Dusseldorf Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 107 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

"thanks to the Lost and Found Team"

(Switzerland)

Trip Verified | Vielen Dank an das Lost and Found Team. Toll wie Ihr Euch um uns gekümmert habt. Wir hatten unseren Kinderbuggy zu Hause vergessen und durften einen verweisten Buggy vom Lost and Found „ausleihen“! Dank Euch hatten wir drei Tage Spass an der Boot Messe! - Many thanks to the Lost and Found Team. Great how you took care of us. We had forgotten our buggy at home and were allowed to borrow a failed buggy from Lost and Found! Thanks to you we had three days of fun at the Boot fair!
Experience At AirportArrival Only
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"you don't have to walk too far"

(Germany)

Not Verified | Düsseldorf Airport has always been my favourit Airport in Germany. It is very compact so you don't have to walk too far and it's very clean. The whole interior is very fresh and modern. The staff could be more educated but have to service a lot of customers so they can be easily stressed. Employing more staff could solve this problem easily.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"have improved a lot"

(Germany)

Not Verified | I really like Dusseldorf airport and use it quite often. Sure there are times, where the queue length is unacceptable but in my opinion they have improved a lot. Otherwise nice airport, not too big but also not too small with quite a few long-haul destinations. Everything else I either liked or I have not tested out so far.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Extremely negative attitude"

(United Kingdom)

Unverified | Understaffed and staff have terrible attitudes. We were taken to the passport gates instead of the transit area although we were transit passengers. Staff were far from being helpful while we needed their help. Extremely negative attitude and they lost our luggage.
Experience At AirportTransit
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"treat passengers like cattle"

(France)

Unverified | Shortage of security staff is not a reason to hire blunt and ill educated people who treat passengers like cattle. This morning November 10th at around 6.00 am during the security checking I had the very unpleasant feeling to be checking in into a jail. I wanted to take a picture of the place where it happened but of course I was caught by one of the gorillas in uniform there and therefore I cannot add a picture to this review.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"they need more staff"

(Germany)

Verified Review | Usually I like Dusseldorf airport however this time the queing times really dissapointed me. The airport is clean and signs are available everywhere. Also the selection of shops and food is big. However the queuing time at the passport control was terrible, they need more staff. Otherwise I like the airport!
Experience At AirportArrival Only
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"airport is so badly organised"

(United Kingdom)

Verified Review | Terrible airport. The airport is so badly organised that there is no transit possible. Instead you have to go out, queue for security again. This way everything that you bought at departure does not go through security and you need to throw away, losing money. I guess this is a profitable way for Dusseldorf airport to make people buy at their duty free instead. Staff were not understanding at all.
Experience At AirportTransit
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"extremely long waiting times"

(Germany)

Verified Review | Security check in with extremely long waiting times. 4 out of 7 security lanes / gates were not staffed. The few staff that did work were slow on purpose in protest of not being fully staffed. I recommend to be at the airport at least 1.5 hours before the gate closes.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Awful waiting times and disorganized"

(Poland)

Verified Review | Awful waiting times and disorganized. The waiting times are so long that if you have to check-in luggage you may miss your flight even if you are one of the first people checking luggage! They do not accept luggage earlier! Plus the staff are giving wrong advice and do not care at all. I took me 2.5hrs to go through security and I missed my flight as a result. There are lots of temporary signs/lines and directions which are even more confusing.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"it now has lost a lot of its appeal"

(Germany)

Verified Review | While DUS used to be one of the better regional airports in Germany, it now has lost a lot of its appeal since Lufthansa has shifted flights to their low-cost subsidiary Eurowings/Germanwings and also added new destinations. Terminal A is just not laid out to deal with the number of flights now operating from there and feels totally cramped, with no quiet corner to be found. The same is true for the Senator (Star Alliance Gold) lounge that is always super busy. Adding to this, the airport is struggling this summer with long waiting times for security control - up to one hour is not unheard of now. Apparently, the contractor, Koester, can not provide enough personnel. This led to the airport also closing the fast-lane. The airport and airlines provide very little information. So beware! And such a shame.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no