Dubai Airport

✅ Trip Verified | This a not an airport, it's only a shopping mall. the customer care does not exist. I booked for my parents wheelchair service, due to first flight delay by Emirate airline, they should wait 8 hours in airport. My mother with serious back problem and my father stage 3 lung cancer under chemio therapy. Took two hours to have wheelchair, every time the airport employees were saying takes only 10 min. my parents walked quite long to reach the area of waiting list for hotel and wheelchair. In the way back from hotel although the Hotel employee mentioned several times that a wheelchair must be ready in front of airport, nobody took care. again my parents walked a lot and stay in waiting list. and no place to sit sown. first the wheelchair of my father was ready after 20 minutes for my mother, during this time, they tried to take seat each one 5 minutes to help each other the wheelchairs? The whatsapp is filtered, you can not make any phone call.

Not Verified | Awful airport. 1 hour trip by bus from the aircraft to the arrival terminal. Then another hour to get through passport control. Automated passport control did not work in 80% of all passengers. Then queueing again for the manual passport control. Worst airport I have ever been.

Not Verified | My mother, who just turned 76 needed a wheelchair so we booked one a long time ago, but when we arrived in Dubai after midnight and after having travelled for more than 12 hours, they did not have a wheelchair for her and just kept saying it was around the corner. She was exhausted and in pain and they kept her walking all the way through security and a little longer, before they managed to offer her a seat. They didn’t even offer her to sit down, when we waited for a car to pick her up. They just laughed when we kept telling them she needed a wheelchair and then they said that we were rude. They kept us without the possibility of getting something to drink or to go to the bathroom for two hours after getting of our plane. This is how they treat an elderly woman who is exhausted, in pain and dehydrated. They also split up families as only one can accompany a person who needs assistance. Even if they were just to walk and not going in a car. I have experienced rudeness and incompetence in other places but never both at the same time in such a degree. And it wasn’t only us. There were others, who weren’t offered a place to sit, when they really needed it.

Not Verified | We landed at Dubai Airport just before midnight following a 6 and a half hour flight from Frankfurt. The Immigration Hall is new, bright and glossy but the set up was confusing as there were 2 sections and it wasn't clear which one to queue in. The process was slow and laborious, and the staff on the desks didn't go out of their way to speed things up. It took us about 50 minutes to finally get through, and into the baggage reclaim area; our cases must have by then done about 20 circuits on the conveyor belt. The Metro had by then shut down for the night, so we joined the queue for the taxi. Queue is maybe a misrepresentation as various people tried to push in, even though there were barriers along the queue. We eventually got to the front, and it was a complete shambles, with drivers touting for business, and people shouting. The whole arrival process, and effectively in the middle of the night was a very bad experience, and created a very poor impression of what is supposed to be one of the world's leading airport.

Not Verified | Unbelievably rude and lazy staff! They shout, don't greet, treat you like and object, and suddenly stop working. If you're a woman, it's even worse. No concept of customer service or that they're working mostly with adults. Don't clap your hands at me and tell me to move my ass through the line. If you think it's acceptable to gesture and grunt at passengers, don't be cocky when you're treated that way in return. Ground staff are aggressive and dismissive. Connections for some flights are 20-minute shuttles away, with no consideration of disembarking time, security, or boarding times - they just say "hurry up". As for prices: "this is Dubai" and looking down your nose at people is not a reason to hike prices. I will actively be avoiding Emirates and connecting through Dubai after 20 years of traveling. Based on the airport alone, I can only imagine how much worse the country must be!

