Dubrovnik Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 30 reviews
5/10
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3/10

"Departure was the problem"

(Argentina)

Trip Verified | Upon arrival very quick migrations and fast to get the luggage. Departure was the problem, I arrived 3 hours prior to the flight as instructed from the airline, check in didn't open until 2 hours before the flight, wandering around the empty airport for an hour, not even one store open. Extremely boring. Also there is no free wifi, they will charge you after 30 minutes. After checking in I went to security screening which was quite crowded for the size of the airport, I was surprised. Once in the boarding area they had enough stores and nice seating, prior of that most of it was bad.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"it was a very good experience"

(United Kingdom)

Not Verified | Everything about this airport worked well, both on arrival and departure. It was very clean and when we arrived the luggage came off quickly and we were soon sorted. On departure we had no problems and were soon through security. We were able to enjoy a coffee whilst waiting for our flight to be called and we left on time. Overall it was a very good experience and better than we expected, having read the very negative reviews on here. We would use this airport again and recommend it for travel to Croatia or Montenegro.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"staff were friendly and helpful"

(United Kingdom)

Trip Verified | The service we received at Dubrovnik yesterday was efficient and speedy. The staff were friendly and helpful. I have never gone through this procedure so promptly. We were able to have a snack and a drink as well as look through the duty free. Boarding was quick and efficient and we took off on time. And on arrival the luggage also came off quickly. Best experience in an airport I’ve ever had.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"security check staff very rude"

(Finland)

Not Verified | The airport is nice despite of being very small. However, the security check in staff was very rude and didn’t seem really care about the customers. I saw one older woman asking for help because she didn’t find all her stuff and the staff was just saying they don’t know how to help (and didn’t really seem to care either). They were also just throwing around the baggage trays pretty harshly.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"the facilities were first class"

(United Kingdom)

Trip Verified | Our first visit to Dubrovnik/Croatia, we were very impressed with the whole airport experience. Having read previous reviews, we visited with trepidation. How wrong can you be, the airport, all staff met, and the overall exp was rated very highly. Dubrovnik airport was found to very clean, well laid out, and the facilities were first class in all respects. The service provided, from check in, special assistance, catering etc was of high quality. Cannot find anything negative to say, look forward to visiting this airport, we certainly will if we return.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"airport is a total rip off"

(United Kingdom)

Not Verified | This airport is a total rip off. £3 for a 0.5 ltr of bottled water. Never paid anywhere near this price for water in an airport anywhere. Exploitation to the extreme.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
4/10

"Very poor service"

(Ireland)

Trip Verified | I am coming to Dubrovnik for the past 15 years at least four times per season. It is great to see the airport expand as it is. However, there is a serious serious problem with check in and passport control in the new terminal. It took us a full hour or more to get through this morning and this also happened last october! The peak season has not started yet so what will it be like getting through when we return in June and July? Unless this situation is resolved quickly they will loose many tourists as this delay is just not acceptable in a modern airport. Very poor service I have to say and deeply frustrating for passengers. Improve it quickly or this beautiful area will suffer.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"Very rude in general"

(United Kingdom)

Not Verified | Super rude airport staff and even ruder call centre staff. When I called to ask if the flight was on time the lady said she didn't understand the question. This was very degrading, patronizing and petty. Very rude in general, even check in staff were mostly rude. You would definitely expect better thinking they make so much profit out of tourists. I go through this airport at least 10 times a year as I use it visit my parents who live in the region.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"chaos took over"

(United Kingdom)

Unverified | Very efficient arrival procedure at Dubrovnik Airport. Within 20 minutes of arriving we were on our way to the hotel. For departure, very efficient check in and security on the way out then chaos took over. There had been quite a few delays so the departure hall was busy with queues for the gates mixing in with other gates causing confusion. There had been an announcement made that delayed passengers were to proceed to a desk and get vouchers for a snack and drinks. The problem being there was only one place open with only one member of staff actually doing anything. The queue stretched about half way along the hall. People who were waiting to buy water could either queue and miss their flight or go thirsty. There are a couple of other cafes but these were closed and appear to have been closed for quite a while.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"a pretty decent experience"

(United Kingdom)

Verified Review | Arriving at Dubrovnik was a pretty decent experience. Taken quickly from the aircraft to an awaiting air conditioned bus, then quickly to the terminal. A pretty short walk then took us to passport control which was very well staffed and passing through was a breeze. Another short walk brought us to baggage reclaim. It took a little longer than you might have expected for the baggage to begin to emerge but it was by no means an unacceptable amount of time, there were however a shortage of trolleys to avail of at the end of the baggage hall where our conveyor was. Just one short walk later and we were at the exit and ready for our onward journey. So all in all arrival was a pretty good one, what you would hope for in a journey. Departing on the return trip however was a little different. We arrived in good time to the back of a huge queue that turned out to be a confused and muddle amalgamation of 2 flights and a 3rd that had been listed by mistake. So the line was very long, having to curve round at the back of the check in hall to avoid reaching out the door. There were no staff on hand to try to improve the situation except for one woman who walked the length of the queue once in the long time we were there, but who had stopped interacting with passengers by the time she got near the back where we were. The lines then moved very slowly as the conveyor behind the check in for taking bags away kept breaking down. So much so we were by this stage in real danger of missing our flight. Luckily this is where the staff in security really helped out. They checked for people on our flight and pulled us straight to the front of the queue to get us through in time. Once we got through we made a bee line to the gate bypassing all the shops etc. We arrived at the gate with about 5 mins to spare. Each gate is of the type that holds passengers in an enclosure prior to boarding, so we couldn’t really grab a bottle of water or anything as it was too much hassle to run over to the shops as you have to leave your passport with a staff member and trace them again to get it back on the way in again. Over all a decent airport that I think we just caught at a bad moment on the way back, Id be willing to give the benefit of the doubt however.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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