Doha Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 116 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
6/10

Doha Airport customer review

(Nigeria)

Airport staff were very humble. The only drawback was the bus ride after exiting the aircraft until you reach the airport. It was really very tiring and hectic. A complete modern airport is much awaited where you disembark from the aircraft directly into the main airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Doha Airport customer review

(Australia)

Transiting through this airport at around midnight is horrifying. There is no where near enough seating and toilets. Having to queue outside mens toilets was a new experience for me and I felt very sorry for female passengers who had longer queues outside their toilets. Avoid Doha if you possibly can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Doha Airport customer review

(Australia)

Billions spent on the new terminal but someone seriously miscalculated the number of toilets required. Security staff rude and I have doubts about their efficiency. My hand luggage was x-rayed twice notwithstanding that I was in transit and it had been done thoroughly in Milan. Curiously my person was not searched during these checks. It is difficult to see the logic. The bus journey from the aircraft seemed never ending. I thought this was supposed to end once the new terminal had opened. I could not find any water fountains/coolers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Doha Airport customer review

(Australia)

Great network of destinations and cabin/flight crew excellent but ground staff and Doha airport simply not up to the job. Had an uncomplicated transfer through on way to Europe though lengthy bus rides standing to/from tarmac and lack of airbridge onto plane problematic for older passengers with mobility issues. Check-in in Europe for return trip went smoothly purchased some duty free goods after checking in luggage and accepted as carryon to Doha in the usual sealed plastic bag. Passed through security again into Doha airport without comment when we were bussed into the terminal for a 2 hour transit. Had difficulty accessing departure gate due to long queues. Walked around to gate lounge that appeared to also have access to correct lounge but apparently did not lengthy redirection by ground staff and instead of being 15 mins ahead of check-in for ongoing flight we were 2 minutes late gate had been closed and we were off the flight with 24 hrs to spend in Doha airport. Went to board the ongoing flight and all our duty free was confiscated as was the duty free alcohol purchases of many other passengers including transit passengers who'd purchased in Doha. Final insult was to get home nearly 48 hours after starting our trip to find our luggage had not been placed on our flight despite repeated assurances that it would be. Facilities and processes on the ground are insufficient to cope with the rapidly expanding flight schedule and staff do not have sufficient support to retain customer focus. And I would agree with other reviewers regarding minimal toilets!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Doha Airport customer review

(Thailand)

On arrival (for work) after midnight on a Monday night had to wait about 2 hours to get through immigration - this considered regular traffic. On departure 3 weeks later arrived at airport early checked in and went through to find its US$40 for access to the pay-in lounge where I could get an alcoholic drink.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Doha Airport customer review

(South Africa)

The Airport terminal is pleasant enough and Duty Free Prices were average. Main complaint is there are too few toilets far too few. Every toilet was packed to capacity. With the number of people moving through there they need to improve that. Also if people are lying under the pay phones to charge iPhones and laptops then make a proper charge station to accommodate these people. There are charge stations but as with the toilets it is designed for half the volume that the airport can handle. Would rather fly Emirates next time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Doha Airport customer review

(Italy)

Transited 2 times this month at DOH airport. Crowded but fast security checks. Nice and efficient personnel at transit desk information and gates. The negative aspect is the dirty toilets!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Doha Airport customer review

(United Kingdom)

Writing this from the Oryx lounge in Doha. Can't say much about the main terminal but as far as I could see it was packed. Oryx lounge good (costs $40 USD per person) not much food option but got good shower with towel you can borrow. Toilets and shower are cleaned every so often and were in excellent condition. Computers and WIFI internet provided free of charge even the printer is free to use! As for the food for about 18 hours I was living off Pepsi bread and butter and a mushroom soup but the staff are friendly. Oryx lounge is recommended if you got a long layover but not if your layover is under 2 hrs to 2.5 hrs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Doha Airport customer review

(United Kingdom)

Transiting to/from LHR and HKG. The airport is clearly in transition as the opening of NDIA approaches. The terminal is still massively overcrowded even at 0300 but it's quite easy to find a seat as seats are everywhere. The new colour-coded transfer card system works well and clearing security only takes a few minutes even when several wide-body aircraft arrive at the same time. Staff are friendly and helpful with no hassle at security. Toilets rarely stay clean for long – the cleaners work very hard but they simply can't cope with the huge volume of pax. Shops are still cheap compared to other airports especially for bottled water. The biggest issue is probably the bus ride to/from the aircraft – this must surely now be the world's longest aircraft-to-terminal bus ride – the distances are huge! Announcements are infrequent which must lead to many missed connections. Unlike some I quite like transiting here but the new airport is eagerly awaited.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Doha Airport customer review

(United Kingdom)

We had about an hour between flights at Doha (RGN-DOH-LHR). On arrival we spent many minutes cruising round the edge of the airport in a transfer bus eventually got to the transfer gate the fast transfer lanes were closed but no queue at all at normal-speed lanes so no problem. Arrived at departure gate as it was due to open admired once again the confusing way a flight disappears from the gates display screen list as soon as the gate is opened. Our flight was delayed so we hung around for half an hour. They don't make announcements about delays over the PA because it is a 'quiet airport' (no-one told the lady who was using the PA to tell us not to smoke). Suddenly the gate was open we moved forward but great efforts were made to persuade us to sit down again to avoid an unsightly queue but we resolutely kept standing and submitted ourselves to the first of 3 back to back ID checks. Got to the gate itself (check number two) and down an escalator to a tatty ground floor area waiting for access to the transit bus two of which were parked by the doors. The escalator continued to bring more and more people down from upstairs. Still no exit was allowed to the bus. A man struggled through the crowd with a key. It didn't fit the door lock. The escalator had been turned off by now to stop people tripping over each other at the bottom. The man tried the other door. An ironic cheer went up as the door opened. Time for our third ID check and on to the bus which then didn't leave for a few minutes even though it was obvious more the one bus would be needed. We set off on another extended tour of the airport perimeter and arrived at the foot of the aircraft's steps. Naturally only the rear door was available to us Economy class passengers so boarding was slow. All in all not a brilliant experience. Hope the new terminal opens soon and is better than the current one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no