Frankfurt Main Airport

✅ Trip Verified | Avoid this airport. Baggage delivery took 45 minutes, not enough toilets, toilets dirty or broken. The security check is extremely inefficient. The staff are unpleasant. Terrible experience.

✅ Trip Verified | Lufthansa flight from BHX was delayed so 45 minute transit to Prague flight looked unlikely. LH drove us to the correct terminal where we queued at security channel B3. An excessively zealous security official was taking everything out of a rucksack while happily chatting to the passenger concerned. Other security staff members were hanging about doing nothing. My rucksack was sidelined into the manual check zone and another security lady checked my passport. some 15-20 minutes later I was getting seriously irked by the pathetically slow pace and expressed myself in loud but non perjorative English. Realising I had missed my connection I let a Teacher with a party of students jump the queue but not before said jobsworth security man had made a song and dance about it and wasted even more time. The lady who had read my passport then started haranguing me in German despite knowing I was English. I was not appreciative of this. She called her supervisor who hot stroppy in English and then a Policeman who was great. Allowing control freaks and chip-on-the shoulder jobsworths run airport security is nonsense. My wife had 2 x 30ml bottles of foundation and was told she shouldn't have them and was then allowed to keep them. Are they allowed or not? Make your mind up. This was confirmation, if it were needed, to avoid Frankfurt airport. Yes, I did try to comlain through official channels and the Fraport website wants to sell me food, airtickets and parking but can you find the complaints procedure? Of course not! Now my 16.35 flight has changed to a 21.45 flight. Lovely! I get to spend an extra 4 hours in this tearoom from Mars.

Not Verified | Frankfurt airport has really deteriorated in terms of service and usability. Immigration was especially bad today, 8 July 2018. The staff were extremely unhelpful. This was despite being told that our flight was in 30 minutes and the queue extremely long. We were told to just wait! Well, we waited and waited until another staff member told us to go to a further passport control (by the way, we did ask if there was another passport control and were told to wait). We still didn't make our plane because the plane had left the gate before the departure time stated (another story) but if we were given clearer instructions at the first passport queue, we would have made the plane with time to spare. Not all the staff were bad, the last officer was very helpful but it was too late for us. The signage was not very good, we deplaned, the signs pointed us to go up, to a closed section and we had to go downstairs again. The officer there could have given directions rather than stand there. I felt bad for the families with kids, being dragged around.

✅ Trip Verified | KBP-FRA-DTW. Travel agent assured me 1 hour 40 minutes was "ample." Here's a blow-by-blow description of how I very nearly missed the connection: 1) I printed out KBP-FRA and FRA-DTW boarding passes on Viking cruise ship. 2) Flight from KBP arrived exactly on time. 3) Some German policeman boarded the plane and required everyone to show a passport to get off it. Very silly - no one could have boarded the plane in Kiev without a passport. Did he fear we threw our passports out the airplane windows? This delayed each passenger by only 10 seconds, but the cumulative delay was large. 4) Slow bus ride to the terminal. 5) Walk long distance to get near concourse Z, from which flights to US leave. 6) An arrow points up, either by a mountainous staircase (need rope, ice ax, crampons, and oxygen tank for ascent) or an escalator. The staircase is roped off. The escalator is running fine - empty! Some guard won't let anyone get on it. Crowd of about 300. I wailed loudly that I was in danger of missing a connection, multiple people in crowd nicely let me "take cuts" near the front. Finally the guard relented and let us get on the escalator. Go to concourse Z. 7) Lufthansa required us to check in (show boarding pass and passport) to proceed to security. Huge crowd. Repeat appeal to move to front, again successfully. 8) Passed through security with little trouble (much more efficient and courteous than TSA). 9) Lufthansa required us to check in (show boarding pass and passport) to proceed to gate. Huge crowd. Repeat appeal to move to front, again successfully. Yes, this step is an exact duplicate of step 7. 10) Arrive panting at gate. 11) Very fortunately, boarding delayed by 20 minutes (plane left 20 minutes late and arrived at DTW on time).

