Dublin Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 209 reviews
5/10
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1/10

Dublin Airport customer review

DUB continues to be a traveler's nightmare. Departing from D pier is a particularly horrible experience because of the very long walk. We made the mistake of eating Burger King at the new Terminal 1 Extension – it was so slow we gave up after 15 minutes although at no time were more than 3 people in front of us! The extension itself is very nice although the whole airport smells of one big toilet - I think it is the 'cleaning product' that is used/sprayed in the toilets. Please DAA do something about this (and the other 100 or so problems with your airport).
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2/10

Dublin Airport customer review

A nightmare checking in at peak periods and as others have stated an outrageous walk to pier D. Security on the way in is usually quick (as is passport control coming back). Now benefits from a new large duty free shop on the way to Piers A/D. Unfortunately you have to negotiate the "alleyway" after clearing security to get there and the price of goods is a laugh. Parking is the most expensive I've seen at any airport (and I've been to a few). All in all main terminal is a tired old building too small for it's purpose. Pier D is acceptable (assuming your flight doesn't depart from the portacabins below it) albeit too far for young/elderly/infirm passengers to walk. The new terminal can't come soon enough.
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1/10

Dublin Airport customer review

Terrible airport to make connections! We were herded like cattle into long hot hallways to go through EU customs. We watched our departure time for the connection come and go and there was no one we could talk to!! Fortunately Air Lingus held the flight for us - but we had no way to know that at the time. The airport is set up to require very long walks (or runs) to make connections with wheel chairs being the only way to get assistance. Terrible design.
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3/10

Dublin Airport customer review

I fly from Dublin about twice a year and find it so annoying Its not so bad during winter and off peak seasons but during the summer its terrible. You walk in the main entrance and it is packed. Security is quick and no hassle to get through. Duty free isn't really duty free considering that its dearer than shop outside the airport. It depends on what pier you go to. different piers have better quality I remember walking for about 15 mins down a huge never ending corridor of prefabs to get to my Ryanair flight and when I got there it only had 1 shop which sold over priced beverages. On the positive side of Dublin Airport its easy to find where you are going and staff are friendly.
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3/10

Dublin Airport customer review

Recently had a pleasant transfer on the way from Aberdeen to Bournemouth with Ryanair. The airport was quite efficient with reasonably friendly staff. All quite busy. On previous visits the bus transfer was edging on pricey ( for what it is - a cold steamed up double decker) and subject to alot of traffic delays. Although Ryanair flights mainly pass through Area's A and D these areas are not as nice as where BA and other airliners depart. Gate B I think has a drinking fountain OK seating and excellent views of the taxiways and runway if staring out the window is what floats your boat. The airport seems to lack much in occasion I would certainly rather fly from LHR to further away destinations. On a well commented side-note do not leave a tight connection in DUB. I got my aging parents to connect on way to Glasgow from Palma and they had to run the marathon from Gate D back out of the airport and back to check-in which was shocking and they missed their flight by 1 minute. It is common for connecting passengers and my parents recieved no help had to run with no shoes and then stay in an awful hotel outside the airport. They will never use it again so if connecting beware but generally a fine airport.
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2/10

Dublin Airport customer review

It all depends on where you are going but it does not really matter because it is all bad. The airport is very badly connected which is a huge failing and is totally unacceptable. No direct metro or train and so is very inconvenient. Reasonable sort of distance from the city so that is ok. Parking is hideously expensive and so are taxis so that is not good. As you have no other choice of airport you screwed so buckle up and get on with it.. The place is a building site at the moment with new terminals springing up on top of old ones. Check in Hall is old and tired but works except at peak times when it is bedlam. Security is actually good pleasant and efficient - so top marks on that score. The airside is chaos - the "mall" just inside security is diminutive narrow and very lacklustre frankly bad. there are too many useless over priced retail outlets and not enough food options. If you travel from pier B it is close but the arrangements they have for US flights are cattle like. Do not go down until you absolutely have to. Pier C is fine though with insufficient seating. Pier A is quite distant and really dreadful in terms of facilities of any sort. Pier D is somewhere in France and is disappointing when you get there after such a long walk. Arrivals off the plane. Bad at the outset because except from Pier B you have miles to walk and in Pier D's case a couple of counties. Customs are efficient and the baggage hall is shocking in the extreme and the best part is that you can stroll out quickly but then you no way of getting into Dublin.
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3/10

Dublin Airport customer review

At first I felt like I had stepped back into the '50s upon entering the Customs and Immigration area at Dublin Airport. However any negative first impressions were erased by the speed with which I was able to get from the aircraft to the arrival area just in time to catch an Airlink bus into central Dublin. Boarding and disembarking from flights required walking across the tarmac so be prepared for this if it's raining in Dublin - a common occurence.
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3/10

Dublin Airport customer review

Checked in online so no problems there. Lots of building work being done but security process was reasonably swift and painless. Plenty of retail outlets flightside but no sign of a newsagent. Very long walk to departure gates but overall not a bad experience.
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3/10

Dublin Airport customer review

Dublin has come on in the last number of years with infrastructure changes (construction of T2) security improvements and the choice of bars and shops. However many number of things are still lacking. The main check-in area is an absolute mess with people trying to navigate from one side to the other. Quality of foods in some of the 'restaurants' and ridiculous pricing of same are a disgrace. I think the DAA officials should take a trip to airports like Singapore-Changi to see for themselves the range of passenger comforts and most especially space. Space is what is needed.
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