Entebbe Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 13 reviews
5/10
No Skytrax Rating
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1/10

"extremely disappointed"

(Uganda)

Trip Verified | Worst experience ever! The attendants at the KLM airlines checkin point at Entebbe airport were extremely rude and not helpful. They were practically bullying me and wanting to reap me off cash. Secondly, the attendants checking the flight details didn't even know what an IRP card was and she just took me out of the line without hearing me. I was extremely disappointed and hurt by seeing this kind of unfairness and disrespect!!
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"very dissatisfied with the service I got"

(South Africa)

Not Verified | I am very dissatisfied with the service I got here on the 4th March 2020, the airport staff could not show me where the UN offices were, they were useless and unfriendly. I would never come back here or recommend it either to anyone, poor service.
Experience At AirportTransit
Date VisitMarch 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"There is nothing but seats"

(United States)

Not Verified | The worst thing is, after you go through security, there is no water available and no bathrooms. There is nothing but seats. Thankfully they have installed air conditioning. If you don't like security, you will hate this airport, you have to go through security when driving in to the airport. You have to go through security to get in to ticketing and you have to go through security to get to your gate. Outside of the boarding area they have restaurants and shops. It's not a modern airport, so it's difficult to find a plug to charge your electronics.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"no air conditioning in departures"

(United Kingdom)

Trip Verified | Baggage reclaim was swift. There was no air conditioning in departures and so we got very hot waiting to check bags as we arrived early. There are very minimal check in desks so expect delays if you don't arrive early. You need to climb exterior stairs to get to the departure terminal and so extra work driving around would be needed for people with disabilities. There is security in the car park, security before check in and security at the gate so expect a lot of waiting around for security checks. The cost of food was very expensive so eat before you arrive. All in all the airport served it purpose and we both arrived and delayed without an issue. Bathrooms were also clean. P.S the Wi-Fi is free and provided by the CAA
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

Entebbe Airport customer review

(United States)

Visited Uganda on 12/30/14 and departed on 01/09/15. Both arrival and departure experiences were smooth. Arrival hall is rather large. There is mandatory health screening before one can proceed to visa/passport control. Obtaining a visa is relatively easy. Present valid passport and make payment. Baggage claim appeared to be a rather large area with perhaps 2-3 carousels. At departure level the lighting seems rather deem. There is the mandatory screening of bags before you can enter and check in for the flight. The staff is very friendly. The facilities are clean and the departure hall appears small given the amenities (gift shops dining and duty free). The Karibuni Lounge is excellent. It puts to shame US airline lounges in the USA with its food offerings and amenities. Bathrooms are cleaned frequently by an attendant. Overall no issues with EBB airport. Immigration control staff are very friendly. The only drawback to this airport is that passengers have to be dropped off in the parking area and then make their way around the roadway to the departure level.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Entebbe Airport customer review

(Australia)

Entebbe airport sets good standards for an airport in Africa. Though I do not recommend staying in it for hours it is still a clean safe place. Coming from Sydney it is ok. Its clean and the lounge is amazing. Though having kids with me did make a hassle. Otherwise its a nice quiet airport to go to. Especially when the border security allowed me to go from the back to the front of the line. I like it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Entebbe Airport customer review

(South Africa)

The airport is old. Staff is friendly. The airport is no longer capable of dealing with the large numbers of traffic passing through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Entebbe Airport customer review

(United Kingdom)

Used Entebbe airport yesterday to fly to Dar-es-Salaam and was pleasantly surprised. Terminal is very small but clean staff are friendly and welcoming and the facilities are fine to while away a couple of hours. One of the best airports I've used in the East Africa region and wish all border control staff could be as pleasant!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Entebbe Airport customer review

I live in Kampala and fly in and out of this airport regularly. It is a rather small and quiet airport clean and modern after the refurbishment. There is not much to do a few duty free shops (overpriced) craft shops and a restaurant. Check-in area can be very crowded especially for BA KLM and Emirate flights. For all other international flights it is sufficient to arrive at the airport 1 hour before departure. The best this airport has to offer is probably the lounge. Clean extremely comfy sofas big TV screens friendly service hot showers internet access and an electronic massage chair.
no
4/10

Entebbe Airport customer review

Inbound they are now taking the passengers thru a temporary barrack on the side of the terminal. At the moment the arrival hall is being upgraded for CHOGM. Anyway it went quite smooth through immigration but the baggage area was very tiny for a A330 full of baggage. Departure was smooth. Remember that all of the airport is non-smoking. If you pass immigration there is really no way back. Lots of crafts to be bought if you have not bought enough already. One restaurant with a ok selection. Need new airconditioning.
no
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