Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 564 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
7/10

Dubai Airport customer review

(Bangladesh)

Over crowded queuing in transit security check. On the other hand once through security - good duty free area. If you have emirates silver/gold card it makes the stay even better with access to the business class lounge! Overall airport and toilets are pretty clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Dubai Airport customer review

(Singapore)

I like the service on Emirates flights to and from Asia to UK however every time I dread the transfer at Dubai. Sometimes the walk to the nearest transfer security check feels like a mile. Queues for security are far too long for transfer passengers there is no fast track for first or business passengers - pay a fortune for a first class ticket take part in a scrummage as part of the experience. The signage within the airport is not too good and yes it is always a busy airport. First class lounge is very good though plenty of space free spa facilities good food. Duty free is expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(United Kingdom)

When transiting at DXB if you're unlucky enough to arrive at one of the busy times (early morning in particular) you'll face a significant wait for security checks. This problem pales into insignificance though when compared with the biggest issue: the utter inadequacy of the bathrooms in the concourse area. I've seen lines of 15-20 men waiting outside the bathroom with another 10 inside. If on a short layover at DXB go straight to the gate and there is likely to be a much quieter bathroom there. Of course this is no help to people on 4hr+ layovers who have to wait until the gate opens. Fix this one issue and it would be a decent layover option rather than one I dread.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(Hong Kong)

Huge departure hall with bag drops crammed into corners. No one at e-check in to help. Waited ages to bag drop one man vaguely calling the latest flight people forward - people arriving far too early for flights! Security is painfully slow Emirates staff have no sense of urgency. Upstairs in shopping area - busy crammed. Gates small nothing special. Signs confusing. Really very disappointed. I would put on a level with Heathrow rather than HKG or even BKK airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(United Kingdom)

Arrived on Emirates A380 for two hour transit in early hours of the morning. Long walk from gate to security then a long and disorganised queue for screening. Once through security there were thousands of people milling around in the narrow overcrowded shopping area. So many people that it was difficult to walk without stopping and starting to avoid people. Not enough seats and far far too few restrooms. The restrooms which do exist are too small. I don't think I have ever seen a long queue to enter male restrooms at any other airport. Lack of space seems to be a recurrent feature which is surprising given that it is very new and supposed to be the second largest building in the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dubai Airport customer review

(United Kingdom)

Arrived at 00.30 by A380 and was astonished to see overcrowding at transit security with queues backing right up against two sets of elevator doors (obviously people arriving upstairs by lift rather than escalator could hardly get out into the security area). After about ten minutes another security gate was opened and the previous chaos began to settle down. Then checked out prices at the duty free shop I had UK high street prices incl. VAT with me for comparison of five different cameras (five different brands). All were cheaper at retail stores in the UK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Dubai Airport customer review

(Germany)

Airport is very confusing and staff not helpful or friendly. Was stuck at the airport for a good 9 hours due to a transfer from Dubai to Munich. Experience was not good at all. Was not very impressed. Certainly will not stay longer than I have to again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(New Zealand)

At a busy time of year it is surprising that they are doing lots of upgrading work. The showers are now closed. Large areas of seating and restaurants are boarded up. It is also a shame there are no areas to sit and relax. I was lucky that my stopover was only 2.5 hours - it would be awful if it was any longer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dubai Airport customer review

(South Africa)

Istanbul to Dubai. Took me around 2-3 hours to check out to spend a few hours in the hotel before my flight to Durban. I found the staff extremely rude and arrogant. Had to queue in long lines for hours - eye scan/bank/customs. The staff on the ground had no idea where I should go. I spent around 30 mins in a line and when I got to the end of the line the lady behind the counter shouted "go there" i.e. next line and she closed her counter. Had to join the next line at the back. Would avoid this airport even if it cost me more to fly with another airline.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Dubai Airport customer review

(Netherlands)

DXB terminal 3 is very busy around the standard transfer times (midnight-3am eastwards 5-8am westwards). Facilities are good but not enough. Shops very busy. Hard to find a free seat in the business class lounge. And amazingly although the toilets and showers look very luxurious at first sight they are not properly cleaned and very busy at peak times. (Never saw a waiting line at the men's before). Suggestion: Terminal 1 is more quiet and relaxed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no