East Midlands Airport

Not Verified | EMA has always been a great airport for me and my family when we fly out of it. Recently I was lucky enough to go to Paphos via EMA and here is my honest review of the experience. Check in was amazingly fast with 0 queues bearing in mind we got there at 12PM. Our bags were took and it’s just a quick stroll to security in which at first the queues seemed long however, moved very fast. I personally had no issues at all and I do recommend if you’re not a frequent flyer or not used to security to watch the informative video provided. It helps makes your and everyone else’s experience faster and easier. Moving on, duty free is your typical British airport duty free with a wide range of products. Leaving it there was 2 main bars to choose from which I must unfortunately say was not the best for accommodating the amount of users at the airport. The queues were huge however the beverages were very nice but if you intend on having more than 1 drink. Order your 2 rounds in 1 go. It’s not worth the wait. The airport signs and departure boards are very informative and give a clear indication on where to go. The walk to the gate is very short and the longest you’ll have to walk is no less than 10 mins at max. We boarded without hassle and the staff were very kind to all of us who flew. One main issue is the WiFi. I did pay a pound for WiFi that was not good at all. Very slow. Thanks for reading and I hope you have a good experience at East Midlands the next time you fly!

✅ Trip Verified | Terrible airport. Rude security staff, other staff shouting at passengers. Delays. No announcements. This is my first visit to this airport and am already dreading the return journey. Definitely will not be using again

✅ Trip Verified | Great experience at EMA. Travelled out on the 22/04/22 to Faro and returned 29/04/22. Given the recent headlines about problems with departures and arrivals at certain UK airports I was little concerned about delays but this proved unfounded. Parked up in short stay 1 car park without any issues which I had booked via the EMA website. From walking to departures, Checking in at the desk and through security took a grand total of 24 minutes. Staff at the checkin desk and at security were helpful and cheerful so full marks to them. The only slight negative was that we had booked the Escape Lounge which had been due to open again on the 20/04/22 but that was delayed so our booking was cancelled but it only took them a couple of days to refund the payment. On the return to EMA on the 29/04/22 again everything went like clockwork, disembarked within a few minutes of coming to a halt. Security was quite speedy using the E-gates and through to baggage collection which was very prompt and out to the car and departed the car park with the NPR working without a problem. So a thank you to all at EMA for making our first holiday since 2019 a trouble free departure and arrival.

Not Verified | As a frequent flyer, I continually come across the ignorance and self importance of the security staff. The shouting of instructions and pointing at customers is degrading and unnecessary. There's no need to speak to people as imbeciles or to raise their voice to those who don't understand the first time. Disgusting behaviour!

✅ Trip Verified | For a smaller regional airport it does everything well both departing and arriving back from Malaga airport it was an easy and stress free experience. It is close to our home and parking is fairly priced and easy to find. It’s a good all round choice for departing to Spain and will use again next year for our airport of choice.

✅ Trip Verified | I can't believe the ignorance of the security staff at East Midlands Airport. They could learn a lot from the Spanish. Because I wouldn't engage in conversation with this staff member, he humiliated me. Searching me three times paying particular attention to my groin area. Made me remove my jumper and braces and shoes. He told me to hold out my arms, I said I could not as I had to hold up my trousers so he made me put out one arm at a time.

✅ Trip Verified | I have been to over a hundred airports around the world but sorry to say that my local airport East Midlands Airport has got one of the rudest security staff by far. I have used my shoes a lot for travelling because it hasn’t triggered the airport scanning machine even once and even in the US, North America, Europe, Asia, South America and it was the first time that I was asked to remove them. It never would have been a problem had the security staff didn’t shout at me rudely to remove them but he did. I didn’t know whether I was singled out but it was so humiliating to say the least. I have been flying since I was a kid but never experienced being shouted at until then. They need to train their staff on how to deal with passengers better. They are only a small airport and you’d think that they are at least a friendly bunch. I would think twice about flying from EMA next time.

Not Verified | East Midlands Airport staff have a general poor attitude towards their customers. As if we are a nuisance. But there again when the EMA Company behaves in a nasty petty vindictive way what can we expect. For example: Why Does Ryanair always get such bad gates (eg 25) that are difficult and take a long time to get to, i.e up and down many flights of stairs. What is Ryanair being punished for. But mainly its Customers. Unless one is young and super fit it's very stressful and taxing to haul even 10k luggage across. The above is what causes us the most pain. We travel again tomorrow via EMA and we are dreading it.

Not Verified | Of all the airports I have passed through East Midlands has the poorest customer experience of all. The security staff are unpleasant, rude and disrespectful. Pretty much everyone is made to feel like a deviant. It must be a toxic environment to work in. If it wasn't the closest airport to my elderly father I would choose Birmingham or Manchester in a heartbeat.

Not Verified | The security staff are way over the top and I mean way over the top. After going shoeless, jacketless and beltless through the full-body scanner still had to be patted down, this happens every time I go through this airport. I have no option to use this as it is for work purposes. Then the magnetic wand is used. It’s almost as if the staff have a big point to prove. When you question their approach the belligerence you receive is beyond contempt. Someone in management needs to take the staff on a training course on how to treat passengers with respect and civility. Because there is none shown to anybody. Get a grip East Midlands