Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 713 reviews
3/10
4 star Skytrax Rating
Sort Reviews by :
Show
1/10

"endless walking"

(United States)

Frankfurt Main Airport is the worst airport I've ever been to. No elevator or escalator when departing from the plane, endless walking to next gate, toilets difficult to find. Horrible is the word I would use to describe it. The internet works well. The staff are not very helpful. Avoid this airport if you can help it.
Experience At AirportTransit
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"layout a bit confusing"

(Singapore)

The airport is huge and the layout a bit confusing. But once you follow the right signs, you are fine. That said, there was one area close to the Regional train station which had signs for T1 and T2, but once you got past the doors, it became just T2. That didn't make sense. There was not a lot of amenities in the airport, contrary to what others were saying. Eateries were lacklustre, and the toilets were always crowded and smelly (maybe it's the time of the day I was there - morning). Boarding was a bit chaotic with many overly eager passengers. But the terminal had good views of the tarmac. Wifi was free and good Overall I prefer transiting through LHR in Europe, especially since they renovated many of their terminals. Perhaps FRA just needs an upgrade too.
Experience At AirportTransit
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
5/10

"endless corridors"

(Israel)

I traveled thru Frankfurt airport and had to connect from Z to C gates. I don't know if I took the shortest route or just got lost because I went through endless corridors and took the train to arrive. I arrived at Frankfurt and planned to take a train 60 minutes later, but the airline took 50 minutes to deliver luggage. The shops I saw are really not interesting for me.
Experience At AirportTransit
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the whole place is a total mess"

(United States)

Used this airport as transit point on my return trip from Saint-Petersburg (Russia) to Washington DC, USA. Layover was 4 hours, but I did not have a minute to sit and have some rest because the whole place is a total mess. I was given wrong directions 5 times. Airport staff are rude. It looks like they have no idea about customer service and good manners in general. Toilets at the gates are dirty. Staff at the gates are rude. You will have to wait in line 3 times (to print boarding pass, to get security sticker and to be checked at the gate) before you can leave this place. Never again.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"whole experience was unpleasant"

(Singapore)

The transit from Gates B to A was very far. I had only an hour for transit. Despite pre-informing the security of my cough syrup, security personel ended up searching my hand-carry luggage till the last bit and toss back the whole mess to me. I sprinted to Gate A then to find my flight gone, then to be advised by the airlines to exit arrival hall and re-enter from departure hall to ticketing counters booth to get a ticket for a new connecting flight. Then I had to go through security again and dashed to Gates A again. Upon boarding, to my horror, after a total of 3km dash, the gate only led us to a bus that drove for about 2-3km far away before we could get on our flight. No aerobridge. The whole experience was unpleasant. I will avoid this airport as much as possible.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

"can be very time consuming"

(Germany)

Transiting in FRA can be very time consuming and very unpleasant. We had to walk very long distances when we transited from DUS to CGK via FRA and on the way back home. On either way it took us around 20 minutes to walk from one gate to the other - not including the passport control that took us another 20 minutes on the way to Jakarta. Keep that in mind when you make your booking and have to transit in Frankfurt. We didn't have time to check out the shopping or eating facilities, but they seemed extensively available.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
yes
7/10

"everything runs smoothly"

(Singapore)

I travel to this airport once a year every year. Its extremely efficient and everything runs smoothly. Queues are managed very well. Most of the major shops are located at a single central location but before you go through immigration (departure hall). This means that if one wants to quickly pass through immigration then there are limitations in terms of the number of shops which I think is a shame. Theres no shortage of eateries which is good but not much for shopping apart from Duty Free and Made in Germany shop.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"a very good hub"

(Germany)

Good airport, which is constantly improved. Selection of shops and food is big. Internet is good. Orientation can be tricky, when you are there the first, but actually it is quite good. It is a very good hub and very well connected to other transport modes.
Experience At AirportArrival and Departure
Date VisitDecember 2014
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"longer layovers are prudent here"

(United States)

I tend to think many people are unfair in assessing this airport. It is very large. All travelers know this. Longer layovers are prudent here. And, there are plenty of very good shops and restaurants to make a layover enjoyable. I got some very good pricing, very, very good on Business Class seats from Austin to Toulouse. The only concern was too short a layover on the return leg from Toulouse to Frankfurt. 50 minutes. So, I signed up for the Frankfurt Airport Gate to Gate Service. It was €85,00, total for my wife and me. I believe up to four (4) can avail themselves of this for the same price. We actually landed at a real gate. The attendant met us as we deplaned. We went down a stairwell next to the gate, onto the tarmac and into a car which took us from 1A to 1Z. We got out of the car and walked up to the Immigration Control, and were expedited through. We then got into a golf cart and sped through, stopping briefly at the US-bound documents check, the onwards to the departure gate. About 25 minutes. We boarded with about 10 minutes to spare. All far cheaper than a couple of nights in Frankfurt due to a missed flight. Earlier, inbound, we had a layover of 1.5 hours and had a very pleasant time in the Lufthansa lounge. A good experience, both ways.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"departure organization is OK but arrival is terrible"

(Germany)

Departure organization is OK but arrival is terrible. Planes park far away from terminal. Over crowded busses take too long to arrive at terminal. On terminal arrival there is only one escalator leading up to passport control and the queue for passport control blocks the exit of the escalator creating chaos. Too few passport control desks are open for such large airport. It took one hour from leaving the plane to leaving the airport. Always construction going on and nothing gets finished.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no