Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 585 reviews
4/10
No Skytrax Rating
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10/10

“a wonderful experience”

(China)

Trip Verified | The airport is big, upon my arrival I passed through the electronic gate and it did not take more than a minute to complete my entry procedures into the country and it was more than wonderful. The treatment of the airport staff is wonderful, we received our bags quickly and there was no delay. Upon our departure the treatment was also professional, friendly and fast from the staff and there was no delay in stamping passports, security check or check in. We tried two restaurants to eat at the airport and the food was very tasty, travelling through Dubai Airport is a wonderful experience.
Experience At AirportArrival and Departure
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"airport police really unpleasant"

(Australia)

Trip Verified |   The airport police in Dubai are really unpleasant. When I went through security, one officer made me remove my suspenders, even though they were attached to my trousers and difficult to take off and put back on. He couldn’t have cared less. In general, locals in Dubai are not particularly friendly. In Dubai, they probably believe that quality of an airport is the infrastructure, but for me it is people who make the difference.
Experience At AirportDeparture Only
Date VisitFebruary 2025
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“The heat is unbearable”

(Netherlands)

Not Verified | No air conditioning , it’s terribly hot. Worst airport in my life. The heat is unbearable. I have never experienced something so bad. I do not recommend to do do Dubai just because of this airport.
Experience At AirportDeparture Only
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never had such a bad transit experience"

(Latvia)

Trip Verified | Me and my husband have really big travel experience, but never had such a bad transit experience as in Dubai! Both times to Bangkok and back our experience was bad! With 1,5h time between our flight to Bangkok we almost missed our flight as AirPort personal guided us to wrong terminal. Information on screens is not sufficient, we did not even find our flight in the screen when arriving. As our connection was in a different terminal you need to figure out where exactly yourself. Also we had to take train and then wait very long time for a bus, Security control - 3 times! On our flight back we had 2,5h between flight - so we made it. Would definitely look for different transit airport if possible next time! Shame on such a rich country to have such a mess in their airport
Experience At AirportTransit
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"customer care does not exist"

(Germany)

Trip Verified | This a not an airport, it's only a shopping mall. the customer care does not exist. I booked for my parents wheelchair service, due to first flight delay by Emirate airline, they should wait 8 hours in airport. My mother with serious back problem and my father stage 3 lung cancer under chemio therapy. Took two hours to have wheelchair, every time the airport employees were saying takes only 10 min. my parents walked quite long to reach the area of waiting list for hotel and wheelchair. In the way back from hotel although the Hotel employee mentioned several times that a wheelchair must be ready in front of airport, nobody took care. again my parents walked a lot and stay in waiting list. and no place to sit sown. first the wheelchair of my father was ready after 20 minutes for my mother, during this time, they tried to take seat each one 5 minutes to help each other the wheelchairs? The whatsapp is filtered, you can not make any phone call.
Experience At AirportTransit
Date VisitJanuary 2025
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Worst airport I have ever been"

(Switzerland)

Not Verified | Awful airport. 1 hour trip by bus from the aircraft to the arrival terminal. Then another hour to get through passport control. Automated passport control did not work in 80% of all passengers. Then queueing again for the manual passport control. Worst airport I have ever been.
Experience At AirportArrival Only
Date VisitDecember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"did not have a wheelchair for her"

(Denmark)

Not Verified | My mother, who just turned 76 needed a wheelchair so we booked one a long time ago, but when we arrived in Dubai after midnight and after having travelled for more than 12 hours, they did not have a wheelchair for her and just kept saying it was around the corner. She was exhausted and in pain and they kept her walking all the way through security and a little longer, before they managed to offer her a seat. They didn’t even offer her to sit down, when we waited for a car to pick her up. They just laughed when we kept telling them she needed a wheelchair and then they said that we were rude. They kept us without the possibility of getting something to drink or to go to the bathroom for two hours after getting of our plane. This is how they treat an elderly woman who is exhausted, in pain and dehydrated. They also split up families as only one can accompany a person who needs assistance. Even if they were just to walk and not going in a car. I have experienced rudeness and incompetence in other places but never both at the same time in such a degree. And it wasn’t only us. There were others, who weren’t offered a place to sit, when they really needed it.
Experience At AirportTransit
Date VisitNovember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"a very bad experience"