Not Verified | Had to travel in and out of this airport, after United Airlines messed up our connecting flights from Newark to Barcelona. First, my husband is a handicap person, they isolated us from the beginning, and I had to ask them if the airport was always that empty, because we were literally alone with the personnel in an office. They were so slow, we lost our flight and had to wait in that awful airport for 5 hours. Not to mention when we had to go through customs another nightmare, personnel very unprofessional, they didn't speak English or Spanish, they were yelling in their language, we didn't understand what was happening, since we didn't have any problems in the USA with our carry on bags. Poor escort man, was telling them to please speak to us in English, but none of the 2 custom persons knew English. After losing 1/2 hour there, trying to understand them, they told us to go back and check our bag in. The gentleman that escorted me back there, told me that I was not in the US. My husband had to wait for me, in the wheelchair, behind an armed police officer who was treating us as criminals, just because we were carrying more than 4 ziplocs bags with our liquids for 21 day vacation time, with 1.7 ounces. Same we used every year to travel. Make sure your Airport are equipped with professional Custom's employees and that they are able to speak a universal language, which is English. Hope that I never have to go through this airport and experience again.

✅ Trip Verified | All of the previous reviews have said what I would say about this awful airport. I would like to add, do these comments reach the airport director? Does he or she care? Is anyone doing anything about the lack of personnel, shuttles, wheelchairs to handle the volume of passengers? I am sure Lufthansa pays landing fees why are passengers coming off planes loaded into buses to the terminal? Our experience was so bad my husband had to use his oxygen because of the long distance to the terminal. Yes we requested a non existing shuttle or wheelchair paid for business class, 1 hour 20 min connection & that's how long it took to reach the gate with 5 min to spare.

✅ Trip Verified | They promote the German organization and efficiency, but Frankfurt Airport seems to have been forgotten. What a mess! Huge queuing lines, only one or two agents for boarding passes scans, no information desks, rude personnel. This is a third-rate airport! Please do yourself a favor, never transit here! Or at least have like 4 or 5 hours between flights. Some people was almost crying because they were about to miss their connection due to slow procedures. Germany at its worst!

✅ Trip Verified | We were in transit from Croatia to Mumbai via Frankfurt and landed in Terminal 1B. It took us 90 minutes from the time we landed till we reached our connecting gate C15 of Terminal 1. The connecting train kept announcing the destination as Terminal 2. After leaving a few trains we decided to just hop on and voila! it stopped at Terminal 1C! Surprise! Then Security just took forever. It seemed as they were working in slow motion. Same person scanning and then physically inspecting while everyone patiently waited. We were appalled to find there was almost no shopping, only one kiosk cafe service cold fast food trash, non functional charging stations and only one toilet with long queue. It seemed worse than a no frills terminal. Out of 4 hours of layover, we spent 1.5 in reaching our gate and rest twiddling our thumbs. Did not know Frankfurt was such a bad airport. Quite a poor impression of German hospitality.

✅ Trip Verified | Flying for business from Istanbul (IST) via Frankfurt (FRA) to Shanghai (PVG), all with Lufthansa. I arrived on time in FRA and had 1 hour and 15 minutes until my flight to PVG, which should have been plenty of time. I had to transfer from bus gate B to another gate Z within terminal 1 which was fine, it take normally only a few minutes. But then I got to security screen there was a long queue. When I finally got through security I had to run for my flight and only just made it in time. For my return flight PVG–FRA–IST arrived early morning at 0530. As frequent traveler with Star Alliance Gold status I spend again 55 minutes in the fast lane queue waiting to go through security. This was early morning, it must be much worse at busy times. I fly a lot via various airports all over the world. I have never seen so unprofessional, rude and impolite security staff as in Frankfurt Airport. They yell at elderly people, they move slowly, they are extremely unhelpful. I have had this experience not once and not twice but every time I make a transit in Frankfurt. Complaints to the senior staff does not help. These people are still rude and ineffective.

✅ Trip Verified | I have flown through FRA a few times now, both for point-to-point flights and also connecting, so I feel I've developed enough of an experience to write an evidence-based review. And sadly, I have rarely enjoyed the experience. The airport is huge, as we all know, with massive numbers of passengers every single day, but despite this the airport seems to have failed to keep up with the demand when it comes to providing services. My entire experience of FRA seems to involve queueing for long periods of time as (far too few) staff slowly work through the crowds of people. On arriving at the airport regional train station, I headed for a shuttle to the other terminal to catch my flight. Clearly, not enough shuttles run. They are constantly overflowing with people, with no space to sit unless you're lucky. Check-in was also a very slow process, and of course security was too. I can't be the only one who likes to fully advance through the security screening before relaxing and seeking out a coffee etc? However, in FRA (at least in some cases), that is not a good idea. After advancing through all the various stages of screening, I arrived at the area of gates D1-D4. There is only a small shop to get some water/sweets/souvenirs. All the restaurants and cafes are before security, which I also find to be a poor airport design. I will say the airport is fairly clean and well-signposted, so you're unlikely to get lost. Just don't get there in a hurry to catch a flight!