Edinburgh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 548 reviews
3/10
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1/10

Edinburgh Airport customer review

(United Kingdom)

Its like a game of twister, being told to stand on "yellow number 5", huge trays which are really heavy. Why did Edinburgh Airport try to be clever and change the security system? Goodness knows how much it cost to change the system but its embarrassing for passengers and airport staff alike. Also, why should passengers be forced to walk "snake like" through the massive duty free shop, I dont want to buy anything why am I subjected to this? I dont want to be asked to sample various malt whiskies at 6.30 in the morning? Its ludicrous and Edinburgh airport are guilty of putting profit before people. Someone somewhere should hold their hands up and accept responsibility for this mess and return things to the way they were before. Finally, why should I have to presnt my boarding pass at WHSmiths when I'm buying a bag of sweets and a newspaper - its crazy. Every time I visit the airport I feel like a sheep.
Experience At AirportDeparture Only
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"total confusion"

(United Kingdom)

I would never normally place a negative review about Airport Security. They keep us safe and the job they do is pressurised and thankless. However, the departure gate security at Edinburgh is a joke. Total confusion where to stand, not enough space to prepare. You get just 1 bin space and when you need more than 1 bin there is simply no space in the overcrowded area. Then when the scanning is over you are expected to lift your trays taking them to another overcrowded cramped space to sort things out again. Terrible Design.
Experience At AirportDeparture Only
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Poor from start to finish"

(United Kingdom)

Poor from start to finish. Security the usual shambles. My bags were selected to be searched - fair enough. I knew there were no liquids or sharp objects, but didn't mind having them scnanned and searched again. What I do object to is being barked at by security staff and called 'darlin' and to be told that I have left liquids in my bag, when clearly I hadn't, which was confirmed after the search. This was such a slow, chaotic process, with not enough space for people to move about freely to collect their belongings once they had been through security. Also, had to stand out on the tarmac for 20 minutes at 6am in the freezing cold waiting to board the plane. At the destination airport, things couldn't have been smoother. Edinburgh Airport could do with taking a look at it's European counterparts to get some tips on how to run an airport efficiently.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"standards started to fall"

(United Kingdom)

First off they felt quite welcoming, however as my trip advanced through security, standards started to fall. I was treated with thorough disrespect and not treated the way I would have liked. Instead of friendliness when I made a call in the wrong area, I was treated with raised voices. I have never been treated so badly in an airport and was shocked. Not even a please or thank you.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"very well sign posted"

(United Kingdom)

I was on a domestic flight so cannot talk about the border control experience. We landed quickly - no holding pattern malarkey - taxiing and disembarkation were also quick. The airport is very well sign posted so it was easy for me to find the way out to the Tram stop. The tram stop is also very well sign posted and buying a ticket was easy.
Experience At AirportArrival Only
Date VisitFebruary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
6/10

"doesn't feel particularly International"

(United Kingdom)

Edinburgh "International" Airport doesn't feel particularly International at the moment. In a state of flux which seems to have been never ending. The departure was ok but arrival was something else, Our Dreamliner was docked at a jetty but then we came downstairs into the rain and had to walk around a building site to enter a larger temporary building with tin roof which was International arrivals. One carousel and no customs to be seen. Toilets were single cubicles marked male and female and also felt temporary. If I had been an arriving tourist rather than a returning local I'm not sure what the impression would be of Scotland's welcome to international visitors.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"passengers are unsure what to do"

(United Kingdom)

I am really unhappy about the system organised for going through Security at Edinburgh Airport. I have been travelling in and out of the airport for over 40 years. In the past, going through Security was always efficient but polite and in no way threatening. In July 2015 the system where hand luggage is scanned was new and expected hiccups but was dismayed that by January 2016 nothing had improved. The main problem is that passengers are unsure what to do - where to stand, when to move forward to load their hand luggage on to the conveyor belt, which lane to go in to collect hand luggage, where to return the trays. The atmosphere is unfriendly. Orders are 'barked' by some of those on duty. My experience was unpleasant. As a proud Scot I am horrified about how visitors to our country will perceive this.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"it was all plain sailing"

(United Kingdom)

EDI-LGW, day after Christmas. With an eye to the other comments here, they are working hard to get the much-loathed security arrangements to work. For a fairly busy day of the year, security was only 20 minutes or so. Seeing people's comments on the whiteboard was interesting, shows it wasn't just us (the people who've posted here). Once past security, it was all plain sailing, and the facilities for passengers are improving. BA check-in was straightforward.
Experience At AirportDeparture Only
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
6/10

"staff are intimidating"

(United Kingdom)

Security staff are intimidating. I was refused fast track access because my printed boarding card did not show fast track but my mobile app downloaded pass did. Rather than feel further humiliated I walked back to the main security queue knowing they had made a mistake. Finally, when you are pulled aside to be scanned and searched, your personal Possessions are left unattended for long periods of time. This makes me nervous in case someone walks off with my personal possessions. When I challenged this with an airport supervisor I was told "well that's why we have cctv and there have been zero reports of theft since the new set up!" That did not reassure me in the slightest.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"they are making the big effort"

(Luxembourg)

Of the 4 relatively recent departures (June, July, November 2016 and 6/01/15), transiting Edinburgh Airport, I have been body-scanned 3 out of the 4 occasions. Much as they trot out the usual reassurances, it does not sit kindly being 'microwaved' more than not. If you deliver protestations, they make such a tra-la-la of offering up an alternative, that you end up giving in so as to make your flight on time. This time, the activation was shoes apparently. Why do they not, therefore, prior have us remove our shoes. This time, there was, however, someone to help you with your full trays, as you are required to move them off one belt onto a 'sort-out-your-stuff' section. He was actually pleasant and had a smile: this not, heretofore, witnessed in transiting the Edinburgh security clearance area. The hygiene of the trays is also dubious, much akin to overused notes in a currency, when comes the time to issue new ones. I continue to be irked by the distance between your possessions being shuffled along and what is happening to you, separately. Whilst writing comments on the feedback flip chart, situated after being processed, a nice-to-talk-to and apparently-concerned 'suit' appeared and we had a friendly and helpful post-experience discussion about my comments. I will say that they are making the big effort. That said, I really do not like so much body scanner, and no number of reassurances are going to quiet my underlying unease especially when you are put through it almost every time, without fail.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes