Frankfurt Main Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 458 reviews
3/10
No Skytrax Rating
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8/10

Frankfurt Main Airport customer review

(South Africa)

Came through on way to Vienna. Flight and gate info clear on electronic boards. Ask questions in English if necessary. Don't give up first time you get a growl. Use Sky Trains to get in between terminals. Use several escalators they simplify things and there are friendly people to advise the way. If you have a boarding pass printed for your onward journey that was printed outside of Frankfurt go to the Lufthansa help kiosk and have a local one printed for all Schengen trips if possible. There are showers reasonable price reasonable wait. Food courts very good. Shopping ample. Go through gates as early as possible. Don't take liquid through. Buy coke water etc at boarding gate vending machine. security take off belt all metal in tray or bag to be scanned shows will be checked. Will always try to go through Frankfurt even at a higher cost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Frankfurt Main Airport customer review

(Canada)

One of the most poorly managed major airports in the world: poor signage inadequate directions masses of people lined up and waiting for security passport control or immigration - we even had to line up and wait for access to the Business Lounge. Not enough sky-bridges to handle all incoming flights so many arriving planes must park on the tarmac; passengers disembark using mobile stairs and are then bussed to the terminal (about a 10 mins ride). Passports are checked at disembarkation then again upon entry to the terminal then again at a security checkpoint. There is a checkpoint to check boarding passes in the corridor between the security checkpoint and the lounge between gates B42 and B44. For a nation which prides itself on efficiency and effectiveness this airport is a shocking disappointment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United Kingdom)

Horrible experience on recent trip from Aberdeen to Florence via Frankfurt. Staff were rude unhelpful and patronising. Despite a 3 hour connection time and thinking we were in the right terminal with adequate time we were held up by having to go through passport control and baggage again then getting to our boarding gate to find it had been changed - resulting in our missing boarding and refused on the flight - which still had 20 minutes until take-off. We had 3 young children with us. Passport control staff were in particular extremely rude as were the Lufthansa staff at the gate. We were held up for at least 20 minutes at passport control while numerous people pushed their way in front because they had to rush for their flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Frankfurt Main Airport customer review

(Brazil)

Criticized by its enormous size and sometimes unfriendly security staff I feel like this airport is pretty functional and you should be fine as long as your connection is at least 1 hour.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Frankfurt Main Airport customer review

(United States)

After reading the reviews I was dreading our transfers. If your connection requires changing from terminal A to Z you'll have a very long walk. Signage was perfectly clear restrooms plentiful and clean. Security was polite and fast. I'd have no hesitation to book through Frankfurt again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Frankfurt Main Airport customer review

(Canada)

I fly through FRA twice a year and have never had a bad experience. Indeed the walks can be long (especially from B to A) and the airport maze-like. After a 10 hour flight I'm eager to stretch my legs and get some exercise so I'm not bothered by the distances. The signage is first rate and make the airport easily navigable. Without question the airport is ageing but gracefully. It's unmistakably German; it's functional without much fuss.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Frankfurt Main Airport customer review

(Germany)

Security personnel at all check points very rude and slow. If you transfer from one flight to another you will need a lot of time to find the right gate. Frankfurt is like a huge labyrinth. There is no transportation service if you have to change the terminals or a long distance from one gate to another. Even Munich is much better. Compared to other airports it is terrible and unhygienic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Frankfurt Main Airport customer review

(Germany)

BER-FRA-SIN. It felt like a labyrinth from one terminal to another. Cant wait for long haul flights out of BER. Security checks thorough but quite slow since one needn't proceed to the specific terminal for their hand luggage to be checked. Most passengers were nervous about being late.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Frankfurt Main Airport customer review

(France)

Frankfurt Airport is a catastrophe in two aspects. Distances to be walked with ridiculously short conveyors and no Skytrain connection between terminals C and A/Z. Waiting area before immigration in Terminal B far too small when several planes from non-schengen countries arrive; in addition queuing is pathetic with passengers from the non-schengen countries blocking the EU lanes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Frankfurt Main Airport customer review

(Netherlands)

Having had to transfer a number of times in the past few years I dread having to transfer at FRA again next month. Too big an airport with unclear or no signage no staff to be found (especially when arriving late at night on a long haul flight) impossible layout. I recognise many of the situations described on this website and avoid going through FRA whenever I can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no