✅ Trip Verified
| Worst Airport I have ever experienced. Staff were obnoxious, rude and full of self importance. Transferred into a "Passport control" area that was a small room (with 3 departure gates) with minimal seating for approx 60 people. Aircraft takes about 130+ so many were left standing. Our flight was delayed but no announcement. (This is an alleged silent airport). Although announcements were made all the time while we were there. Found out about the delay from arrivals on the Eindoven website! We were travelling with 3 small children and made ourselves as comfortable as possible on the floor. Another gate opened and another and there were approx 300+ people in this small room. Then another flight was allocated to our gate and they started entering through passport control. Our flight opened and we were to be herded into a holding pen on the tarmac while waiting for our plane to arrive. We decided to bring the children to the loo because we know we could be a while on the tarmac. In the time we were in the loo the final call flashed on the screen we scurried across through the crowds, to find out our gate was closed, even though the screen said final call! The staff were rude and unhelpful and refused to answer any of our questions about our options or our luggage just repeating that the gate was closed, and we need to move away from the gate. It opened and closed all within a space of less than 15 minutes. (Still no plane and we could see our fellow travelers in the holding pen outside the door). One of the staff stated that if we didn't move away from the gate they would call security and have us locked up. We were not in any way rude or aggressive and were mindful that we had 3 young children with us and we did not want to upset them. We left the room and returned to the customer care area outside in the public area and they were not much better. She offered put the 5 of us on a flight through another tomorrow hub for €3200. Yikes! We did manage to get our luggage back after a wait of 35 mins. We went to Starbucks and got the laptop out and searched for another flight. We managed to get a flight from Brussels for €360 for the 5 of us. So a bus, a train (€42) and another plane! How different and pleasant the Belgium people were by comparison. They were agents for the same airline but had a caring thoughtful attitude and even helped with luggage and more importantly smiled. What a difference it made. My eldest boy (9 years old) was traumatised by the experience of being threatened to be locked up in a foreign country. Never never again will I travel through Eindhoven and to be honest has put me off spending time in the Netherlands again. This has to rate as my worst ever airport experience that left a sour taste for what was to be a quick fun family get away during the children's Easter holidays. Be aware that Eindhoven airport is not traveler friendly. P.S. This was not the Airline at fault it was the handling agents at the airport and not airline staff. Eindhoven I hope you are proud of yourselves to have such wonderful people working with the public!