Frankfurt Main Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 458 reviews
3/10
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3/10

Frankfurt Main Airport customer review

(United Kingdom)

We arrived at Frankfurt airport having been delayed for two hours by the crew of our Lufthansa flight being "stuck in traffic" (strangely none of the passengers had the same experience). We were told by the flight crew as we landed that we should contact the ground staff for further information on connecting flights. Unfortunately there were no staff to be found to provide the said information in arrivals. We had very few minutes to spare to catch our connecting flight to Brazil and so made our way to the relevant gate with great haste. There were no queues through security but the rudeness of the security staff was quite unbelievable. Two of our group were told to take our bags into a side room for further search. It was explained to the staff that we were about to miss our flight. This had the effect of making them slower. Swabs were taken of the bags and then they walked away leaving the bags open and not saying anything. When we enquired whether we could now go a shrug indicated that we could. After charging through the airport as fast as our legs would carry us we made the flight as the doors were closing. Unfortunately our suitcases didn't make the journey. Thanks to Tam airlines they did catch up with us 3 days later. I will avoid Frankfurt in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Frankfurt Main Airport customer review

(Germany)

Although a busy Saturday morning quick LH-baggage drop and no wait at security check. Part of new A+ terminal recently opened - nice fresh looks spacious and much improved restrooms. Ample seating at gate in the "old" A-terminal on-time departure and upon arrival on the following day a mere 15 minute wait for the baggage from the time leaving the plane - even though the plane was parked on an apron position.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Frankfurt Main Airport customer review

(United Kingdom)

Just recently transferred through FRA and was amazed at the difference in staff attitudes - people were either friendly or went out of their way to be nice. While the airport's layout can't be changed and is a negative the improvement in staff attitude has made this a much more pleasant airport for transfers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Frankfurt Main Airport customer review

(Australia)

Transited through Frankfurt many times both from USA within European cities and departing for Asia directions. The immigration regime remains very confusing and signage as to which connecting gate and their locations are very inadequate adding to the confusion and stress. Recent experiences include international transit allowance of 2.5 hours which by travelling consensus is adequate. Not so. The usual lame excuse of a sudden and unexpected influx does not hold water. Airports deal with these things everyday and even if it happens it is really and merely a test of its own capability ie this is what they are there for. The official position was 45 minutes being the promised benchmark. That time we used 2 hours 10 minutes walking quite briskly from one end through controls and locating and checking directions as we hurried: no second chance at that moment. I think the fact the Lufthansa had dominated that European region and the Frankfurt hub so much no one there thinks there is anything wrong or requiring improvement. We travelling public have to arm ourselves with this shared knowledge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(United Kingdom)

Never transfer at this airport if it can be helped. The staff are unhelpful even at the transfer information desk who are supposed to assist. The queuing at passport control and security takes ages even when it was explained to staff that we needed to board another plane. Security are very unhelpful and there is no fast lane for transfers. The airport is very large and it is hard to find your way about. A number of passengers missed our transfer going out and the most upsetting thing was it was repeatedly inferred that it was the passengers fault and not the woeful inadequacies at the airport. This is obviously a regular problem as staff at the other airports are very helpful when they learn that your flight involves changing at Frankfurt. A very stressful couple of experiences.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(India)

My Wife and I had a very harassing experience last week when travelling back to India via Frankfurt. With every flight that I take from this airport my opinion about the Security personnel becomes worse. They are rude and extremely rough in their behaviour. I understand that the extensive security check and screening is being done in the best interest of the passengers' safety. But definitely this can be done in a more polite manner. The Lady at the security check insisted on re-checking my wife's baggage again and again in spite of being told by other security personnel that everything in the baggage was ok. My Wife was asked to move the baggage from one security counter to another and if this was not enough a special screening was done at a third counter. All this for a chocolate cake that she was carrying in the trolley bag from Vienna. Unless it is very necessary in the future I will avoid using this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United States)

I and my spouse recently flew thru Frankfurt airport to connect to another EU destination and found the airport to be a nightmare. Their airport staff were very rude and never really gave us an answer to our questions except that you are too early for your flight and you need to come back. In the US you are told to be at your gate 2 hours to get thru security screening etc. Not in Frankfurt. They rush you thru their security 30 minutes before flight and then hope that your gate has not changed by then as well. Very poorly run airport if you want your guests to shop at your airport stores etc make them more accessible to the passengers. We felt like we were in this huge unplanned maze and the staff were very rude and unhelpful. We will avoid Frankfurt airport at all costs in the future!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Canada)

Terrible experience in this airport. Arrived with a 3+ hour layover (onto another European country) and the process of going through immigration and then security was extremely disorganized and far too long. Immigration line closed forcing all people (who had been waiting for a long time) to move to another (already long) line. Security lines long and slow even priority lanes. Everything took so long that I arrived at my gate just minutes before boarding time. I will avoid this airport in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
5/10

Frankfurt Main Airport customer review

(United States)

Frankfurt is an airport which should be avoided. Distances for arriving passengers from an international arrival to your rental car is like a marathon. Also the missing escalators in concourse A from the upper (international) level to the jetways are a catastrophe. When you board from there you have to carry your hand luggage down the slippery and small staircase and when you arrive on a 747 then 300 passengers have to drag their hand luggage up the stairs. A total mess especially for older or handicapped passengers. In Munich they have solved this problem with a short escalator but it seems Frankfurt does not care. Next time I'll use Dusseldorf or Munich. Frankfurt should learn from Hong Kong and other airports how to get rid of their inadequate signage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Frankfurt Main Airport customer review

(United Kingdom)

As many contributors have mentioned this airport is plagued by queues for almost anything. What always baffles me is the inability of immigration to enforce the segregation between holders of EU passport and non- EU passports. This often leads to extended waiting time - particularly for arriving passengers with EU passports - who rightly expect smooth processing at immigration but are then held back by people with obscure passports who are in the wrong line. Sadly immigration officials rarely send them back to the proper queue and seem happy to see those pax take a hit who adhere to the signage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no