Denver Airport

Not Verified | Arrival is okay although you have to look for the hidden boards indicating assigned baggage carousel. We walked the length of the baggage claim area and looked at each carousel before finding ours. Departure was a nightmare. Priority check in was slower than regular. Other customers had to help us with self-check in. We followed signs to North security only to find out that the TSA line was closed and we were redirected to South Security. There were no signs how to get to south security. We had to ask 3 separate people and ended up in baggage claim again. We finally found a police officer who gave us proper directions. After finding south security I set off the walk thru alarm, went back through and was then selected for a random search, they swabbed my hands and the test indicated positive which required a more than thorough patdown. The agent pulled open my waistband, pulled up my shirt, all in front of the crowd. The TSA agent told me hand lotion sometimes gives a false test. Seriously!? Perhaps we need a better test or this was just BS. I was humiliated during the whole process. There is no way a reasonably intelligent person can navigate this airport due to their poor signage. This was my second bad experience - my first made me miss my flight due to poor signage. Never again. I suggest you fly into Colorado Springs and drive to Denver before using this airport. Also, all food options had lines so long you would miss your flight.

Not Verified | Absolutely horrible service at Xpress Check for rapid covid test. Xpress Check also owns airport spa but must have made more money switching to covid testing. $200 for test or miss flight or quarantine. The management was intimidating the customers, would not allow customers to ask questions and literally yelled at customers who appeared frustrated. Manager did not distance when she became angry. Several people who questioned her missed their flights. Disgraceful service.

✅ Trip Verified | The main terminal was torn up and completely destroyed over a year ago and is still a complete construction nightmare. There are zero Amenities in the main terminal. Security is slow, airline counters are jammed, directional signs are awful. In the concourses all the amenities are clustered in the central area and are all jammed with long lines and not enough seating. Gates do not have enough seating and most electrical outlets don’t work. Every time I fly through here I have to help lost people figure out how to get on the train to the terminal to baggage claim. This is literally one of the worst airports now.

Not Verified | My husband and I were treated with respect and compassion. I am very sick and I guess it showed on my face. Going through security they pushed us to the front with no questions or explanation. At the gate they let us enter first. It was such a pleasure going to Denver Airport and leaving. We would recommend them at any time.

✅ Trip Verified | I arrived for an early morning flight to New Orleans and naturally sought out a seat as soon as I arrived at my gate. I was appalled to see how filthy the terminal seats are - disturbing at any time, much less during a pandemic. The seats (I was in terminal A) had visible sweat streaks on the backs and seats, stains of various colors (brown, gray) from unknown, organic substances (some trailing down the back of the seat), and overall just looked completely unsanitary to sit in. I did not visit the restrooms, but would imagine that if they get regular service, the toilet seats are less bacteria- and germ-ridden than the terminal seats, which appear never to be cleaned. Shame on Denver Airport for disregarding passenger safety during a global pandemic by not cleaning these. I had to break out my own disinfecting wipe to clean the seat before using it. Shameful.

Not Verified | My daughter has an 8 month old and is pregnant, they made her collapse the stroller by herself with her daughter in her arms, take off her belt, push all of her things forward and the security guard or whatever they're called was horrible about the whole thing. Didn't try to help her at all, nobody picks your job for you, you do it because you choose to. If you can't practice good customer service maybe you shouldn't be working there.

✅ Trip Verified | After landing in Denver, I tried to find my way out to my ride. I wound up going past TSA and found myself on a long escalator that led to a bus bus station, and was lost for about half an hour. Upon coming back in I met a small older woman who was also lost. The way out is not evident and there are not enough signs.

Not Verified | Denver International Airport is in Denver, Colorado. We are used to getting snow. We are used to getting blizzards even. The snow stopped at 10 pm, 3/15/2021. It is now 11 am on 03/15/2021 and they still haven't got the snow removed. That is pathetic. You had trucks out all night. Many trucks working 24 hours. I feel bad for those workers on the snow team. They either need more help or more equipment. It should not take this long to get it back and running in Colorado out of all places. We should be used to snow.

Not Verified | My 16 year old daughter was stuck at the airport coming home due to weather. The staff member in customer service was absolutely the best person I have ever talked to! She triple booked my daughter for the next day to make sure she gets home somehow and made her feel safe. Thank goodness for the unaccompanied minors room. Workers like this should be valued and appreciated.

✅ Trip Verified | This airport has the most inefficient TSA security check process I have ever experienced. I've been to many other airports and their security often makes you feel rushed they are moving you through so quickly and efficiently. Denver Airport security was molasses slow. Lots of standing around waiting for your bin to enter the scan device and then waiting again on the other side of the body scan for your bin to complete its scan. So slow! After I went through the whole process I saw 2 main items that would help speed up the process at Denver Airport: 1) Automated return of security bins. Security checkpoints at other airports have automated bin returns which really speed things up. At the faster airports there is a worker feeding them into an automated bin return and they are quickly made available at the start of the line. Denver Airport had workers using very inefficient carts with bad mobility. My daughter and I couldn't help chuckling at a worker that was slowly navigating a cart with a stack of bins bumping into doors and other items as she struggled to slowly steer the cart from the end of the line back to the start. 2) Have travelers separate out items into different bins with no layers for security scan. Security checkpoints at other airports have you place your electronics in separate bins with now layer/piling of items on top of each other. For example, in Seattle they have you remove your laptop(s) from your bag. Same for your cell phone and bags of liquids. At Denver Airport they had everyone place everything in one tray each all piled on top of each other. Goo grief! No wonder the guy looking at the scanner had to stare at the screen for ages! It took forever. Extremely inefficient and slow for no good reason. Whomever is in charge of security at Denver Airport should take a trip to some other airports and pick up some efficiency improvement ideas. It would go a long way in getting travelers through their security area more quickly. The would also likely need fewer security stations, less equipment and fewer security workers. Aside from the slowness and inefficiency at security, the rest of the experience was fine. There was some construction, but it didn't disrupt our ability to get from point A to point B.