Edinburgh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 556 reviews
3/10
No Skytrax Rating
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2/10

Edinburgh Airport customer review

(United Kingdom)

Be careful of the fact that the three parking options for drivers picking up passengers from this airport are designed to fleece as much money as possible from you. Although road signage leads drivers to believe there is a Short Term parking area once trapped within a one way traffic system you'll discover there is only a £1.00 per minute drop off zone where you are not allowed to leave your vehicle unattended. Also despite the fact that the Long Term parking option (very far from terminals) says they offer 10 min of free parking they do not. The time on the ticket dispensed as you enter the parking is always one minute later than the actual time. Even if you return to the exit within nine minutes of entering this parking area the automatic ticket will bill you for more than ten minutes a minimum fee of £3.75. The exit ticket machine at the drop off zone does not accept 5 pence coins either. There is genuinely free parking at the ark and ride facility but this is in fact at Ingleston which is a 30 min walk from the terminals. Further more the police hide around a blind corner in the one way traffic system. This is convenient for catching drivers using their mobile phones due to the fact that they need to make contact with the people they are collecting after having to negotiate the day light robbery that is the parking system.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Edinburgh Airport customer review

(United Kingdom)

Large and decent passenger area after security. Security pushes passengers through quickly (bit too quick for my liking). Given no time to re-pack before being selected for silly body scan that needs you to twirl.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Edinburgh Airport customer review

(United Kingdom)

Arrived from Nice mid day on Monday 7th October. Into the passport control area to a massive build up of people arriving from different places. The passport "E" area was not well directed and no signs to say this is for "E" passport holders only i.e. the new type so when my wife tried to go through that it didn't work and she was told to go into the line with all the others again. I have an "E" passport so took my place in the line stepped forward when called by the one female on duty and placed my passport on the screen nothing happened then a glass door opened. I stepped into the next area and stood and waited and waited but the next glass door didn't open so when I walked back to ask the solitary female duty person she said you must put your passport face down on the screen I said I did that that's how I managed to get in here. Cut a long story short it was shambolic to say the least and they need to get passport control officers on hand to explain to people how the new system works.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Edinburgh Airport customer review

(United Kingdom)

Lately I have used Edinburgh Airport to pick up and drop off guests. Bearing in mind the size of the parking area 15 mins for££2.50 is entirely inadequate. BAA must make 10's if not 100's of millions of pounds each year from parking in Edinburgh alone. It is nothing less than highway robbery and should be examined. I also have a theory why it takes so long to reclaim baggage. The longer the delay the greater the profit for BAA in parking charges. They have no incentive to improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Edinburgh Airport customer review

(United States)

Arrived EDI on a Sunday morning at 07.00. Long lines for check-in and they moved slowly. Security lines moved quickly and efficiently. Decent number of shops and restaurants and all looks spiffy post security. Serviceair lounge was basic and did not provide much comfort or food. Overall a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Edinburgh Airport customer review

(United Kingdom)

The queues at security on Sunday afternoons are horrific had this twice two months apart with many hundreds of people in a massive snaking line and it took over 40 minutes from starting the queue to getting through the scanners.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
9/10

Edinburgh Airport customer review

(United Kingdom)

Edinburgh has improved greatly since I last used it (Pre-Sale). Check-In/Bag Drop times great and I like the bag weighing machines very helpful for those that need them. Queues at security were quite long but went very quickly. Good range of places to eat but not enough shops. The shops there are ok but too overpriced. Airport although it's been done up does look a bit tired.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
na

Edinburgh Airport customer review

(United Kingdom)

Arrived back from Paphos last night (30/3/13) with easyjet which was 30 mins early. Then had to wait 1.5 hours for my baggage. This is not the first time that has happened to me at Edinburgh. Were they not expecting us? You would imagine that Scotland's flagship airport would want to make a positive impression on its visitors. Never had that experience at either Glasgow or Prestwick which I have used regularly over the years.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
9/10

Edinburgh Airport customer review

(United Kingdom)

Arrived for an easyjet link up flight to LGW. Shuttle bus (5 mins) check-in (5 mins) coffee (15 mins) through to airside (5 mins) then a pleasant hour in nice relaxing atmosphere for an hour before boarding. On time flight. Airport is clean and efficient. On return from landing to collecting bags and getting car from park and fly took all of 20 mins.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Edinburgh Airport customer review

(United Kingdom)

Slowest baggage reclaim of anywhere. Constantly have to wait from 45 minutes to an hour for belt to start. I complained via email when it happened last week and was told it was because our flight was 30 minutes late it wasn't it was 15 minutes early. It is really poor and you could understand it happening now and again but it is constantly late with every flight I arrive on. Servisair need to get more people or get out and let someone with experience of an ever increasing passenger flow take over.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no