✅ Trip Verified
| Turned up on Monday June 3rd for flight to Southampton with Flybe at 11.40. Had checked in online so no problem there. But immediately on taking the escalator to the departure level, and before even reaching the gauntlet of fast-food outlets on the new path to the Security area, found myself tacked on to a queue stretching as far as the eye could see into the distance. I assumed there had been some sort of incident to occasion such serious congestion, and therefore was prepared to be stoically patient. However, there was a complete lack of airport staff to supervise or explain the queue, and no information at all posted over the PA system. This did not bode well, and things went from bad to worse as we inched towards the entrance to the Security zone. Some passengers were beginning to panic that they would miss their flights, and as their fears rose so panic and desperation set in, turning a reasonably orderly line into an unruly rugby scrum. Some tried to take a short cut through the family/disabled entrance, others to push and shove in renewed effort to get to the front. All in vain. On entering the area itself, passengers were greeted by another long and unsupervised snaking queue and a young girl shrilly shouting instructions to nobody in particular in a thick and aggressive Scots accent. When she stopped occasionally, an inaudible, and therefore useless, tannoy system took over adding to the noise but communicating absolutely nothing. It gradually became apparent that there were six lanes provided, but only four were operating, and even one of those was shut down as I waited in the snake. There were electronic signs flashing directing people to particular lanes, but these were both confusing and useless in equal measure as all possible exits from the snake had been closed off! And so it went endlessly on with very few staff on view, and those veering between the unsmiling, the harassed and the downright aggressive. I was thus forced to spend an hour and a quarter enduring this nonsense just to catch a 90 minute flight. Then followed a 12 minute hurried hike to gate 26, where I was a actually relieved to find that the flight was delayed for twenty minutes. It is clear from the reviews that this was not a one-off “bad day” but just par for the course at Edinburgh, whose American owners, and local management lackeys, have clearly abandoned any notion of customer care and convenience in favour of screwing us wretched travelling souls for every last cent whilst simultaneously paring their own costs to the very bone. As is well documented in neighbouring reviews, they deploy every shabby trick in the book to make passengers shop and/or eat. The result shames the city, the country, all Scots, and especially all those who have connived at the owners’ conduct. Therefore I strongly urge all travellers to give this ugly shambles the widest of berths, Use Glasgow (not perfect but a thousand times better), take the train, and if these options are not feasible, stay at home.