Dublin Airport

Changed planes in DUB a couple days ago. Upon landing it was very interesting to see grazing sheep cows and old farm cottages just beyond the airport perimeter fence instead of ugly industrial parks. T2 looks elegant clean and modern very impressive. Arrived from the US but had to clear immigration and "enter" Ireland in order to obtain connecting boarding pass to Dubai which was strange. All the airport staff were polite and courteous (including the local traveling public). The sole exception were the Polish women staffing the Emirates airline check-in counters who were extremely unfriendly and rude. Prices for food at the terminal were extremely high - comparable to Japan - so I did not buy anything. I wonder if main-street prices in Ireland are also this high? All in all transiting through T2 gives a very favourable impression of Ireland to the visitor and inspires one to pay a visit to this country.

Long queue at security but adjacent fast track security queue empty asked if I could use it but incompetent staff member declined the request. This staff manner is symptomatic of the decline in the country. Surely a can do attitude is better than a condescending negative attitude.

I live in Northern Ireland but prefer this airport over either of the ones in Belfast. I have never had any major difficulties coming in or out of Dublin. I agree with many that the queues are notoriously long but I accept that that comes with a busy airport and simply allow myself plenty of time! The upstairs airside food court is great if rather expensive and is a good place to escape the noise and crowds of other parts of the terminal and relax before your flight.

35 minute queue at security meant I almost missed my flight on Monday evening 25 June. We saw only one member of staff and asked about being moved forward but were told the queue was moving well. Only 5 of 16 channels open. The x-ray operator had to leave his post to check a man's bag there should be separate staff to do that to ensure everyone in the queue doesn't get held up. They should spend the money and get it sorted or lose custom. It was lucky that I was physically able to run 5 minutes through the terminal to the gate. All in all a dreadful experience.

As a regular user of Dublin airport (T1 and T2) I never had any major complaints until yesterday (June 18th). A young security staff member was barking at people to push their articles along the security belt despite the fact the belt was moving backwards! Rudely told me to remove my shoes (nobody else had to) when I informed her that my shoes don't usually cause security issues she shouted that they were randomly checking shoes. I dread to think what impression the surly attitude of T2 security gives visitors to Ireland. Otherwise airport works reasonably well.

Terminal 1 has become a dirty and unfriendly place to leave from our arrive into since the opening of terminal 2. The toilets leave much to be desired. Some security staff have no professional standards of customer care and seem to go out of their way to highlight a most unfriendly demeanour. The restaurants serve bad food at high prices. The DAA needs to get its act together by insisting its core staff deliver a better service to its customers.

Flew Dublin to Amsterdam on the first flight of the day (6am). The infrastructure in place in T2 is quite good but early in the morning it all took some time to some to life. As per the standard model for airport check-in the time was given as at least 3 hours before the flight time. This is all very well but the airport didn't really open until 1.5 hrs before. Once through security which was quite slow given the small number of people at that time we were through to an airside that wasn't offering much as nowhere was open yet except for one 'OK' cafe. For an airport of it's size it seemed odd to close down so completely and offer so little to travellers which had to be there at awkward times.

First time to transfer at DUB on 4 May second time on return 11 May JFK-DUB-NAP with Aer Lingus. Aer Lingus is now my choice transatlantic airline whenever possible. T2 breezy transfers courteous immigration clean and convenient with enough eateries and shops to keep me satisfied. Water not always running from faucets quite sparse in men's toilet. They have USA Customs pre-clearance which I did not benefit due to afternoon flight.

Terrible organisation at terminal 2 this morning 19 may with several passengers missing flights and staff completely overwhelmed by the situation. This is a reflection of management incompetence because it is due to a lack of planning and lack of proper management of resources to ensure passengers are ushered through in a professional way. This is not the first time this has happened indicating that management do not learn from their mistakes. There are many occasions where terminal 2 is a pleasure so it can be done. Respect for passengers should be higher up on the agenda. In situations such as this morning staff are rude while others treat passengers with contempt. A more competent management planning today would help to make flying a more bearable experience.

I recently went through the new terminal two. Security was chaotic. Staff were inefficient and the layout was terrible. For example the rollers for putting your bags on to go into security are only sufficient for a couple of people's bags meaning that everybody does they preparations (taking out laptops etc) right in front of the machine. With decent staff and a longer conveyor waiting times could be slashed. Incredible to think that this can happen in a new terminal. Apart from this the experience was ok. It does however give the impression that they built a shopping centre and tagged on the airport as an afterthought.