Exeter Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 48 reviews
4/10
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10/10

Exeter Airport customer review

(United Kingdom)

Flew on 28th October day return from London City. Both arrivals and departures could do with a bit of modernisation however the staff were some of the friendliest I've encountered a real credit to the airport. Food and coffee in the restaurant in departures was very good. Boarding was well handled. A very positive pleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Exeter Airport customer review

(United Kingdom)

Exeter Airport has a rather tired run down and disjointed feel. On arrival on FlyBe disembarkation was delayed for almost 20 minutes while passengers boarded an Air Europa 737 parked on the next stand. In the arrivals building the baggage belt was static and my case inaccessible without crawling along the belt to the hatch through which bags are placed on the carousel. There were no members of staff available to assist. On departing security was unbelievable slow and despite having allowed adequate time to clear security I had to be fast tracked to the head of the queue to avoid missing my departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Exeter Airport customer review

(United Kingdom)

There are even less holiday flights from Exeter this year than last and their cost is prohibitive. There is a lot of people in Devon who would love to fly locally as Bristol is not an option. Most of Bristol's holiday flights return in the early hours and after a long tiring day it is no joke having a 2 hour drive home from the airport. EasyJet have no plans to fly from Exeter as they say that their SW flights are OK from Bristol unfortunately they are the biggest middle of the night culprits. However they fly from Stansted and have still started to fly from Southend. May I suggest their reluctance is more to do with the exorbitant landing fees at Exeter. Lets get in a competent business man to pick Exeter up and turn it into the busy airport it could be as there is nothing wrong with the facilities just no flights!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Exeter Airport customer review

(United Kingdom)

We like Exeter airport as it is only around 1.5 hours drive away - small and civilised. The terminal facilities are fine except the toilets! They are disgustingly dirty - filthy toilets - walls and floors - it is evident that they are never cleaned properly. May I suggest that the airport manager looks at these facilities and speaks to the cleaning contractor (evidently a cheap contract) How does this look for uk cleanliness when visitors from other European countries depart/arrive from/at Exeter Airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Exeter Airport customer review

(United Kingdom)

Executive Lounge. Don't waste your money booking this. It is a small dingy room at the back of the departure lounge. No windows hot nothing to eat apart from flapjack and crisps and a bowl with six shrivelled oranges in!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Exeter Airport customer review

(United Kingdom)

I would like to give Exeter Airport a good revue as we use it at least once a year to go to The Canaries. It is a small provincial Airport with a relaxed atmosphere and very friendly staff! The small cafe offers good quality food and has a couple of bars. After collecting ones case there is a free drop off/pick up point and the main car park is only a 3 minute walk away or there is a free shuttle bus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Exeter Airport customer review

(United Kingdom)

What are the people in charge of Exeter airport thinking. The drop off and pick up facilities are non existent unless you count 10 minute free parking a bus ride away in car park 4 which is absolutely ridiculous. I had to pick up an elderly relative today. I could not go through to the old 20/10 minute parking area being confronted by a barrier. It was very poorly signed that I now needed to turn right into the adjacent car park and pay a £1 min for the pleasure so did a three point turn stopped and ran the forty yards to where I could see them waiting and hurried straight back to the car less than half a minute to be confronted by a parking assistant handing me what looked like a parking ticket. Whilst I fully understand the parking implications if they want to implement the parking restrictions and bylaws which apparently cover the area "perhaps they could provide decent drop off and pick up facilities as used to exist in what used to be a convenient friendly little airport". Unfortunately I will think twice about using this airport myself in the future until things change. Whilst I am on the subject of parking my visitors where shocked to see that their four days parking at Dublin airport at a cost of 19 Euros would have cost £56.20 in Exeter. I have used this airport many times in the past but will be loath to in the future with surcharges for local departure combined with high parking charges and limited destinations the trip to Bristol or Gatwick and its cheaper overall prices look more alluring.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Exeter Airport customer review

(United Kingdom)

The airport is well situated for access however the recent changes which mean you must pay to even drop off or collect are outrageous. Although the charge is small it is the principal of the matter that you are actually not using any facilities. The building has certainly outgrown the demand and requires carefully considered development.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Exeter Airport customer review

Best plan I find at Exeter is not to go through to departures after checking in until the flight is called for boarding. It's so claustrophobic in departures with a feeble 'duty-free' shop; no windows at all. The cafe's been tarted up recently and is better than it was. There is a coffee outlet and a news shop out there near the check in desks. And you can go outside. The airport operator plans to demolish the blue hangar to the left of the terminal building and to re-develop the whole terminal area. When? I think within the next couple of years. Much longer than that and they'll need to fit roof racks to the existing building for people waiting for flights after checking in.
no
4/10

Exeter Airport customer review

It's a great small airport but now outgrowing its terminal building. Given that more than one million people a year are using the airport there is an urgent need to build a larger building with superior and more varied shopping facilities to accommodate that extra trade. The terminal building at Guernsey airport is perhaps what Exeter should be aiming for.
no