(United Kingdom)

Not Verified | We landed at Dubai Airport just before midnight following a 6 and a half hour flight from Frankfurt. The Immigration Hall is new, bright and glossy but the set up was confusing as there were 2 sections and it wasn't clear which one to queue in. The process was slow and laborious, and the staff on the desks didn't go out of their way to speed things up. It took us about 50 minutes to finally get through, and into the baggage reclaim area; our cases must have by then done about 20 circuits on the conveyor belt. The Metro had by then shut down for the night, so we joined the queue for the taxi. Queue is maybe a misrepresentation as various people tried to push in, even though there were barriers along the queue. We eventually got to the front, and it was a complete shambles, with drivers touting for business, and people shouting. The whole arrival process, and effectively in the middle of the night was a very bad experience, and created a very poor impression of what is supposed to be one of the world's leading airport.
Experience At AirportArrival Only
Date VisitNovember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff are aggressive and dismissive"

(South Africa)

Not Verified | Unbelievably rude and lazy staff! They shout, don't greet, treat you like and object, and suddenly stop working. If you're a woman, it's even worse. No concept of customer service or that they're working mostly with adults. Don't clap your hands at me and tell me to move my ass through the line. If you think it's acceptable to gesture and grunt at passengers, don't be cocky when you're treated that way in return. Ground staff are aggressive and dismissive. Connections for some flights are 20-minute shuttles away, with no consideration of disembarking time, security, or boarding times - they just say "hurry up". As for prices: "this is Dubai" and looking down your nose at people is not a reason to hike prices. I will actively be avoiding Emirates and connecting through Dubai after 20 years of traveling. Based on the airport alone, I can only imagine how much worse the country must be!
Experience At AirportTransit
Date VisitNovember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no regard for their visitors to Dubai"

(Singapore)

Not Verified | My wife and I were returning from Bologna to Singapore. As we were traveling through Emirates , we had to transit in Dubai. We got down from the plane and were herded into a bus. As we alighted from the bus, we walked to the Flight Connections marked in Red. We were then led to the security check and we chose to go to the extreme left lane . At the conveyor belt, the security officers started shouting at the passengers to remove the watches, belts and anything that was metal. That is fair enough as I understand that it is to not slow down the metal detector screening. I complied with their instructions. At the Conveyor belt, there was security officer who told us to put all our belongings into the tray and then put it into the conveyor belt. My cabin luggage was too large to fit into the tray and I had put in on the conveyor belt. This is similar to what we do in all airports including Singapore Changi. Then this security officer started shouting at me. My wife was treated even worse, she went into the metal detector and then was told to return and put her shoes into the conveyor belt. Only that there was no tray for her to put it in. So she asked the same security officer if there was a tray available . The security officer shouted at her and said "JUST PUT IT IN A TRAY" My wife had no choice but to put it in the same tray as my cabin bag which was already jutting out from the tray. Very unhygienic but we had to comply. My wife and I were furious with this security officer and we approached another security officer wearing a jacket . He was standing past the metal detector. He told us that he registered our complaint and speak to the officer involved. When I returned to Singapore on the 16/09/24, I decided to write to Dubai Airport Customer Service to give a feedback on this incident. However, I was met with an even worse encounter. When I wrote about this incident to the Dubai Customer Service, I had given them my name, the location, the lane, the description of the officer in question and the description of the security supervisor. They then wanted me to give my passport, my boarding pass, a picture of what I was wearing on that day and provide again the location of the incident that happened. When I asked them, they said that Dubai Airport Police required it. I told them that their demands were unwarranted and it felt as if I was being investigated instead of the officer in question. They then told me in their own words, "Without providing the required details we will assume you no longer interested in this complaint and we will be closing the case from our end." I am flabbergasted by this kind of attitude. They treat us like cattle and have no regard for their visitors to Dubai. They just don't care and you reach out to them to give a feedback, they treat you like a criminal. This would have been easily resolved if they actually saw their own CCTV, went back to the day and location of the incident. Then talk to the security supervisor whom we had talked to, then counsel the security officer not to treat the airport visitors like this. I advise any visitors coming to this seeming First World Airport to receive a Third World treatment. Just downgrade your expectations.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no