Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 714 reviews
3/10
4 star Skytrax Rating
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Frankfurt Main Airport customer review

(United States)

I concur completely with all the negative reviews already posted. So much of the delay could be remedied by better layout planning and training. There is not a trace of the famed German efficiency on display at the Frankfurt airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Frankfurt Main Airport customer review

(United States)

I just flew from India to USA via Frankfurt. We had a little over two hours transit time. That would have been more than enough for any 'normal' airport but not in Frankfurt. Passengers are required to walk very long stretches of passages with no moving platforms anywhere to aid. And then a train ride security delays and more walking. Very poorly organized airport and nightmare for transit passengers. It is best if it can be avoided.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
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Frankfurt Main Airport customer review

(Canada)

YYC to FRA connecting onwards to TXL: upon arrival one is greeted by a very long walk to immigration. Then a long walk through endless stairways escalators walkways and more escalators etc. to security. Security screening was very busy as there were a lot of passengers during the morning rush hour at FRA. Then more walking escalators down to a long tunnel followed by more escalators staircases etc. Then one has to struggle to find one's gate hoping that while navigating the above the airline has not changed the gate. I've seen worst than FRA but I've also seen better. If you're transiting at FRA be prepared for a maze and a lot of walking and be sure to allow at least 2.5 hours preferably 3 hours between your flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Frankfurt Main Airport customer review

(Canada)

Security staff were very rude and unprofessional. They approached my female friend in a rude manner questioning her about her country of origin (Hungary). I experienced a similar level of unprofessional heckling. My carry-on was a backpack inside of a hard roller suitcase because I plan to bring more back home than I am bringing with me. I unpacked the backpack and put it in a separate bin as asked. The same male security employees laughed loudly at the empty suitcase and called other employees over to share in this hilarious situation while I stood by awaiting my luggage. Overall I would never have expected this type of behaviour from supposed professionals at a world class airport. This was my first visit to Germany and from this first impression I can't say I will be hurrying back. Negative experience. Not recommended.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Frankfurt Main Airport customer review

(United States)

I have flown through most of the German airports and through Frankfurt several times but my last trip was the worst. As others have stated the security staff have to be some of the rudest encountered. I made the mistake of trying to push my bag onto the belt without permission. The security lady yelled very rudely "What do you think you are doing?" She then asked me three times if I had a laptop in my bag which I answered no each time. After passing through the X ray machine with no problems she had another guard pull me aside for wanding even though I hadn't set off the alarm. Very demeaning and unprofessional.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Frankfurt Main Airport customer review

(Finland)

Security control were on a charm offensive giving out Easter chocolate and asking for a satisfaction score man was pleasant who frisked me making small talk. Seriously though where are the toilets? only one i found was tucked in next to our gate and was very small. No free coffee/tea/newspaper stands like in glorious Munich.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Frankfurt Main Airport customer review

(United Kingdom)

Awful airport. Best avoided. They are well known for very long queues due to not having nearly enough staff on passport control or security. It is also sometimes necessary to go through two separate security queues for some gates. It is very easy to miss flights especially if you need to catch a connecting flight. If you point out to a member of staff that you are going to miss your flight expect them to me very rude and totally unsympathetic (even though it is totally due to the airport's very poor organisation). When I flew from Frankfurt today I witnessed two separate members of staff being appallingly rude to several people. Fortunately I was not one of them but it was still extremely distasteful to watch. I don't know how the staff at this airport expect to be able to be so rude and unprofessional and get away with it. My advice is fly to/from another airport. Hannover is far better cleaner easier less stressful and no one has been rude to me yet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Frankfurt Main Airport customer review

(France)

Arrived from ICN very unfriendly and almost insulting security staff at passport control. My wife and I made the "mistake" of stepping forward to the counter together after the previous person was done we were then told by a very rude lady that she was the one deciding if when and where we should move. Worst airport experience we had better transit via LHR or even CDG.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
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3/10

Frankfurt Main Airport customer review

(Netherlands)

I experienced long delays going through the T1 security check on the Saturday evening while making a transfer. It took 40 minutes to get through the line and I was fortunate to make my connecting flight which would have been the last of the day to my destination. I asked the staff member managing the line if it was always this bad and he replied in good English with his German accent "Sometimes it's worse!" Fortunately I am a European passport holder. After security there was passport control. The line for non-EU passport holders was almost as bad as that for the security check. It was all very disappointing and I would go as far to say disgraceful. What happened to German efficiency? Fraport could and indeed should learn much from how Amsterdam Schiphol operates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Frankfurt Main Airport customer review

(United Kingdom)

Flew from Heathrow to Sao Paulo and back via Frankfurt. Never used this airport before and will avoid doing so again. Hate hate hate it! Designed to maximise walking distances. Disgraceful. On the way out everything was closed before 8pm apart from one poxy little (expensive) bar. On the return flight our luggage was left at Frankfurt. Not sure if this was Lufthansa's fault or the airports but both have been awful so it makes no odds.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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