Edinburgh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 568 reviews
3/10
No Skytrax Rating
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1/10

“Absolute waste of time”

(Spain)

Not Verified | Absolute waste of time, an early flight, but no meal deals or yesterdays food sold, WH Smith and Boots quite happy to sell overpriced food, not impressed.
Experience At AirportArrival and Departure
Date VisitFebruary 2025
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"What an awful airport"

(United Arab Emirates)

Not Verified | What an awful airport. Check in - never seen anything like it, tiny scales and then after checking passengers have to take their luggage from the tiny check in desk and lift it onto the conveyor belt. Some people were struggling and no airport staff helped them. Crowded and not enough seats to accommodate passengers. Chaotic and not what I expected of the beautiful country of Scotland. Put me off traveling through this airport again.
Experience At AirportDeparture Only
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"Chaos from start to finish"

(United Kingdom)

Not Verified | Arrived at Edinburgh airport to fly with Ryanair for a 5.55am flight to Alicante. Chaos from start to finish. We checked in at one location then had to drop bags at a different location, which took 25 minutes. The queue to reach security was all the way outside and took 35 minutes to get up the escalator. When up stairs there were hundreds of people with no queue system in place where absolute chaos ensued. There was a lack of staff and systems in place to ensure a smooth transition and to make sure everyone caught their flight. I have never in over 50 years of travel witnessed anything so unorganised and absolute mayhem. We over heard a member of staff saying it takes 14 minutes to get through security' eventually after 45 minutes we asked a member of staff after showing our boarding passes were we hoping to miss our final call she let us skip a bit of the queue but we still had to queue and by the time we got through the security queue the flight had closed for boarding. The swissport staff stated the bus had departed to take passengers to the flight and we could not board despite the flight still waiting for take off. The member of staff was not helpful and directed us to Ryanair check in which we did to be told to go to the Swissport desk, who then told us to go back to Ryanair check in desk. We insisted on speaking to their manager who was helpful and we then had to go back to Ryanair check in who arranged a flight the next day for £100 pounds each. My partner and I had to book an airport hotel that night, this terrible experience cost over £400 more and we lost 2 days from our holiday. My advice is avoid Edinburgh airport if possible, there are too many early morning flights which they are unable to accommodate due to staffing and chaotic systems in place. Shocking service and staff ranged from very helpful to incompetent and those who simply did not care and were uninterested.
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"mess that claims to be an airport"

(United Kingdom)

Not Verified | I'm ashamed that travellers from other countries have to experience this mess that claims to be an airport. On the plus side the staff we encountered were really very pleasant. However it is disorganised and tatty. Parts are extremely dirty and haven't been cleaned for years (the walkway to the bus stops) Its a depressing way to start or end a holiday for residents and I cant imagine was travellers from other countries make of it.
Experience At AirportArrival and Departure
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

“Very disappointed in our National Airport”

(United Kingdom)

Not Verified | We have arrived to be greeted by utter carnage due to the Airports poor ability to deal with a bit of snow and slush. We landed at 1200 and have now been waiting over 90 mins waiting for buses. This is Scotland where it snows in Winter right? EasyJet have not offered any water but " hey feel free to use the loo". Fortunately we are not under a tight schedule but many passengers are so we should be compensated in some way. If it was a train we could claim. Very disappointed in our National Airport.
Experience At AirportArrival Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

“one of the worst airports”

(United Kingdom)

Not Verified | Edinburgh is one of the worst airports you could ever have the misfortune to use, flight arrived no steps, no buses to tranfer to building then wait an age for baggage to arrive, its a disgrace, operates like a third world country, its like they are not expecting a plane to arrive, an embarrassment.
Experience At AirportArrival and Departure
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"waited over an hour on our luggage"

(United Kingdom)

Not Verified | My husband and I arrived back at Edinburgh airport at 16.45, had a transfer booked for 6 pm thinking this would give us plenty of time to get through security checks and collect our luggage. Clearly we were wrong. We passed through security which is always a bit of a shambles, but nevertheless we waited over an hour on our luggage so missed our transfer. There were 4 flights coming through one carousel, which was not great. But worst of all the baggage handlers we spoke were rude and unhelpful. Swissport who were our baggage handlers basically did nothing to help. Worst of all 4 people sitting in the office doing absolutely nothing.
Experience At AirportArrival Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid if possible"

(United Kingdom)

Trip Verified | Arrival back at Edinburgh makes me embarrassed for any tourists arriving in Scotland. I've seen better and cleaner airports in 3rd world countries. The weird flights of stairs and narrow corridors before passport control means a huge crowd develops before you can join the queue. Definitely not enough space for arrivals. Passport control queue moved slowly. No decent signage to say where folk with certain passports should go. Ideally UK passports could be a separate queue but you get flung in with the majority of other nationals. Eventually got through passport control and wanted to use the toilet. Did an about turn when I saw the state of the gents. 3 cubicles and 3 urinals is not enough for 4 international flights arriving at the same time. Especially when one urinal is overflowing with urine and 3 of the toilets covered in urine and faeces. Disgusting! Tried a different bathroom after bag pick-up and reversed out again as this was in a similar state. Speaking of bag pick-up - absolute shambles. 4 international flights bags going on to 1 conveyor. Waited for ages for our suitcases. Ridiculous. Road out of Edinburgh is like a 3rd world country road. Potholes from one end to the other. Cannot believe this is how we welcome tourists to Scotland. Avoid if possible. Glasgow airport far better.
Experience At AirportArrival and Departure
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"A national embarrassment"

(United Kingdom)

Not Verified | A national embarrassment. Arriving you go upstairs downstairs walk a dingy corridor then repeat before arriving at passport control. Home office not known for being efficient but border force here are useless and miserable. Far from pleasant. If I was a tourist arriving and based the country on this chaos I'd about turn and return to my place of origin. And quickly.
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

“the place is complete chaos”

(United Kingdom)

Trip Verified | Arriving here from Germany makes you realise how bad this airport really is. Everything here is third rate - the place is complete chaos, and being busy is not an excuse. It’s a total lack of planning and organisation, no proper infrastructure to allow for a proper flow of passengers (you literally couldn’t enter for the queues of people waiting for the bag drop). The whole experience is stressful, not helped by the poor signage and lack of staff. The latter is a given nowadays, but at Munich the check in process with automated bag drop that took 3 minutes makes you want to cry when you see the utter shambles that is Edinburgh airport. If I could avoid flying from / to EDI I would.
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no