Florence Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 19 reviews
4/10
No Skytrax Rating
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1/10

"Very poor service"

(United Kingdom)

Not Verified | Arrived 30 minutes late to be greeted with an hours wait for passport control. Then another hours wait for a taxi. We were over 2 hours late to our hotel which was extremely disappointing, especially considering we were here for a long weekend. Very poor service.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

Florence Airport customer review

(United Kingdom)

Not Verified | I had not read previous reviews which was a shame as this was a really painful start to our visit. It took nearly an hour to clear immigration due to only 2 staff working and new equipment not yet up and running.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"no one was able to organise a proper line"

(United Kingdom)

Not Verified | 1 hour queue for the passports. There was only our flight, landed at 11.20 pm. 1/4 of the passengers waiting in the queue outside because no one was able to organise a proper line. A queue among automatic doors. It is embarrassing keeping people with children, luggage, and backpacks for so long, without any reason. Twice I landed in this airport, same Vueling flight, twice it took ages. There is no reason to land in Florence, if in the same amount of time someone can land in Pisa and reach Florence.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"most chaotic and disorganised"

(United Kingdom)

Not Verified | Flying for over 40 years through many aiports across the world and Florence airport takes the prize for most chaotic and disorganised. Rude customs staff total inefficiency. Go to Pisa Airport instead never fly from Florence - the airport just cannot handle the number of passengers or size of aircraft it has, delays, cancellations, bumped off flights a regular occurrence.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport I have ever seen"

(Netherlands)

Verified Review | This is the worst airport I have ever seen in my life. The Italian airport doesn't serve any wine - instead they send you to the wine shop to buy a bottle. It had only one food spot. If by any chance you are expecting to do some duty free shopping here - please leave your hopes. This duty free only has perfumes and some creams, full stop. If you have a chance to choose another airport - please do so.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Small and ugly airport"

(Romania)

Verified Review | Not the best gate to reach the wonderful Florence. Arrived from Bucharest on a Sunday morning. Small and ugly airport. We waited for 10 mins. in the plane for the transfer bus, then stayed another 10 mins. in the bus for a 50 meters ride. Then waited in lane for documents control in a tiny corridor, in front of two empty desks (no machines for passports here). The staff arrived after a few minutes who were kind and finally, another few minutes spent for baggage claim and we were able to take the express bus to city center. My advice: for 3 or 4 people, take a taxi.
Experience At AirportArrival Only
Date VisitMarch 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

"easy to find everything"

(Germany)

We flew in and out of Florence airport and were satisfied. Positive: It's not far from the city, a bus or taxi ride to and from the airport are not expensive, there are some hotels you can even walk to. The airport is small so it's easy to find everything and you don't need to walk far to your gates. Check-in was fast and easy, Alitalia offers self-check-in-machines and a bag drop desk beside the check-in desk, Negative: the boarding area was crowded and not everybody found a seat. So was the only restaurant in the airport, it was also quite hot in there. Boarding by bus even if the plane is just 20 meters away from the Terminal. If you're traveling to Florence, you don't need to use a different airport, FLR is neither the best, nor the worst I've been to.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

Florence Airport customer review

(United Kingdom)

Arriving was very easy less than 10 minutes from leaving the aircraft to standing at the bus stop. Departing was OK no queue for check-in (but I was lucky other airlines' desks seemed much busier) and security not too bad. There is a viewing area which had seats but nothing else it was quite relaxing there. The departures area was crowded and facilities rather limited. The bus link to the city was efficient it runs every half hour and took 15-20 minutes stopping outside the railway station. If you have a window seat on the city side during final approach the view is wonderful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Florence Airport customer review

(United States)

Was surprised that the only food option prior to clearing security check is the food vending machines. One is on the ground/parking level and the other machine area is in the observation area. I didn't realize that the guy wandering around the front of the security area is supposed to check your boarding pass in. His approach to the situation was rude but not rude enough to ruin the experience. Security is still sensitive about ceramic objects in carry-on/hand luggage. I had a small ceramic ornament that they found and examined. I was allowed to take it on with no further issues. Once I cleared the security area there was some nice shopping: clothing stores for men and women leather boutique and jewellery stores. The food area was on the level above the boarding gates. It was crowded but the staff was nice. The boarding area was crowded and there were not enough seats to wait so I ended up sitting on the ground. All in all the airport was okay but I prefer to fly in and out of Pisa instead.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Florence Airport customer review

(United States)

By far the worst airport I have encountered. Very angry security. No customer service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 19 Reviews