Frankfurt Hahn Airport

Not Verified | The agents are grumpy, on July 6 after a 2 hour flight, I went to gate 13 which leads to B62 to check my bags. When my turn came, they decided to accept people with special needs and let us wait. The lady was not nice, she gave us orders as if we were a herd of animals. No smiles, just cocky looks and sighs as if she hates what she does or hates the people she sees. After 10 min of waiting they sent us to other gates. I chose door 7, the gentleman who was watching the "scanner" machine asked me something in English but I didn't understand him well, he yelled at me saying you don't understand english and he sighed like it was the end of the world. What arrogance and what unprofessionalism. I have often heard that the service in Frankfurt was bad but this time I experienced it. Please teach your agents to respect people. We pay money to travel and not for free. I am very sorry, you are losing customers at this rate.

✅ Trip Verified | Poorly guided transfer for incoming flight from elsewhere and then transferring from Z gates to DTW. Dropped off at tarmac, then 2 bus shuttles changes, then 2 airport security checks. Almost missed my flight. Do not take Lufthansa or transfer through Frankfurt airport.

Not Verified | This airport is either totally understaffed or totally mismanaged. The security line took 2 hours, on the arrival we waited more then one hour on the ground. Avoid this airport if you can.

✅ Trip Verified | The conditions of the toilets are horrible. Also, they have a single duty free (if you can call it this way) and there is almost nothing. Empty shelfs, dirty bathrooms, the only thing that is nice are the employees. You can’t get out to smoke only if you will pass the security every time and that’s it. The most horrible airport where I had been in my entire life.

Not Verified | Dreadful service from start to finish. Staff unfriendly and unhelpful. Toilets were extremely dirty. Was there early in the morning but don't know when they were last cleaned. Avoid using this airport if you can. Would not recommend at all. Absolutely no redeeming features.

✅ Trip Verified | We departed from terminal 2. The receptacle for emptying water from water bottles prior to security was on the opposite side of the wide corridor while it should have been at the beginning of the queue lines. I would predict that most passengers would miss it's current position. Also, once you have passed through security there are no drinking fountains - we were told to get it from the toilets. This is barbaric.

✅ Verified Review | Rude unhelpful staff who seemed to go out of their way to make travel difficult for our family. We used all the alleged family anenities like the family checkin with Lufthansa, the family security line and in both instances felt totally harassed, from the check in agent who insisted that something was wrong with our infants booking (he was a lap infant) to the security staff who did a cimplete dissection of our bags. Poorly trained. Shame on you Germany!

The other reviews are right. This place is a throwback. Finding you car after picking up keys involves wandering about in the pitch dark in a massive windswept car park with no signposts, using a handdrawn map that bears no relationship to reality. Expect to scramble down muddy banks, as in places there are no direct paths to the parking lots. Then try to find you car in the pitch dark amongst the vehicles abandoned by car hire firms. On return, there are no signposts to return car hire. You have to drive to the cargo centre and then weave your way round various unlit and unsigned roads. Then there is a stiff climb up the hill in pouring rain and howling wind. The capacity and efficiency of security is woeful. Expect to take forever. Airside the facilties are very limited. If you flight is international and delayed, then you get herded into a miniscule departure lounge after passport control with no facilities and seriously inadequate space and seating. Announcements are poor and barely audible. There are no airside information staff. Customer care? - don't make me laugh. Then when you plane does arrive 3 hours late, you have to walk across the tarmac, in our case about half a kilometer in torrential rain and a wind gusting 50 mph. If you have any choice, use anothe airport. It is like the old package holiday charter airports of the 70s.

FRA Airport was on both the occasions we used it, clean, well lit, well organised and efficient to get through. Both transiting Non Schengen and Schengen. With a delay on our inbound from MAN we believed with only 45 minutes we would struggle to make our US connection, but made it with time to spare - UK transit passengers only transit one security point from B to Z concourse. While there is a fair degree of walking its no worse than any other major hub and I have done many.

What a bad experience. Airport in the middle of nowhere. P4 also in the middle of nowhere. Shuttle service. No signs at parking lot which direction you have to go to catch the bus so you walk in cold and rain about 1 km. If you have passed customs there are no sanitary facilities so no toilets or whatever. If we returned and we would like to catch a cup of coffee and some bread payment with credit card or pin was not possible.