Dublin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 328 reviews
4/10
No Skytrax Rating
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5/10

Dublin Airport customer review

(United States)

This is one of the dirtiest airports I have ever been in. A bit shocking since Ireland is generally very tidy. Someone needs to be hired to clean the restrooms and the food court area. There is supposed to be free wifi but it almost never worked. On the plus side the bus to the city center is good (and does have free wifi!) and there is a left luggage counter that is handy for long stopovers. Customs was also the speediest of any airport I have ever been in.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Dublin Airport customer review

(Ireland)

Great airport never any delays in my experience. wide range of shops and restaurants. Staff friendly and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Dublin Airport customer review

(Ireland)

As soon as the sun is a bit out T2 becomes like a solarium very stuffy and hot. Seats at the gate are dreadful. If you are lucky you are out quite fast on arrival and that is they only good point about Dublin airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Dublin Airport customer review

(United Kingdom)

I used terminal 2. It is a nice clean terminal and not too big. The check-in area is clear and efficient. The US immigration pre-clearance for US bound flights is a great service and means that you land in the US as a domestic flight - which is especially good if you have a connecting flight. I would try use DUB for this service alone. It is a pity that more airports don't offer a similar service. Be aware that there is no shopping and only very limited catering after US immigration so it is worth shopping and eating before the pre-clearance area if you need to. Luggage came out nice & quickly. Regional access to Dublin airport is good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Dublin Airport customer review

(United Kingdom)

Flew into the new terminal 2 well we landed over at terminal one and then had a but tour of the whole of the airfield! It took us an absolute age just to get inside the terminal then you had quite a walk to get to passport control and baggage reclaim. Bit confusing on finding the pick up area too. Going back had its problems the terminal was like an oven and stared to feel unwell because of the stifling heat. Lack of staff at Aer lingus check in meant we had to queue for soem time but mercifully breezed through security. Another long walk to the gate along with the high temperatures not an enjoyable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Dublin Airport customer review

(United Kingdom)

Flew in and out of terminal one check in easy security quite lengthy facilities airside much better than some previous correspondents have indicated. Walk to Ryanair gates quite lengthy not much seating at gate but generally a satisfactory experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Dublin Airport customer review

(United Kingdom)

Passed through terminal two on the way to the US on Thursday 6th March. It was a real pleasure - no check in queue yet the flight was full and no security queue despite the morning being the busiest time. US pre clearance is amazing and makes arrival in the US so much easier - wish Northern Ireland had it for the Newark flight from Belfast.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Dublin Airport customer review

(United Kingdom)

Terminal one is terrible - 30 minutes to get through security not at all clean only two eateries and one of those is a Burger King. It's hard to believe its part of the same airport as terminal 2.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dublin Airport customer review

(Ireland)

I fly to and from Dublin airport at least 3x a month. Coming back into DUB T2 usually ok but only if plane does not stop at T1 gate. Leaving from T2 less pleasant usually. Queuing even through fast lane slow. In summer T2 is like an oven.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dublin Airport customer review

(France)

Literally the best airport I've ever had the pleasure of visiting. The service at the food hall was incredibly Huge inconsistency in services. Aer Lingus check in terminals in particular. 1 machine could not read a passport next could. Bag drop off consists of huge queues at peak times. Half the desks are empty and they prefer to have staff herding passengers around instead of checking them in. No other airport in the world finds it a normal process to have people working full time to pull people from the main queue for the closing flight queue as they know they will miss the flights. In T1 I used to just wait at the closing flight queue instead of waiting for nothing at the normal check in. Then generally if you are on a short haul you may have to walk to gates in T1 anyway. Once had our aircraft brought back to the ramp as they had departed minus 10 passengers due to delays in T2. Security has improved in timings in T2 and found that more organised now but watch out for Aer Lingus sharks monitoring the queue for oversized cabin baggage to send you downstairs again. Airside services are nice and if departing T2 terminal its a pleasant experience just painful to get there. Of course pre clearance for US flights is a great plus. For arrivals prepare to walk and if you arrive in business hours car hire consists of a mini bus to main yards 15 min away. So factor this in unless you go gold with the hire company. Also with car hire Dublin has extra charges for pick up (no clue why as pick up is away from airport) and excess is generally 3000eur.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no