East Midlands Airport

Not Verified | Ok flying out form this airport but coming back from our holiday we landed at 12.30pm, what a really bad experience. There were 7 in our party, 3 of them were children, it was late at night traveling back, they just don't care. It took us 2 hours just to get though passport control to get to our baggage, only 1 person on passport control and he didn't care. We'll we never go there again.

✅ Trip Verified | Pretty lacklustre airport, with just a handful of standard shops like WHSmiths, and Boots. The restaurant choice is pretty poor, between Frankie and Bennies, Starbucks and a burger place. The Ryanair check in desk originally had no staff, until after around 20 minutes one member came to start checking people in. The security process was relatively fast.

Not Verified | Dropped off my daughter today at EMA where they charge a disgusting £5 for a time limit of 15 minutes. I was able to drop her off in a few minutes. However, it then took a further 16 minutes to get to the barrier. I know this because I noted the time. Very conveniently there was only one exit working for 2 lanes of traffic, making it impossible to get out in the allotted time. The problem was compounded by various people struggling with the barrier. A lot of people got out their cars and began to shout at the utterly useless car park staff to do something about the huge que of traffic. They simply looked on gormlessly and then wandered off. Drivers, obviously frustrated as hell, then began to turn on any individual having problems with the barrier. Some poor woman screamed 'shut up' at the top of her lungs to the drivers behind her. A truly lovely experience. Do yourself a favour and fly from someone else.

✅ Trip Verified | Flew out of EMA on the 4/05/23 to CFU on an afternoon flight. Pre booked short stay 1 car park online, entrance and exit worked without problem via number plate recognition. Short walk to departures and through luggage drop off with minimal delay. Security was very quick and staff friendly. Used the escape lounge whilst waiting for boarding and this was very relaxing and the staff were friendly and working hard to keep the food topped up, a very good experience. Boarding went smoothly and flight away only 10 minutes behind schedule. On return on the 11/05/23 flight landed 5 minutes ahead of schedule, deplaned quickly and through passport control via E-gates with no delay. Baggage already available to collect by the time we entered the collection area and straight out to the car. So all in all another very positive experience at EMA.

Not Verified | EMA has always been a great airport for me and my family when we fly out of it. Recently I was lucky enough to go to Paphos via EMA and here is my honest review of the experience. Check in was amazingly fast with 0 queues bearing in mind we got there at 12PM. Our bags were took and it’s just a quick stroll to security in which at first the queues seemed long however, moved very fast. I personally had no issues at all and I do recommend if you’re not a frequent flyer or not used to security to watch the informative video provided. It helps makes your and everyone else’s experience faster and easier. Moving on, duty free is your typical British airport duty free with a wide range of products. Leaving it there was 2 main bars to choose from which I must unfortunately say was not the best for accommodating the amount of users at the airport. The queues were huge however the beverages were very nice but if you intend on having more than 1 drink. Order your 2 rounds in 1 go. It’s not worth the wait. The airport signs and departure boards are very informative and give a clear indication on where to go. The walk to the gate is very short and the longest you’ll have to walk is no less than 10 mins at max. We boarded without hassle and the staff were very kind to all of us who flew. One main issue is the WiFi. I did pay a pound for WiFi that was not good at all. Very slow. Thanks for reading and I hope you have a good experience at East Midlands the next time you fly!

✅ Trip Verified | Terrible airport. Rude security staff, other staff shouting at passengers. Delays. No announcements. This is my first visit to this airport and am already dreading the return journey. Definitely will not be using again

✅ Trip Verified | Great experience at EMA. Travelled out on the 22/04/22 to Faro and returned 29/04/22. Given the recent headlines about problems with departures and arrivals at certain UK airports I was little concerned about delays but this proved unfounded. Parked up in short stay 1 car park without any issues which I had booked via the EMA website. From walking to departures, Checking in at the desk and through security took a grand total of 24 minutes. Staff at the checkin desk and at security were helpful and cheerful so full marks to them. The only slight negative was that we had booked the Escape Lounge which had been due to open again on the 20/04/22 but that was delayed so our booking was cancelled but it only took them a couple of days to refund the payment. On the return to EMA on the 29/04/22 again everything went like clockwork, disembarked within a few minutes of coming to a halt. Security was quite speedy using the E-gates and through to baggage collection which was very prompt and out to the car and departed the car park with the NPR working without a problem. So a thank you to all at EMA for making our first holiday since 2019 a trouble free departure and arrival.

Not Verified | As a frequent flyer, I continually come across the ignorance and self importance of the security staff. The shouting of instructions and pointing at customers is degrading and unnecessary. There's no need to speak to people as imbeciles or to raise their voice to those who don't understand the first time. Disgusting behaviour!

✅ Trip Verified | For a smaller regional airport it does everything well both departing and arriving back from Malaga airport it was an easy and stress free experience. It is close to our home and parking is fairly priced and easy to find. It’s a good all round choice for departing to Spain and will use again next year for our airport of choice.

✅ Trip Verified | I can't believe the ignorance of the security staff at East Midlands Airport. They could learn a lot from the Spanish. Because I wouldn't engage in conversation with this staff member, he humiliated me. Searching me three times paying particular attention to my groin area. Made me remove my jumper and braces and shoes. He told me to hold out my arms, I said I could not as I had to hold up my trousers so he made me put out one arm at a time.