Faro Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 174 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
6/10

"very difficult for disabled people"

(United Kingdom)

Not Verified | The frequently out of order escalators and the length of walks, together with the stair climbing, makes the airport very difficult for disabled people and the elderly. Furthermore I did not always see lifts where needed. Whilst I am aware that assistance can be obtained sometimes all that is needed is a level walk.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
1/10

"It needs to change"

(Ireland)

Not Verified | I am just honestly appalled. I’ve just sat and cried for an hour as there is not one place, not one, to get sanitary products. No machines in the ladies bathroom, no pharmacy, nothing in duty free. It is disgusting and disgraceful. Not trying in any way to be a feminist or be difficult but it is a basic need. I spoke to staff and they seem equally disgusted. It needs to change.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"staff need a customer service update"

(United Kingdom)

Trip Verified | If Portugal gives you an amazing holiday, Faro airport is the price you pay. Despite Covid and airlines recommending that you "arrive in good time" they are still only opening checkouts 2 hours before the flight (or even a few minutes late). Ridiculous. They seem to have no understanding of the impact on stress levels this puts on passengers, many of whom might be hoping to check in early, get through security, and then relax, feed the kids and do some shopping. There is also an extra passport check after security, so keep your passport handy. I don't know why they bother having any stores, you get no time to use them by the time they check everyone in. And don't expect empathy or patience from them if you step out of line. Their automatic reaction is to attack, inconvenience and put people out as they feel untouchable (many of the check in staff are not employed by the airlines which makes it harder to complain). Compared to airports in the UK it is rather parochial. I've used it a number of times and knew that things were never rushed, but to not open early with Covid is crazy. The building works have made it look more modern and clean, its just the staff that need a customer service update.
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Honestly a 1/10. Do better Faro"

(United Kingdom)

Not Verified | I don’t even know where to begin but I’ve never had such a lazy, poor check-in in all my years of travelling. The staff members took up to 30 minutes checking in just one customer. Despite the queue building up and not moving their pace still remained the same. There’s clearly a lack of training. It’s actually embarrassing. When trying from London all check in is so fast and efficient, I feel the staff need better training. One staff member had 3 other assistants helping him as he was struggling with something? This isn’t rocket science, especially as the majority already had boarding pass and all they needed to do was check in the luggage. Painful experience. Honestly a 1/10. Do better Faro.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"I'm embarrassed of the lack of training some of the staff have"

(United Kingdom)

Not Verified | Having a house in the Algarve I use Faro Airport often and has never been a pleasant experience but this evening has been awful. I took my partner for the evening London bound flight and after check in I accompanied him to the security level staying well away from the entrance but waited to say goodbye by the eye level fence which allows view to the security area, only to be confronted by a very angry police staff member and taking in consideration there are no signs that one can not wait in that area his behaviour and level of verbal aggression was unexpected and unnecessary. If only passengers can be on that floor then there should be a security staff member at the bottom of the escalators that give access to that level. I am Portuguese and I'm embarrassed of the lack of training some of the staff have, especially an airport policeman. This is definitely abuse of power.
Experience At AirportTransit
Date VisitDecember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Their whole procedure should be reviewed"

(United Kingdom)

Not Verified | I am disabled and had what can only be described as a dreadful experience at this airport. Initially we found it difficult to access any assistance, it is only available two hours before your flight. Then when we went through the security check the security person insisted I remove my shoes - something that no one else was required to do - I cannot remove my shoes in the normal way - as I tried to explain this the person became more and more derisive making me feel humiliated and embarrassed. Their whole procedure should be reviewed and their security personnel should be trained to treat those less fortunate than themselves with some degree of empathy. I will not be that eager to return.
Experience At AirportDeparture Only
Date VisitSeptember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"have never seen such appalling service"

(United Kingdom)

Not Verified | We have a house in Portugal and come here 3 to 5 times a year for 20 years. Like many many people we were appalled from lack of airbridge and celebrated when it was granted as we love the Algarve and the people. When we landed, we were greeted by a queue that snacked around arrivals with hundreds of people and two people checking our passports! We believe 3 UK planes arrived during this time. The electronic passport checker was closed. I have never seen such appalling service. Does Portugal not want us back. This was around 9pm at night.
Experience At AirportArrival Only
Date VisitAugust 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"chaotic and disorganised"

(United Kingdom)

Not Verified | Despite paying for Fast Track and business class. The check in was chaotic and disorganised. I wasted my money as I priority check in was non-existent. When I arrived at security regardless of paying for Fast Track there is none. When I questioned security and the on site Information desk they were rude and disinterested. I spent the next 20 min waiting in a queue at security. If you want to be herded and treated like cattle then this is the airport for you, just don’t pay for anything to make the process less problematic as Faro don’t care.
Experience At AirportDeparture Only
Date VisitAugust 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"The place is disorganised and unfriendly"

(United Kingdom)

Not Verified | It’s the worst airport I have ever visited. Today despite a business ticket they would not open fast track so I queued 35 minutes for security. The place is disorganised and unfriendly.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"I find the staff cheerful and helpful"

(United Kingdom)

Trip Verified | I really cannot understand the continued poor reviews of this airport. I fly, a lot, and this airport is by no means a 1 or 2 out of 10. As someone else has identified, the security on arrivals is rather poor and they do need to address the non-functional e-gates. However, other than that, I find the staff cheerful and helpful, and they are very family friendly (letting us to the front of the passport queue!). Yes, water is expensive, and they should take a lead from others by providing a refill station rather than a vending machine. The duty free area is slightly more expensive than a supermarket for wine, I noted a couple of wine brands that were €2-3 more than Intermarche. It is a bit of a pain going up and down stairs, but I think this is a more of a product of updating the existing design than bad planning. I’ve never had any issues with the lifts or escalators when travelling with the family. Getting better, slowly but surely.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes