Dublin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 213 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Dublin Airport customer review

(Norway)

Dublin low-price terminal (Ryanair etc.) really has improved. Still a long walk to/from customs/immigration but - on departure - once you have got clear of the crowded shopping bazaar things really improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dublin Airport customer review

(United States)

The international arrivals area is somewhat spread out eg. a walk down a narrow hall to passport control than again to customs etc. There were no lines or delays. The arrivals level of the terminal is dark but signage is clear and my bag came reasonably quickly. There are good bus connections to and from the airport although you want to know which one you want beforehand. All in all clean and functional but nothing outstanding.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dublin Airport customer review

I fly to/from Dublin Airport regularly and find it to be a pretty good airport albeit one that is undergoing needed improvements. There is plenty of space and security is generally pretty fast and efficient. My main bugbear is the length of time it takes to get to pier D especially the far reaching gates.
no
4/10

Dublin Airport customer review

Dublin Airport is improving. Next year Terminal 2 will open. I left Dublin for Amsterdam and Aer Lingus still operates some flights from the future low cost pier D. That was a long walk indeed but the area is pleasant with abundant seating and facilities. There are no airbridges there boarding is via the tarmac. I assume that when Terminal 2 opens pier D will be given over to Ryanair and other low cost flights entirely and the walking distances for scheduled flights will become shorter again.
no
1/10

Dublin Airport customer review

DUB continues to be a traveler's nightmare. Departing from D pier is a particularly horrible experience because of the very long walk. We made the mistake of eating Burger King at the new Terminal 1 Extension – it was so slow we gave up after 15 minutes although at no time were more than 3 people in front of us! The extension itself is very nice although the whole airport smells of one big toilet - I think it is the 'cleaning product' that is used/sprayed in the toilets. Please DAA do something about this (and the other 100 or so problems with your airport).
no
2/10

Dublin Airport customer review

A nightmare checking in at peak periods and as others have stated an outrageous walk to pier D. Security on the way in is usually quick (as is passport control coming back). Now benefits from a new large duty free shop on the way to Piers A/D. Unfortunately you have to negotiate the "alleyway" after clearing security to get there and the price of goods is a laugh. Parking is the most expensive I've seen at any airport (and I've been to a few). All in all main terminal is a tired old building too small for it's purpose. Pier D is acceptable (assuming your flight doesn't depart from the portacabins below it) albeit too far for young/elderly/infirm passengers to walk. The new terminal can't come soon enough.
no
1/10

Dublin Airport customer review

Terrible airport to make connections! We were herded like cattle into long hot hallways to go through EU customs. We watched our departure time for the connection come and go and there was no one we could talk to!! Fortunately Air Lingus held the flight for us - but we had no way to know that at the time. The airport is set up to require very long walks (or runs) to make connections with wheel chairs being the only way to get assistance. Terrible design.
no
3/10

Dublin Airport customer review

I fly from Dublin about twice a year and find it so annoying Its not so bad during winter and off peak seasons but during the summer its terrible. You walk in the main entrance and it is packed. Security is quick and no hassle to get through. Duty free isn't really duty free considering that its dearer than shop outside the airport. It depends on what pier you go to. different piers have better quality I remember walking for about 15 mins down a huge never ending corridor of prefabs to get to my Ryanair flight and when I got there it only had 1 shop which sold over priced beverages. On the positive side of Dublin Airport its easy to find where you are going and staff are friendly.
no
3/10

Dublin Airport customer review

Recently had a pleasant transfer on the way from Aberdeen to Bournemouth with Ryanair. The airport was quite efficient with reasonably friendly staff. All quite busy. On previous visits the bus transfer was edging on pricey ( for what it is - a cold steamed up double decker) and subject to alot of traffic delays. Although Ryanair flights mainly pass through Area's A and D these areas are not as nice as where BA and other airliners depart. Gate B I think has a drinking fountain OK seating and excellent views of the taxiways and runway if staring out the window is what floats your boat. The airport seems to lack much in occasion I would certainly rather fly from LHR to further away destinations. On a well commented side-note do not leave a tight connection in DUB. I got my aging parents to connect on way to Glasgow from Palma and they had to run the marathon from Gate D back out of the airport and back to check-in which was shocking and they missed their flight by 1 minute. It is common for connecting passengers and my parents recieved no help had to run with no shoes and then stay in an awful hotel outside the airport. They will never use it again so if connecting beware but generally a fine airport.
no
2/10

Dublin Airport customer review

It all depends on where you are going but it does not really matter because it is all bad. The airport is very badly connected which is a huge failing and is totally unacceptable. No direct metro or train and so is very inconvenient. Reasonable sort of distance from the city so that is ok. Parking is hideously expensive and so are taxis so that is not good. As you have no other choice of airport you screwed so buckle up and get on with it.. The place is a building site at the moment with new terminals springing up on top of old ones. Check in Hall is old and tired but works except at peak times when it is bedlam. Security is actually good pleasant and efficient - so top marks on that score. The airside is chaos - the "mall" just inside security is diminutive narrow and very lacklustre frankly bad. there are too many useless over priced retail outlets and not enough food options. If you travel from pier B it is close but the arrangements they have for US flights are cattle like. Do not go down until you absolutely have to. Pier C is fine though with insufficient seating. Pier A is quite distant and really dreadful in terms of facilities of any sort. Pier D is somewhere in France and is disappointing when you get there after such a long walk. Arrivals off the plane. Bad at the outset because except from Pier B you have miles to walk and in Pier D's case a couple of counties. Customs are efficient and the baggage hall is shocking in the extreme and the best part is that you can stroll out quickly but then you no way of getting into Dublin.
no