Not Verified | My wife and I were returning from Bologna to Singapore. As we were traveling through Emirates , we had to transit in Dubai. We got down from the plane and were herded into a bus. As we alighted from the bus, we walked to the Flight Connections marked in Red. We were then led to the security check and we chose to go to the extreme left lane . At the conveyor belt, the security officers started shouting at the passengers to remove the watches, belts and anything that was metal. That is fair enough as I understand that it is to not slow down the metal detector screening. I complied with their instructions. At the Conveyor belt, there was security officer who told us to put all our belongings into the tray and then put it into the conveyor belt. My cabin luggage was too large to fit into the tray and I had put in on the conveyor belt. This is similar to what we do in all airports including Singapore Changi. Then this security officer started shouting at me. My wife was treated even worse, she went into the metal detector and then was told to return and put her shoes into the conveyor belt. Only that there was no tray for her to put it in. So she asked the same security officer if there was a tray available . The security officer shouted at her and said "JUST PUT IT IN A TRAY" My wife had no choice but to put it in the same tray as my cabin bag which was already jutting out from the tray. Very unhygienic but we had to comply. My wife and I were furious with this security officer and we approached another security officer wearing a jacket . He was standing past the metal detector. He told us that he registered our complaint and speak to the officer involved. When I returned to Singapore on the 16/09/24, I decided to write to Dubai Airport Customer Service to give a feedback on this incident. However, I was met with an even worse encounter. When I wrote about this incident to the Dubai Customer Service, I had given them my name, the location, the lane, the description of the officer in question and the description of the security supervisor. They then wanted me to give my passport, my boarding pass, a picture of what I was wearing on that day and provide again the location of the incident that happened. When I asked them, they said that Dubai Airport Police required it. I told them that their demands were unwarranted and it felt as if I was being investigated instead of the officer in question. They then told me in their own words, "Without providing the required details we will assume you no longer interested in this complaint and we will be closing the case from our end." I am flabbergasted by this kind of attitude. They treat us like cattle and have no regard for their visitors to Dubai. They just don't care and you reach out to them to give a feedback, they treat you like a criminal. This would have been easily resolved if they actually saw their own CCTV, went back to the day and location of the incident. Then talk to the security supervisor whom we had talked to, then counsel the security officer not to treat the airport visitors like this. I advise any visitors coming to this seeming First World Airport to receive a Third World treatment. Just downgrade your expectations.

Not Verified | Disappointed with Dubai airport (and with Emirates airlines in general, but this is a side issue). Killing time as a transit passenger at DXB is far from pleasant. Shops are uninviting, and the goods for sale are mostly tacky stuff such as golden Rolex watches or top brand whiskey. Generally, if you are not the type that wears heavy gold chains and huge emerald rings - you've got nothing to look for at this airport. If you think, then, that instead of shopping you could just relax with a cup of coffee and a snack, you're up for a nasty surprise - the prices are a complete rip-off. With so many shops offering drinks you might imagine that you, as the customer, would enjoy the benefit of the competition. Alas, this is not the case. Prices are astronomical at ALL coffee places. So uniform, actually, that they seem dictated from above. I know coffee and snack prices are always high at airports, I have experienced Zurich. But Dubai airport's prices are hard to believe. Finally I must add, that if you cancel a purchase at a Dubai airport shop and they say "No problem, Sir, we'll refund the purchase price to your credit card" - don't believe them. They gave me some coupon that looked like a proof of refund, but nothing has been refunded to my credit card. I guess they think "Hey, is this guy going to fly back to Dubai and sue us?", and they are right, I won't.

Not Verified | Horrible staff yelling at people. Very rude. On a long distance trip from Melbourne to Dublin with Emirates, passengers were herded through like cattle. Will pay extra in future to avoid this place.

Not Verified | Same experience as previously in regards to woefully inadequate seating for the huge number of passengers during lay over (and very anatomically uncomfortable loungers IF available, which is highly unlikely). Even more remarkable the totally minuscule amount of toilets (applies to both male and female ones) in Terminal 3 and the resulting huge queues. Hardly any cafes and poor quality cheap fast food types only, no customer care, airport taxi service passing passengers way to close for comfort in the terminal and generally the most boring, uninviting, minimally functioning airport facility with no aspiration to be anything other than basic, cold, and lacking in style, creativity, customer service or thought into making the experience an enjoyable one. Poor signage of locations of lounges for members of certain airlines Food/ beverage prices astronomical and totally unjustified. Aall in all an airport best to bypass .

Not Verified | I'm surprised by all the negative reviews as I found Dubai clean, efficient and well signed, with plenty of seating offering runway views. (I was using T3, which might explain it.) The airport seemed to operate more efficiently than I remember from a few years ago. My one gripe would be that the electronic passport gates on arrival rejected my passport because it was the first time I'd used it there, which seems to be a common occurrence. I was selected for extra security on departure, with multiple swabs, which made me nervous. But everyone was courteous. The food and drink on offer didn't look interesting, though I could have got a Pret sandwich if I'd been hungry.