Florence Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 28 reviews
3/10
No Skytrax Rating
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1/10

"avoid this airport at all costs"

(United States)

Not Verified | Horrible airport, hot as hades. Extremely disorganized and long boarding procedure. We waited 1 hour just to board the plane. Then missed a connection because of the boarding. When we were finally seated we had to wait another hour on the plane for a takeoff time. In total we sat there 2 hours, only to find out when we got to our final destination that the baggage handlers hadn't bothered to put the luggage on the plane. The bus system from the terminal to the plane sucks, and needs to be brought into this century. My advice avoid this airport at all costs, and carry on luggage.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"top ten of the worst"

(Germany)

Trip Verified | Not often I have felt so embarrassed as a Florentine living abroad on how my city welcomes its visitors. The luggage collection is a pain (as with most Italian airports, and not only), but the worse is the indifferent and arrogant attitude of the people working there. To top it all is the transfer from the Terminal (tiny and overcrowded) to the car rental. It is a couple of meters, but cannot be reached by foot (especially not with heavy luggage) and therefore there is a shuttle. Instead of driving in a loop, one waits and waits and waits till finally the driver shows up, with cellphone in his hands while driving. While the meanwhile accumulated masses of people try to squeeze in the tiny bus, unapologetically the driver continues the phone conversation and lights up a cigarette. Even when after 30 seconds the bus is filled with people eager to finally move on, the departure for the 2 mins ride is after the driver finishes his cigarette. Don’t think the option of taking a taxi is any better, 2 out of the 3 times it takes an hour to get one as the line is horribly long: if you must be in the centre, take the tram-connection (it costs 1,50 € and takes 20 mins). I have traveled through the whole world, and Florence Airport definitely is in the top ten of the worst.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"terminal is way too small"

(United Kingdom)

Not Verified | Had to wait two hours for check inn. Only two counters were open. Baggage drop off didn’t function at all. After entering security. The terminal is way too small for so many guests. Only 20% of the flight guests can sit down. The cafes/restaurants are very small. No seats available. A nightmare.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"It is understaffed"

(United States)

Trip Verified | This airport is woefully short in filling the needs of travelers. It is understaffed and when I was there all of the automatic check baggage kiosks were not working. I waiting in one of the very long lines there with no announcements or information. You are I strutted to strive at the airport 3 hrs in advance for an international flight. I arrived at 8.00 am for an 11.00 boarding but the check in counter for my TAP flight did not open until 9.30 ish. For a major tourist destination this airport is one of the worst I have encountered.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"facilities are poor and clearly insufficient"

(Indonesia)

Trip Verified | This is an airport, which clearly reached its limits. It is overfilled, facilities are poor and clearly insufficient. Basically it is a small city airport with far too much traffic.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"experience was a nightmare"

(United States)

Not Verified | I was having one of the worst times of my life and I went up to customer service balling my eyes out simply asking if there was a phone booth near. The customer service attendants that day were a nightmare they hate doing their jobs. I simply asked for a phone booth and a man pointed to the right and told me there was one over there with no directions. I came back and he was gone. It was only to get me to leave.. no type of humanity or empathy. My flight also left even though we were there extremely early like six hours before our flight because they didnt have enough people for covid testing. But there was this one security girl officer who was so sweet to me I even told her god bless you because she helped me by giving me saran wrap when my suitcase burst open. I love Italy but that experience was a nightmare.
Experience At AirportArrival and Departure
Date VisitDecember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This was an utter nightmare"

(Singapore)

Trip Verified | I was returning to Madrid from Florence on 12 June 2022. This was an utter nightmare. First, the check-in took nearly 3 hours. There was only 1 person at the counter and the queue was moving very slowly. At the stipulated time of boarding and gate closure there was no sense of urgency at all and still a very long line. Secondly, when it was finally my turn they assured me that the plane would wait for everyone (i.e. a delay which was not even announced to anyone at all) thirdly, the flight was delayed significantly because of this long queue. Fourthly, by the time we landed in Madrid, everyone rushed to luggage belt 16 (as announced on the plane) and waited like fools for 1 hour, only for an Iberia staff to appear to usher us to the baggage claim counter. There was no explanation of what was going on. After queueing for 1 hour, we finally learnt from the baggage claim service counter staff that the plane had taken off from Florence airport with not a single piece of luggage. Those with trackers on the luggage have been noted that the luggage is in Florence airport, and yet nothing is being updated yet till today, 24 hours later. I hope you realize what a complete nightmare this is, everyone has important and valuable items in the suitcases and to think we even paid extras to check in our luggage because we were told the flight was full. To all reading this, please never fly off from Florence airport and also be careful about flying via Iberia from Florence airport. There is also no way to contact customer service at Florence airport (only the tourist office picks up the phone), nor is there any platform or email to lodge a formal complaint or feedback. This is why there is probably hardly any improvement, because they just ignore everything. No amount of compensation can make up for the time, inconvenience, fatigue, anguish and emotional stress that something like this is causing. Luggage delays do happen, but if the plane knowingly took off without any luggage they could have at least informed the passengers. (if not at the start, then at the end of the flight) we waited like idiots at the luggage belt what a sheer waste of resources/fuel.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"It is completely unprofessional and a complete disaster"

(United States)

Not Verified | So I write this review mainly as some form of coping with the situation my family is in. We flew into Florence airport 3 days ago. Our luggage was no where to be found. The lost and found office was an absolute joke, under staffed and fairly rude. We were given some paperwork with a promise of a text updating the progress of finding my family’s luggage. Three days later, we have received zero communication. You can’t call because it is apparently open for call for 1 hour a day. Our routine is to Drive to the airport and wait in line with 40 to 50 people with one person trying to help them. We did find 4 of the 7 bags. We are still missing my father in laws heart medicine. When we mentioned the urgency of that situation, the person told him to go to a doctor here. We have been looking forward to this vacation for about a year and it is now ruined by shear laziness and incompetence. We have found out that not one person on our flight from Chicago to Florence got their luggage the day they landed. Please do not use this airport. It is completely unprofessional and a complete disaster.
Experience At AirportArrival Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport is truly chaotic"

(Greenland)

Trip Verified | This airport is truly chaotic, I am happy to know now it is closed. There is very little space at the gates making a source for contaminations and contaminants. They still do not have visuals group boarding by numbers, so you have to relay in listening, badly tuned, speakerphones when you have to board, which is extremely confusing due the proximity of exit gates- they should start implementing boarding by. Number soon, if they will reopen, and ensure social distancing to be in place, especially during these difficult times. If you can, select Pisa Airport to come to Tuscany, it is larger, more comfortable, yet not the best either.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a terrible experience"

(Netherlands)

Trip Verified | I went to Italy and flew into Bologna where I had an amazing experience after which I took a train to Florence and to make my way back to London more convenient I decided to fly out of Florence. Unfortunately I had a terrible experience at this airport. The security staff was extremely rude and arrogant. They do not do their work probably and are not clear about what they want you to take off before the scan. When I made a mistake by leaving my shirt on the lady got mad and annoyed and gave me a very unpleasant and rude attitude. This ruined the whole experience for me and even tho the airport itself is nice, convenient and modern I will never fly from here ever again due to the extreme rude behaviour of the ground staff and I'm sure others will avoid this airport too. The only positive thing was the man that served me in the restaurant looking over the runway. The staff at this place were the only ones that were friendly, polite and nice to everyone.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 28 Reviews