Fort Lauderdale Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 181 reviews
2/10
No Skytrax Rating
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1/10

"This airport is not managed well at all"

(United States)

Trip Verified | This airport is not managed well at all. Waited 20 mins to get a gate. Waited 20 mins to get the stroller at the jetway, arrived at 6.45pm and it is now 8.30 and we are still waiting on our luggage. Not clean no. Nobody to help you and no notice of what luggage carousel your luggage comes out on.
Experience At AirportArrival Only
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"The worst airport ever"

(United States)

Trip Verified | The worst airport ever. Took 2hours to get through immigration they gave zero cares in the world . Such an antiquated system and airport. I like lots of people missed their flights there was no help no assistance just oh well its not us. Really you work at the airport. Never fly here it's a joke.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the worst airport I have ever flown through"

(United States)

Not Verified | This the worst airport I have ever flown through. This is my second time flying through this airport and each time it gets worst. I have seen so many people miss their flights. This airport is horrible any smart small business owner can fix the problems in the airport arrival procedures. Honestly if TSA think this how you solve America security, then I am disappointed to be an America. These lines are long and redundant, and they make absolutely no sense. It took us over 2 and half hours to make it through immigration. It makes the traveling experience horrible. You come back to your country and it's the worst entry system. I believe the only reason this is horrible is most of the international flights are coming from the Caribbean and South America. If these flights were coming from Europe, TSA will find solutions to make this airport entry very smooth. This another form of discrimination. TSA refuses to fix this problem because those flights are from third world countries.
Experience At AirportArrival Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid this airport as much as possible"

(United States)

Not Verified | The worst thing you can do when traveling internationally is to have these Mickey Mouse airport as your port of entry. They never know what they are doing. Going through customs is a mess. They never have any control of the two different lines, one for citizens and one for non-citizens, that will direct you to the proper federal agent. When you are done with customs, they make you go through the process of re-entering the airport as if you were doing it for the first time. You have to go through the x-ray machine, get padded down, have them go through your carry on and then hope that items that are safe to carry with you are not seen as unsafe by these bunch of idiots and get confiscated. For the individuals running this place common sense is not in their skills set. Apparently they have never heard of six-sigma. They don’t have to hire a black-belt to improve the process of making a connecting flight easier and not as stressful as they make it to be. My advice to you is to avoid this airport as much as possible. It has always been the same, organized confusion at its best.
Experience At AirportTransit
Date VisitJanuary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Where were the guides?"

(United States)

Trip Verified | I had traveled through Ft. Lauderdale international airport previously but did not recall the confusion. Having processed customs, coming from Bahamas, I did not see any information or helps on where to go next for my connecting flight. Did I miss the help desk? I carried my recovering wife’s luggage as well as mine all the way to terminal 3 after dragging it all around terminal one while looking for help. Ft Lauderdale is a clean, nice looking airport and I don’t mind the construction. However this exasperating experience left a dark cloud over the rest of my travel. Where were the guides?
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Unpleasant and exhausting"

(United States)

Not Verified | This is the most difficult terminal to move from gates e to g. I am 76 and walking with carry on and wearing a mask was horrendous. Took me 15 minutes. Unpleasant and exhausting. Need to improve the ability for seniors to change gates
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Unorganized and incompetent systems"

(United States)

Not Verified | Worst airport experience of all time. If I could give zero starts I would. Unorganized and incompetent systems. Puts people in holding before processing customs with ridiculously long lines, in a tight crowed space. Had to stop here for a connecting flight but promise I will avoid this place like the plague in the future.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Every single time I arrive at the airport it is a mess"

(United States)

Not Verified | Worst airport in USA. Broward county is a misery of politicians and Transportation department. Worst airport for immigration. They never seen to be in another airport before to learn. They should be all of them fired. Wait and staff is so incompetent and rude. Administration of the airport is the worst. Every single time I arrive at the airport it is a mess. Chaos through every line. Even mobile passport.
Experience At AirportArrival Only
Date VisitJuly 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most ridiculous process"

(United States)

Not Verified | This is far the most ridiculous process. This is not an airport to fly with children. I landed at 4:57pm waited 15/20 minutes for the airplane to open the door because the immigration line was packed. Once off was making the line which were 60/70 people in front of me mind you have my 6 year old son with me which he’s already hungry! They asked us to get out of line to get our bag, to make another line for customs! I have my connection flight which leaves at 8:40pm. They need to find a way to make this process faster and easier. If you have kids let them make a separate line, if they have a connecting flight that leaves within 2 hours make a line for those!
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have even been to"

(United States)

Not Verified | This one of the few, actually the only, airport i know of where you have to exit security to go from one terminal to another if you have a connecting flight. Not only do you have to exit security, but you have to walk outside the get from one terminal to another. The do have a bus, but be aware if you're in terminal 4 and take the bus to 3, 2, or 1, it will take well over 30 minutes to get there. The bus stops and waits at least 10 minutes at every short term, long term, and rental car lot that they have. If you're lucky enough to transfer in the same terminal, be aware that none of them have a restaurant or bar worth anything. Chili's is about the best you'll find if it's open. I'm 70 y.o. and have flown all my life in and out of the USA. This is the worst airport I have even been to.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no