Dubai Airport

✅ Trip Verified | The airport staff were ridiculously rude and unfriendly, especially the immigration and security section. Where are the smile and friendliness to the travelers? I don't see any smiles from the airport staffs. The smart gates are not working well. A lot of passengers have troubles getting their passport scanned and facial recognition scanned. Those who have trouble scanning their passport have been sent to the immigration counters for manual check, but there was a lack of staffs as the airport choose to rely on the technology, resulting to another long line. The common area of the departure area is really crowded because the upper floors are all reserved for the business and first class lounges, so everyone stays in the common area and thus it's messy and dirty. I have a hard time finding seats and a lot of passengers occupy the seats with their luggage and belongings. What an absolute madness.

✅ Trip Verified | The airport is really jam packed. It doesn't look clean despite there are janitors cleaning from time to time. The seats are not comfortable, like they've been overused. The queueing extremely times is long with lots of disorganized and disobedient passengers. There some various food options but they're outrageously expensive! Wifi service is fair, not fast compared with the airports in East Asia. Had an awful experience there.

✅ Trip Verified | DXB is one of the mediocre airports. Dubai Airport has 3 terminals, which are connected to the local subway, except terminal 2 where the only way to access to airport is public buses. There is no subway that links directly to the airport. The airport is crowded, there are ample seats at the terminal; however, the seats are not comfortable. There is a shortage of check-in counters causing a long line to wait before checking in baggage. The dining experience is not as impressive as other airports like Tokyo Haneda or Hong Kong, so I did not enjoy much on dining and shopping. Terminal signage and directions are fairly clear and self-explanatory. Staffs were helpful when I had trouble finding my direction.

Not Verified | Terminal 2 of Dubai airport is truly horrible. Very small, overcrowded and lacking any comforts. No space to find a seat to sit. No place to find a table in the restaurants or coffee shops. Lounge was overfull and had to stand. Smoking room has 100 + people in a room fit for 30.

✅ Trip Verified | Connecting flight was initially delayed by two hours which actually helped as the 1.5hr layover would been close to impossible otherwise with the additional security screening. Our issues started as soon as we arrived at our departure gate. The staff were walking around checking passengers PCR test certificates, some were asking for paper copies, others were asking for electronic copies and they all seemed unaware of what the various different certificates actually looked like from the countries of the different nationalities who were all waiting. There didn’t seem to be any system of checking and it seemed like staff were just asking random people then ignoring others seated next to them. At some point one of the staff shouted something in what sounded like Arabic to the people sitting waiting and then there was a sudden rush of people all trying to start a line to queue then everyone else started reacting to the rush and we had a huge scrum of people all confused and agitated. Staff reacted the this sudden chaos by shouting that boarding wasn’t starting yet, as this was happening someone else came over the PA and started announcing boarding for first class, business class and emirates skywards passengers. We walked to the desk and the agent got very agitated and shouted at us “no, we only ask for first class and business class now” when I said the person next to him had announced boarded had started he glared at us shook his head and said “fine, you can go but you will wait a very long time and the bus is very hot, go, go through and wait” no idea why he was so annoyed but we went through as at least it got us away from the shouting and scrum of people at the desk. Totally chaotic and unlike anything I’d experienced at the normally calm and organized Dubai airport before.

✅ Trip Verified | My family and I have been regularly using Dubai airport for the past over four decades. This complain relates to the ‘golf cart’ type service being provided for senior citizens and people of determination. On many occasions I have observed that the service is offered only to passengers selected by the staff and their supervisors, but not to senior citizens and the denial is done in a very rude manner, on the pretext that the services are reserved for VIPs. The elderly are compelled to walk all the way to Immigration with their accompanying handbags and trolleys. Airport management and supervisory staff should look into this partiality of denying the buggy service to deserving senior citizens.

✅ Trip Verified | Few airport staff are extremely rude, they almost nullify the good behavior of others. Avoid this airport if you can. I needed to change Terminals, and, was politely asking one of the airport staff, a lady, as to what bus I should take. She was clearly ignoring me by turning her head right and left, and, will not talk to me. I failed to get any response from her despite multiple polite attempts. I ended up walking to another area, and, asked 2 (two) other staff members. They quite rudely pointed me back to the same area. I had no choice but to ask the same lady again, and, this time she simply pointed me to the awaiting bus. I almost felt like this lady did not see me as a human, that I deserve a response from her. I am still at a total loss why a staff of the airport would do that? What kind of hiring practice can grant such a person a customer service job?

✅ Trip Verified | Nice airport. Extremely big, nice looking. With how big the airport is it is nice because there is plenty of space for different amenities, but also traveling from one terminal to another is a bit of a pain, but still overall well done. Plenty of seating and things to buy. The main issue i have are the bathrooms could be cleaner. Overall though good airport.

✅ Trip Verified | Very, very rude staff. Specially emigration process staff behaviour was very bad. Very disappointed with this.

✅ Trip Verified | This review is for Terminal 2 departure. The only good thing I would give props to when it comes to this airport is the very minimal walking distance from the check-in counters to the boarding gates which is effortless. Other than that, I really don’t like this one. The restaurants are chaotic, not many seats to sit on to eat, the toilets are super dirty and smelly. The staff were great and tried their best to organize the passengers and for god’s sake can you please stop with the buses and build boarding bridges already?