Frankfurt Main Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 468 reviews
3/10
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2/10

Frankfurt Main Airport customer review

(Australia)

I recently travelled from Seoul to Oporto which involved a 5 hour transit time. Signage is confusing staff are rude and not at all helpful. Returning to Seoul this time from Milan it didn't get any better luckily once again I had a long time in transit. The only positive feature of this airport are the Senator lounges.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(Switzerland)

Very unfriendly and stern security control personnel. They tend to bark orders instead of welcoming people with a good morning. Not to speak about the patting down of the passengers done in front of everybody.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(Germany)

Frankfurt Airport is by far the worst airport that I know. The airport has the advantage for travellers to/from Germany that it is directly and conveniently connected to a train station serving the ICE highspeed trains. However that is the only positive thing that I can think of. As many others have noted transits from the Schengen to non-Schengen-area are extremely difficult and if you don't have a lot of time they become reminiscent of an olympic decathlon. You have to run down extremely long hallways while trying to look out for the few small signs that might indicate where you have to go. Then you have to carry your stuff two floors downstairs (only to go two floors upstairs again in the next terminal). Of course there is an elevator but if you are in a rush then you don't want to wait for it. The gates are often overcrowded and there are very few places where one can sit. And one can not point out often enough how rude the staff is. As a German I can only say how ashamed I am at how rude many Germans are when they are placed in a customer-contact situation. It is both the reason why I avoid Lufthansa and why I avoid Frankfurt Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(South Africa)

I stopped travelling via FRA about 3 years ago after several unpleasant for all the reasons mentioned by others transits in a short space of time. Last week I had no choice but to use this airport and was expecting it to be bad. It was worse than I had imagined with impossibly long queues for check-in and passport control between non-Schengen to Schengen long walks poor signposting everything that others have stated. It's a pity and for this reason I will avoid flying LH in future unless I can hub through MUC. I know LH don't own the airport but they are the biggest operator and ought to be able to influence better service delivery.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(Ukraine)

After reading horror stories about transit at Frankfurt I booked a ticket with 6 hour layover - how smart decision was it! Not just because Lufthansa delayed my inbound flight by 2 hours but even then having 4 hours to spend on transit I just made my connecting flight. I was connecting from non-shengen to shengen area of the airport. Immigration was open in the following proportion: 6 desks for eu passports (fairly empty) and 4 desks for the rest of the world. No line management no idea of what waiting time is and around 300+ pax from ex-China flights arrived at the same time. After 20 minutes of looking for someone who should expedite us to the right line I've just came to the eu desk (I'm not eu citizen) and went through it however need to say that the officer was quite rude asked me for "invitation" despite the valid visa been in passport so it took twice the time it needed. Then another escalator flight down and quite long line for security where all duty free alcohol is confiscated even if sealed and cleared for being taken aboard. Then 20 minutes of trying to get to the right lift going to Schengen A gates. There you're locked into a long wing of the terminal with couple eateries and nothing to do even for a short stop. Toilets smelly and not properly cleaned. In no way this airport is 4 star facility. And never again will I use it for transit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(New Zealand)

After a very long flight from New Zealand via Thailand I arrived at Frankfurt airport and can honestly say that I have never met such rude and crass staff in 20 years of international travel. Transit from one terminal to another was fine with a shuttle train but the security queues were chaotic and managed in a very rude manner. I noted that few of the staff were actually proper Germans. The spectre of staff shouting at each other at 530am was not civilized. The Lufthansa ground staff are shockingly rude and I will not use Frankfurt airport again. There are more civilized alternatives!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(United Kingdom)

Travelled through here en route from LHR to JNB and from CPT to LHR - Frankfurt is now close to being the worst in Europe. A once great airport for connections has been transformed into hell. Long walks along dingy dimly lit corridors many without travelators. Security checkpoints are a disgrace with mostly rude staff EUR1 charges for additional LAGs clear plastic bags and horrendous queues. The separate queues for premium passengers were closed on both legs of transiting this airport. After the landing we were met with closed doors something in which LHR used to specialise. Even with First Class tickets on the return leg everyone must go through the same security checkpoints again with no premium lanes and long queues already at 5.30am.It is a shame MUC does not have the number of connections as FRA as this is a much more civilised airport. FRA as a connecting point should be avoided unless desperate. Also the provision of internet connection facilities lags behind anywhere else in the world - not sure if this is an airport or airline user issue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Frankfurt Main Airport customer review

(United States)

We flew out of this airport two weeks ago. It was the most frustrating airport experience that we've ever had. They have the doors leading to the check-in area blocked so it created a huge bottle neck of people trying to get to the check-in and baggage drop off areas in Terminal 1. There was a nice gentlemen who looked to be a manger. He stepped in and helkped us and even let us skip in the first class line. If it weren't for him we would have missed our flight. We got there 3 hours early and got through security and to our gate right as our flight was boarding. Security was ok but once we passed there was a second security set up for Lufthansa which took a long time to get through and we were number 4 in the line. Once we got on the plane we had to de-board because security had somehow messed up. So we spent another hour or so driving in circles on a bus around the airport before being taken back to the airport and had to go back through security. They were nice and let us through early since we had two small kids. Then we had to go back to the bus and wait for everyone to show up. Then we were taken back to the plane. After waiting to have the plane de-iced we finally departed. We arrived at our destination 5 hours later than what the itinerary was set for. We got there just in time to secure our rental and call the hotel before our reservation had been cancelled. I love Germany but I hope to never fly from this airport again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Frankfurt Main Airport customer review

(Switzerland)

I arrived from the US with one hour delay. I still had more than 2 hours for my connecting flight. Unfortunately the gate was not available so we got apron parking. The buses waited until the very last person left the plane. it took me 110 minutes to get trough the security. Like many people around me I watched boarding and flight times come and go as they waited. But nobody cared about that. They had only 3 lanes open for all departures from A Gates. The staff were unhelpful. They urgently needed to open more lanes and wouldn't do so. A Supervisor explained that the staff was having lunch. But after 90 minutes still only 3 lanes were open. They were also incredibly slow. May be they were on go-slow but it has never taken me so long to get myself and my bag through. Almost everybody set the scanner off and was searched completely unnecessarily. Almost every bag was searched after X-ray completely unnecessarily. A very very poor customer experience. It will make me think twice about flying Lufthansa again so that I don't have to use that terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United Kingdom)

Frankfurt Airport Terminal 1B is obviously not properly set up for international departures. If took me 90 mins to clear security. Fortunately I had allowed plenty of time and just made my flight. Many people around me watched their boarding and flight times come and go as they waited. They had only 2 lanes open for all departures from B Gates. The staff were unhelpful. They urgently needed to open more lanes and wouldn't do so. They were also incredibly slow. May be they were on go-slow but it has never taken me so long to get myself and my bag through. Almost everybody set the scanner off and was searched completely unnecessarily. Almost every bag was searched after X-ray completely unnecessarily. A very very poor customer experience. It will make me think twice about flying Lufthansa again so that I don't have to use that terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no