bit confusing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Frankfurt Main Airport customer review

(South Africa)

One of the worst airports in the world. It's like they took the plans for building an airport threw them in a blender and then threw that on a blueprint. No is no logic whatsoever to anything in this disgrace of a European travel hub. Highlights include no signs for toilets arrivals and departures interspersed alphabetically named gates that do not follow alphabetical order and terminals that are unfathomably separated by the runways that cannot be crossed without renting a car.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no