Exeter Airport

✅ Trip Verified | The rudest women ever came over to shout at us at baggage reclaim, telling my son to get back. I was watching him and was right next to him, she was making a fuss over nothing, the way she spoke to us was disgusting. Her job is to work with the public, manners cost nothing! I am fuming.

Not Verified | Generally tolerable local airport, but the experience is ruined by the money-grubbing parking concession that fleeces drivers out of £1 to drop passengers off, even if they don't actually park. Though it's a small expense, it's a slimy practice that adds to the inconvenience to travelling and delivers no value to the users of the airport.

❌ Not Verified | I have travelled in all 5 continents and through many airports and I have never had such surly, shoddy and belligerent attitude as I came across today. The security looked and were an absolute shambles, one female security officer was exceedingly rude when my husband asked a very straight forward question. I don’t know of course if the entire airport had all had bad news but that is how it appeared.

❎ Not Verified | The management of this airport have wrapped up a bias for their chosen taxi firm in a security message which quite frankly is a joke. They have closed the road and force all other traffic into a containment area which bears a minimum charge. Quite frankly using airport security as an excuse to make money is odious and poor business practice. I use Bristol wherever possible these days.

❎ Not Verified | I've been travelling widely in UK and Europe, and recently in Africa, and Exeter Airport is the worst of any that I've passed through. It is the only one that I'm aware of in UK to charge a drop off fee - £1 - equivalent to an hourly rate of £60. The security staff were terse, and unfriendly. My body search took twice as long as necessary, as a trainee was undertaking it - the fact that I noted I had a metal hip seemed to make no difference to the search. The search was conducted by a trainee and I was not asked if I was happy with this, the search was overly intimate. A tube of shaving gel was removed from my wash bag, although the total for the full shaving gel cannister was over the 100ml limit, it was obvious that the container was half full, as it was transparent, but this seemed to make no difference whatsoever. All in all a wholly unpleasant experience from an airport that seems to have no sense of commercial sensitivity to the customer experience, and seeks simply to extract the maximum cash from customers for the minimum service. I would - and will - take Newquay or Bristol any day, much better value and much more pleasant staff.

✅ Trip Verified | A small and shabby terminal with little in the way of customer facilities. Long stay parking is extortionate, no matter how far ahead you pay. I also found the airport staff rude and confrontational and seriously lacking in basic customer service skills. It's conveniently located for me, but there's nothing else I like about this place.

❎ Unverified | Our flight from Exeter was 6 am and the weather was very cool - why was the airport so cold? It was so uncomfortable, even after getting jumpers out of our case. Staff were friendly and helpful but over all we feel it could have been a better experience with more consideration to over use of air-conditioning.

✅ Verified Review | Saturday morning departure in August. Absolute mayhem, the airport was filthy. Service at coffee shop atrocious with Saturday girls unable to make a coffee. Security staff polite, but failed to notice 750ml bottle of water in carrier bag! Toilets were revolting at best. Must be the worst regional airport in UK.

✅ Verified Review | Exeter Airport is a triumph of inefficiency and traveller inconvenience! Flew from Paris to Exeter, the actual flight is just over an hour. In Paris you can expect to queue for about 45 minutes at passport control but it's even worse at Exeter. There were only 70 people on the flight, yet it took 1 hour to clear passport control, and this flying within the EU where 95% of people have EU passports! These completely unnecessary delays practically eliminate any marginal advantage of flying through this regional airport. It's a pity there is no intelligent body evaluating such incontrovertible facts and make an attempts to improve the passenger flow.

Shabby provincial airport much in need of improvement and a makover. Expensive to park, expensive to buy food, expensive to fly from. Far cheaper overall to go on to Bristol even taking into account the extra expensse of getting there. Cannot see it surviving unless it pulls up its socks.