Exeter Airport

I was offered advice at duty free that if I wanted to purchase any fragrance and collect it on my return this would be a very easy process - it wasn't! I arrived back late to Exeter, to then run around to the main entrance trying to locate someone who could then find the item. I was told it wasn't where it should be and they would have to post it to me. This was dreadful service, and if they can't organise purchases to be picked up easily they should not be offering it. This was a gift for someone, and so returning home without the gift was very disappointing. I'm waiting on a call from them, but my advice would be do not get trapped in to the idea that it is an easy system.

Departed from Exeter on the 17 August 2015 for family holiday to Spain. I would rate this experience as 8 out of 10. We arrived back 7 days later. I would rate the arrival experience as 2 out of 10. The arrival facilities were shockingly inadequate. My family and many other passengers were made to queue in the rain while waiting for border control. Once in the airport, it was like going back 30 years. I was under the impression this airport had spent millions on its facilities. Would rather fly from Bristol in future.

Very bad experience at this airport - stuck there for over 6 hours with no airport internet working and numerous flights delayed with large numbers of people wishing to get online. The airport seems to lack management and shows no interest in retaining the good will of customers - definitely will not be going back.

Visited Exeter Airport last week and was very impressed with the new Executive Lounge location with views across the runway more variety of food drink and work stations for the Business traveller. Altogether a very relaxing start to our holiday.

Airport fails to measure up. It is a great facility but when you get to the details it falls way short. Parking is a disaster and very expensive. The business lounge is ok (ish) but unless you have sixth sense and register before security you can't use it! If the airport is to cater for business passengers it will need to up its game.

I really dislike this airport. Ripping passengers off by charging them £1 for a plastic bag at security. At many other airports this is done at no extra charge. Parking is a shambles. Passenger areas are mediocre poorly heated overpriced - had no morning newspaper at 1100 in the morning.

Flew on 28th October day return from London City. Both arrivals and departures could do with a bit of modernisation however the staff were some of the friendliest I've encountered a real credit to the airport. Food and coffee in the restaurant in departures was very good. Boarding was well handled. A very positive pleasant experience.

Exeter Airport has a rather tired run down and disjointed feel. On arrival on FlyBe disembarkation was delayed for almost 20 minutes while passengers boarded an Air Europa 737 parked on the next stand. In the arrivals building the baggage belt was static and my case inaccessible without crawling along the belt to the hatch through which bags are placed on the carousel. There were no members of staff available to assist. On departing security was unbelievable slow and despite having allowed adequate time to clear security I had to be fast tracked to the head of the queue to avoid missing my departure.

There are even less holiday flights from Exeter this year than last and their cost is prohibitive. There is a lot of people in Devon who would love to fly locally as Bristol is not an option. Most of Bristol's holiday flights return in the early hours and after a long tiring day it is no joke having a 2 hour drive home from the airport. EasyJet have no plans to fly from Exeter as they say that their SW flights are OK from Bristol unfortunately they are the biggest middle of the night culprits. However they fly from Stansted and have still started to fly from Southend. May I suggest their reluctance is more to do with the exorbitant landing fees at Exeter. Lets get in a competent business man to pick Exeter up and turn it into the busy airport it could be as there is nothing wrong with the facilities just no flights!

We like Exeter airport as it is only around 1.5 hours drive away - small and civilised. The terminal facilities are fine except the toilets! They are disgustingly dirty - filthy toilets - walls and floors - it is evident that they are never cleaned properly. May I suggest that the airport manager looks at these facilities and speaks to the cleaning contractor (evidently a cheap contract) How does this look for uk cleanliness when visitors from other European countries depart/arrive from/at Exeter Airport!