Dhaka Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 64 reviews
4/10
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5/10

"domestic terminal remains crowded"

(Bangladesh)

Trip Verified | The domestic terminal of this airport remains crowded. It doesn't have boarding bridge and thus passengers have to take bus services to the aircraft.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"a terrible airport"

(United States)

Not Verified | Dhaka airport is a terrible airport, it could probably handle a 737 de-boarding but with 777s and 787s at the airport its just too crowded. baggage takes more than an hour to arrive, immigration takes forever, HSIA really needs to improve with Biman Bangladesh airlines expanding with 777s, A350s, 787s.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"how airports can hire such people I don’t understand"

(Bangladesh)

Trip Verified | I arrived from the UK on the 14th. First of all when I was at London Heathrow Airport the Bangladesh Biman check-in staff were not helpful and very rude, they did not listen to what I had to say. Then when I arrived at the airport in Dhaka one of the staff members controlling the immigration was holding a radio and shouting, I understand it’s a busy airport but the thing is I was holding a lot of stuff and this is not the first time I traveled to Bangladesh. I have been travelling from the UK to Bangladesh for the last 10 years so I know the procedure but the staff member with the radio was shouting at me to take my passport and Covid certificate to the police who was sitting inside the immigration booth, I have no idea why he was shouting. I asked him why he was shouting for and instead of saying sorry he was shouting again saying why am I getting excited. I am a women and he disrespected me, how airports can hire such people I don’t understand, these sort of words and loud tone are harassment and disrespectful. The queue was not organised at all so he should have organised the queue first to avoid confusion with passengers. The staff need more training in customer service and they need to use the right words when they talk. Everyone at the airport saw how the immigration was behaving and treating us. The way the immigration queue was it was very unsafe, anyone could get the virus as it was packed. This type of behaviour will only put a negative impact on Bangladesh when passengers from abroad visit the country. The police immigration was horrible and rude. I have no complaints about the army, they were very well behaved and organised just need to be more patient and punctual. I think the army should also control the immigration because they at least knows how to behave with people and treat everyone equally.
Experience At AirportArrival Only
Date VisitJanuary 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"it is a mismanaged airport"

(Australia)

Not Verified | I arrived at the airport 10 years later from Australia with my wife. My wife is a foreign national and the immigration officer took a long time to process her even though she had a valid visa. In fact, for every person in front of us, it took an average of 10 minutes for processing. She was asked the all same questions all over again which she had already answered when applying for the visa. I was behind her in the queue waiting for my turn but approached the desk to see what was going on. The immigration officer asked me if I was a Bangladeshi and I said yes. Then he very rudely said why I was not talking, and it was taking long. I have been to many other countries and was never rudely spoken to like that. Very unprofessional. Immigration officers are the face of a country. I hope the management can replace these unprofessional people with more articulate people who can converse properly in English. After getting out of immigration, we had issues finding a trolley. During the departure, we had issues with trolley again. And the queues were also very long. Overall, it is a mismanaged airport.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"always crowded and poorly managed"

(Thailand)

Trip Verified | This airport is always crowded and poorly managed as usual. Not too clean airport though toilets inside the terminal are truly cleaned. In the entrance for departure is horrible, no queue, no discipline. Currency exchange rate is much better in this airport than any other international airports. The shops inside this airport are cheaper than any other airports. Inefficient immigration officers are there. For wifi a local mobile number is required.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Immigration officers are inefficient"

(Thailand)

Trip Verified | Dhaka airport is always crowded with mismanagement. Immigration officers are inefficient. It took 2 hours to get my luggage from the conveyor belt. No seating arrangements in arrivals terminal. There was a long queue for customs as well. A lot of improvement is required.
Experience At AirportArrival Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"It is always crowded"

(Thailand)

Trip Verified | It is my home town airport. It is always crowded. I use this airport several times each year. It is a not too clean airport though toilets inside the terminal are truly cleaned. Currency exchange rate is much better in this airport than any other international airports. The shops inside this airport are cheaper than any other airports though these are expensive than other shops of Bangladesh. Immigration officers/police are really bad in delivering services. Customs is also very bad. Overall the airport is not so good.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"It is always crowded"

(Thailand)

Trip Verified | It is my home town airport. It is always crowded. I use this airport several times each year. It is not too clean airport though toilets inside the terminal are truly cleaned. Currency exchange rate is much better in this airport than any other international airports. The shops inside this airport are cheaper than any other airports though these are expensive than other shops of Bangladesh. Immigration officers/police are really bad in delivering services. Customs is also very bad. Overall the airport is not so good.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"this practice needs to be stopped"

(United Kingdom)

Trip Verified | I arrived at this airport in the mid-morning. Immigration was relatively easy and there was no form filling. I already had a visa obtained in London and so I sailed through immigration. My bag arrived on time and I walked through the Customs green gate. I was to be met on arrival but the young guy who greeted me turned out to be a "helper", meaning that he expected a tip to take me outside the airport and call the driver. He was wearing a blue uniform. In the time waiting for the driver, I managed to get money out of an ATM with my helper's help. The cost to me was $4 as a tip which I do not resent but this practice needs to be stopped.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
8/10

"I did not have any trouble"

(United States)

Not Verified | The negative reviews of this airport have been highly exaggerated. Bangladesh is a third world country, so no, it's not quite up to the standards one would expect from a big international airport - but it's really completely fine. I did not have any trouble getting through immigration or customs and didn't have to pay any bribes nor was I ever approached by someone who attempted to bribe me. The Bangladeshi people are the best part of Bangladesh and that's true of the airport as well - at least from the perspective of an English speaker. Many of the staff speak English, and were all polite, friendly, and welcoming. The airport was reasonably clean, and there were a few bugs (though it's not infested by any means). There's plenty of space. It can get a little hot though, as it is poorly air-conditioned - but it's not any worse than any other airport in other poor countries. Once you are out of the "official" airport you do need to be careful because there are some scammers (mostly unaffiliated with the airport) running around who will try to get you to put your bags on their carts and then charge you exorbitant fees to get your bags back. As usual when travelling to a place with a lot of poverty, don't engage with these people and you will be fine.
Experience At AirportArrival Only
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
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