Exeter Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 48 reviews
4/10
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1/10

"Shocking customer service"

(United Kingdom)

Trip Verified | Horrible, miserable security staff, no respect for travellers or their belongings. Shocking customer service. It costs nothing to be polite to service users!
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"disgusted to be kept waiting so long"

(United Kingdom)

Not Verified | It was going all to well, until I got a text to say the Thompson flight was delayed for 1.5 hours with an excuse about crew. I got to the airport, checked in. That was the best bit. But when we landed on the return flight it took over an hour to get through customs as they only had two passport control officers on duty. When I said you need more staff the reply was "you aren't wrong there, we are from Heathrow". Absolutely disgusted to be kept waiting so long. First time flying from Exeter and probably the last.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"crummy, badly run airport"

(United Kingdom)

Trip Verified | What a crummy, badly run airport. Toilets more often than not filthy. 1 hour free wifi in 2019?! I know Exeter is the back of beyond, but the management here (if they have any?) need to get into the real world and look at properly run airports. Strongly recommend to avoid this failing airport.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"has the potential to be great"

(United Kingdom)

Trip Verified | Exeter airport has the potential to be great, but is let down badly by the customer service abilities of some staff. Upon departing the airport for a short weekend away whilst passing through security, staff demanded that we remove our toiletries already in clear plastic bags and place in their own ones. I had a travel bag specifically bought for this purpose which I have used in every UK and European airport without trouble since these rules came in, but this was not deemed appropriate. On arriving back at the airport passing through passport control, my partner and I received an interrogation about our trip which appeared very personal. I understand checks need to be in place but this appeared excessive to that which I have ever experienced travelling from too any other airport.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"manners cost nothing"

(United Kingdom)

Trip Verified | The rudest women ever came over to shout at us at baggage reclaim, telling my son to get back. I was watching him and was right next to him, she was making a fuss over nothing, the way she spoke to us was disgusting. Her job is to work with the public, manners cost nothing! I am fuming.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"money-grubbing parking concession"

(United Kingdom)

Not Verified | Generally tolerable local airport, but the experience is ruined by the money-grubbing parking concession that fleeces drivers out of £1 to drop passengers off, even if they don't actually park. Though it's a small expense, it's a slimy practice that adds to the inconvenience to travelling and delivers no value to the users of the airport.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"surly, shoddy and belligerent"

(Tuvalu)

Not Verified | I have travelled in all 5 continents and through many airports and I have never had such surly, shoddy and belligerent attitude as I came across today. The security looked and were an absolute shambles, one female security officer was exceedingly rude when my husband asked a very straight forward question. I don’t know of course if the entire airport had all had bad news but that is how it appeared.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"use Bristol wherever possible"

(United Kingdom)

Not Verified | The management of this airport have wrapped up a bias for their chosen taxi firm in a security message which quite frankly is a joke. They have closed the road and force all other traffic into a containment area which bears a minimum charge. Quite frankly using airport security as an excuse to make money is odious and poor business practice. I use Bristol wherever possible these days.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a wholly unpleasant experience"

(United Kingdom)

Not Verified | I've been travelling widely in UK and Europe, and recently in Africa, and Exeter Airport is the worst of any that I've passed through. It is the only one that I'm aware of in UK to charge a drop off fee - £1 - equivalent to an hourly rate of £60. The security staff were terse, and unfriendly. My body search took twice as long as necessary, as a trainee was undertaking it - the fact that I noted I had a metal hip seemed to make no difference to the search. The search was conducted by a trainee and I was not asked if I was happy with this, the search was overly intimate. A tube of shaving gel was removed from my wash bag, although the total for the full shaving gel cannister was over the 100ml limit, it was obvious that the container was half full, as it was transparent, but this seemed to make no difference whatsoever. All in all a wholly unpleasant experience from an airport that seems to have no sense of commercial sensitivity to the customer experience, and seeks simply to extract the maximum cash from customers for the minimum service. I would - and will - take Newquay or Bristol any day, much better value and much more pleasant staff.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"small and shabby terminal"

(United Kingdom)

Trip Verified | A small and shabby terminal with little in the way of customer facilities. Long stay parking is extortionate, no matter how far ahead you pay. I also found the airport staff rude and confrontational and seriously lacking in basic customer service skills. It's conveniently located for me, but there's nothing else I like about this place.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 48 Reviews