Doha Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 116 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
3/10

Doha Airport customer review

(United Arab Emirates)

Not satisfied at Doha transfer desk section service is poor. They don't have enough staff at the counter desks there were 9 counters but only 3 staff members assisting the long queue of passengers. No special/fast track counter desk for transfer passengers with only an hour allowance and who have to be assisted very quickly for an immediate transfer. As a result passengers asking for a quick assistance seem like they are begging for service with transfer desk staffs and fighting with a fellow passengers at queue jump to avoid missing the flights. Please improve your service hoping to have a very fast and smooth transfer on our next flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Doha Airport customer review

(Australia)

We just transited through here on our way to Amman and found the experience much less stressful than we had expected. By the time we disembarked from our first flight our next flight was already boarding but the flight attendants assured us it would be fine. The longest part was the bus ride as we flew J class to Doha and then were flying Economy to Amman so the bus first dropped the continuing J class passengers at the Premium Terminal before going to Arrivals and finally to the Transfer terminal. Once inside I was pleasantly surprised. The security check lines were moving very quickly and in about 10 minutes we were at the gate ready to board the bus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
2/10

Doha Airport customer review

(United Kingdom)

Great airline but what a shambles at Doha it is not a pleasant experience. Flew MAN-DOH-KUL with 1.5 hrs change time outbound and 1hr 45mins return. All transfers appear to be by bus but this is very poor. The ground staff have a completely lackadaisical attitude it is 15 minutes before you can disembark then a wait on the bus while the driver chats with his mates. Elementary things like vans being parked on the bus ways delay you even further on what feels like several km from plane to terminal. We only went through security on the return journey for some reason and there were long snaking queues but the actually processing was OK. When you get to the departure hall it is not too bad with some nice outlets like Costa that take cards for small amounts for no surcharge. Not that you will get time to use them as they are calling flights for ‘immediate boarding’ 50 mins before time. None of this was in any way relaxing given the ridiculously short transfer times booked by Qatar Airlines; one party we met had been allowed 31 minutes. I think there is a ‘new airport’ under construction. Until then I would recommend that nobody accepts itineraries that have less than say three hours for transfer or avoid the place altogether.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Doha Airport customer review

(United States)

I transited at Doha Airport. I understand that the airport is in flux with new terminal about to be opened. What appears to be confusing at first turned out to be just fine. I had a 6 hour layover and took advantage of the quiet in Oryx Lounge for $39. For me it was a good value as I was able to take a shower have a snack at the buffet and a short nap. Waiting in the general transit terminal would haven crowded noisy and services would have been few. On my way home I had only 30 minutes to transit because my first flight arrived late. I managed to get though to layers of security with ease and board my flight on time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Doha Airport customer review

(Kuwait)

The airport is small. That's what you'll notice first. Duty Free Selection is excellent. Duty Free staff are very helpful too. The eating out choices are mediocre two or three fast food joint upstairs. According to me the maximum lay over time you can spend here is 2 hrs. Unless of course you have lounge access.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Doha Airport customer review

(United Kingdom)

Transited through twice in last week. Airport is of ok quality quite compact lots of seating but generally had over crowded feel which let down the experience. Lack of food outlets and ones available seemed full / lots of rubbish about. Main ground floor is mostly filled by large duty free shop. Problem with airport is buses from planes to/from terminal does give it the feel and look of a fancy bus station. Going to far side of runway from / to terminal takes ages (15 mins) on the bus and can stand on the bus waiting another 15 mins waiting for buses in front to let people board the plane before allowed off. Will wait to the New Doha Airport opens before every go through again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Doha Airport customer review

(Australia)

Doha airport is not a place to spend more than an hour in transit. Very poor facilities for longer stopovers. The bus trip from plane to terminal is not a pleasant experience as the journey can take more than 15 minutes and after a long flight the last thing you want is to "strap hang" in a bus which has very limited seating. I would not travel with Qatar again until it upgrades the Doha airport facilities. Even though I have travelled both business class (superb) and economy class (not much better than other airlines) I would not fly Qatar again unless the transit time is no more than one hour. Doha airport is dry (unless you can access the first and business class lounges) yet on the contrary the outbound duty free has a large range of liquor products at very good prices.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Doha Airport customer review

(United Kingdom)

Arrived Doha en route Shanghai to Heathrow. Damaged an already inflamed Achilles tendon on stepping up to shuttle bus. On arrival at terminal an official made me sit down whilst he fetched a wheelchair. From then on it was priority treatment. Staff could not have been more kind or friendly. Had travelled out through Doha. Found terminal clean uncrowded with easy to follow signs. Speak as you find and I found them wonderful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Doha Airport customer review

(United Kingdom)

Other than having to travel between the aircraft and the terminal by bus I have no problems with Doha but my review is based on travelling business class but I've never had any serious problems when flying economy. The new airport should be open soon so its goodbye to the free tour of the airport by bus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Doha Airport customer review

(United Kingdom)

The original terminal which I used to pass through frequently in the 1990’s seems to have disappeared to be replaced with a larger more modern building which is only a temporary terminal pending opening of the new Doha Airport. There are no airbridges so passengers are bussed to and from the terminal. Many connecting flights have short transfer times (mine was 50 minutes) which considering the time needed to travel to and from the terminal makes for a rushed and somewhat stressful transfer experience. I had been given an orange and yellow trimmed ‘short transfer’ boarding pass on check in with instructions from Qatar Airways to make this visible on arrival at Doha and to follow instructions. As it turned out no one was interested and there were no ‘short transfer’ lanes open or anyone offering assistance. Fortunately it was easy enough to identify my departure gate which was only a short walk away. The terminal itself is rather basic and functional and still too small for the number of passengers using it but easy to navigate and seems to do its job effectively enough. I was also impressed that my bags made the connection but all in all not a particularly enjoyable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no