Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 525 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
2/10

Dubai Airport customer review

(Belgium)

I agree the terminal 3 is uninspiring overcrowded and not easy to transit since the design puts everything in a line and not in a square shape - so going from one side to the other is a painful journey. There is no good restaurants at all and facilities not the best. Staff is rude and many of them seem not to know where do they work. The duty free is more expensive than Dubai itself. It's going to be 2 years old and it looks already overused. And the design - what to say about a building made with no taste and cheap materials.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(Belgium)

Used T1 flying LH from DXB to MUC. Airport was very quiet around 6AM on Friday check-in and security with no lines. Terminal showing its age already. Enough shops and food courts. Main problem is the very long walks to the gates (terminal is a long array no hub-and-spokes) and the hundreds of people spending the night sleeping in the hallways. Not a terminal where one wants to spend a long lay-over.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(United Kingdom)

What a terrible airport Shops in abundance but the emirates terminal was so packed both times I have passed through it has been deeply unpleasant. Food and drink wise it's horrendous mass queuing at small outlets with few staff. I waited 20 mins for just an ice tea. The seating facilities are little more than pathetic people sat everywhere on railings all over the floor at a major airport . From travelling from Bangkok airport which is very smart with good facilities to Dubai you wouldn't believe the investment that has been put into the Dubai airport. Even transit from the plane took mirrored a journey travelling down the m6 slow moving traffic for about 30mins after a long flight is extremely poor. The airport very much mirrors Emirates very big and flash on the outside but in reality it's vastly disappointing lacking any class real investment and far too over crowded.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(New Zealand)

They need to increase the number of toilets showers seating. It is unbelievable that a major transit airport like Dubai does not have enough toilets and showers - there are actually long lines flowing out into the terminal seating areas and duty free shops. The seating is poor - its a transit airport with people coming from all over the world connecting to flights to the other side of the world and there are not enough seats. The food selection is quite poor and nothing great. The internet facilities are beyond a joke. There's a long long walk to get to a tiny booth with old computers to use the internet. The pay phones are just silly as well. The cleaning people are always helping people use the phones as the dialing system in just crazy. The staff at immigration are really just plain rude. Not a single smile or hello and quite serious looking faces and grins. Dubai International have got a long way to go to begin coming close to Singapore's Changi Airport
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(Denmark)

What a shambles! Long bus trips around the airport long long queues at the very lax security inadequate and very misleading signage Lounges in Terminal 3 more akin to a railway station in rush-hour. Overpriced shops blocking passenger flow through the airport and possibly a fire hazard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

Transited this airport twice this month and they have improved the lines for security. The fact that I did not bother to remove the liquids from by carry on or take of my belt and no- one even glanced at either the scanner or the body x-ray makes the security screening a bit of a joke. Like all other comments I dislike the T3 Business lounge. It is open to all the noise from the main concourse because of the open plan design grossly overcrowded especially in the morning and the shower and toilet facilities are a joke.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

I used to think T1 was a mess (and it was) until now a year into operation T3 is actually worse. The other posts say it all - shopping toilets noise crowding - just generally a very poor experience for passengers who have to use the place - and a bad advertisement for Emirates. The only good thing is that they seem to be bussing fewer flights from remote stands than a year ago but a 2-hour connection is as tight as you'd want to get. I prefer the Emirates Business Lounge in T1 to that awful place in T3. Also Emirates have a bad habit of going from Gate Open to Boarding and onto Final Call - all in the space of 10 minutes some 40 or 50 minutes before scheduled flight departure time - and having passengers all dashing across this very large terminal only to have to wait 20 minutes before they can actually board. I'm sure the architect's sketches of T3 look fantastic - sadly the reality is less so.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(United Kingdom)

T3 is shocking - it's a cattle market and is getting worse. Emirates need to get a grip on this quickly. It is the noisiest airport I have recently encountered passenger announcements boom out about 50 times per hour there are no dedicated quiet areas which trust me is a major issue in this hub airport where long stop-overs are common. It is also common to see 30 men queuing to use the toilet facilities if it is this bad for men I dread to think what the Ladies are experiencing. There are no-where near enough seats and I did not see any facilities allocated for families with young children such as a play area. this was not an issue for me but I did see many frustrated parents and tired fidgety children. Emirates will quickly find that people will by-pass using their airline once the reputation of T3 spreads.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(United Kingdom)

Terminal 1 excellent nice staff shops good toilets and excellent food and drinks. Terminal 3 looks state of the art but is utterly terrible. Dreadful toilets dire food and drink unless MacD's is your thing. The staff were excellent though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dubai Airport customer review

(United Kingdom)

GLA-DXB T3. Overnighted in Dubai under Emirates STPC arrangements. While the queuing times for crossing the border were pretty good the staff were unfriendly. Facilities are quite limited - not even any free Internet terminals like Singapore. Toilet facilities especially atrocious both in terms of location and capacity - with a large number of people needing to queue. Return in transit to GLA from MEL. The transit times at 5-30am were OK (ten minutes for security no passport check required) but it was not helped by Emirates policy of parking aircraft miles (literally) away from the terminal and then bussing us. The concourse (T3-concourse 2) is already too small and another concourse (T3-concourse 3) is being built to its the south-east. Ultimately T3 is like Dubai itself - glitzy but ultimately superficial.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no