Denver Airport

Not Verified | This airport should just shut down. I was there for an extended layover and I thought I was in the twilight zone! I had nothing to drink for several hours, not allowed to bring beverages through security, and nothing was open for purchase! Not one place. There were no drinking fountains either, so I had no choice but to drink the warm water out of the bathroom sink. The airport was very difficult to navigate as there were no signs giving any directions! Construction everywhere I looked, escalator out of service, I walked so much that my feet were swollen! When I got lost, I couldn't locate any help, except for one employee who shooed me away when I started asking him a question. Terrible customer service! Every worker that I came into contact with was flat out rude. That's unacceptable, especially because I am a very kind person. I suggest you visit another airport and take notes. I will do everything in my power to avoid Denver International Airport.

✅ Trip Verified | Worst airport in the country. I’ve lived here in Colorado over 30 years. Loved Stapleton but realized we needed a larger airport to accommodate the influx of new people to the area. DIA was built not long ago but super short-sighted as it has never operated efficiently for travelers. For many years, it’s been under construction causing delays/obstructions and it seems no one can figure out what to do to fix the many problems with this newly built antiquated airport. If you’re building a billion $ hotel here - it can be erected quickly. I’m a frequent traveler and am planning to move from Denver Metro area so I never need to travel to DIA again! I'm writing this while on the train to Union Station, which was closed with little notice when I was heading to DIA a few years ago.

Not Verified | Worst airport in the country. Trying to figure out where to go after arriving, forget it. There is no one to ask and no signage. I ended up jumping to a completely different terminal and my ride couldn't find me. No idea how it happened, I just walked down the concourse towards baggage claim then hopped on a train. Then departing, so much construction is going on security cannot be found. The escalators are unsafe, too steep. No decent food is available after 9. The place is filthy. No charging stations work in the terminal seats.

Not Verified | This is the worst airport we have ever been to. Construction in check in area, escalators being worked on, longest walks we have ever experienced, not to mention the longest lines and the worst TSA security check point service we have ever had in our 50 plus years of traveling! I wish I would have gotten the name of the awful woman who ‘frisked’ me and 3 members of my family. Really? I think she should be fired. All in all we were thrilled to get out of there and will never book a flight that takes off from Denver International. Shame on you for treating people the way we were treated today!

✅ Trip Verified | DIA never fails to disappoint. TSA has always been the worst at DIA. Then there is always some type of construction. I typically brace myself and 'deal with it'. But yesterday the pre check on north security was closed and there was a full line waiting for regular check. I raced to the south side. TSA pre check had 3 lines and the clear queue funneled to one gentleman. Frazzled I held up my pass and he gave me the 'lady put it on the scanner look'. At least he apologized when I complained about booking a terminal length to go through his line on the south. Finally through TSA and down the stairs to very backed up and broken train the terminals. After three trains I was able to get one to the C gates. I charged to the gate with a few minutes to get some water for my asthma which was now flaring up from all the people, the humidity in the terminal and my perspiration soaked mask. I asked where the water was to fill my bottle and was told it was 30 gates away back in the center. I did not want to risk missing boarding so I went to vending and found one machine half empty with only pepsi and mt dew. No water. In desperation I got a pepsi. Then I went to the restroom - the stall floors were littered, soap dispensers empty. The germiest place on earth is a bathroom and without soap or even hand sanitizer I cannot follow covid protocol. Disgusting and contrary to the mask mandate. Understood and even flexible that Covid has taken its toll on everyone but the lack of signs, supervisors, and basic needs is unacceptable. I recommend more supervisors on weekends and make sure they are visible and available - it is season! Prioritize cleanliness of restrooms and provide clean drinking water.

Not Verified | The Denver TSA experience was terrible. Every person had to stand next to another person and walk about 50 ft while a dog was put on them to sniff for whatever. It was demeaning and reminded me of the scene from Shindlers list. This was a clear effort to control and abuse passengers, not for security purposes. Dogs are discretely used in airports, no problem. This was control by an abusive government. I have called my congressman about this issue. Arrival at the baggage area, no vending for water. It was over 100 degrees out. Nobody to help, no information booth. I had to ask airline employees for information. I will never fly out of Denver again and would only use it for a connection. It is a terrible airport. The giant TSA screening area is a stockyard not fit for humans. What a disaster.

✅ Trip Verified | Denver had only McDonalds (gross) open during our delay. There were no food kiosks available due to short staffing that could be coin or card operated. No phone charger docks via vending either. Would have been very helpful. Plenty of chair charging docks-but if you don’t have a cord you’re screwed. Also why can’t airports have designated sleeping areas other than the scant cushions that only the lucky find? Sleeping on the floor-great. I did like the frequency of the gate train to get you to A, B, C gates. $14 for a turkey sandwich and $23 for a charger cord. Weather delays are real money makers for the airport concessioners. Thanks and happy Fourth of July. Not. The next day I had to walk up and down the B corridor twice just to spot the signage for Gate A to get to the train. My ankle still hurts from all the walking I did. There was no one at the information booth to help place a call for a hotel or car. The security guy told me to jump the 3 block line at customer service. Yeah right buddy. This airport is very very understaffed and as per usual overpriced. Gate B 3-9 area was beautifully designed with open glass walls and glass cathedral ceilings. Great great pod seating, comfortable chairs that support you when you put your head back. The music was also good throughout the terminal. Too bad the rest of the airport seemed like an older and uglier version of somewhere else. Bravo for this slice of heaven.

✅ Trip Verified | Worst airport ever, no food available (everything was closed) and restaurants that were open had over an hour wait time. The airport was filled to the brim and everything was delayed in and out because of a non apparent storm. Never want to come back here but every connection available is through here.

Not Verified | First time in B concourse downstairs Gate B86. Carpet worn out. Arm rests on waiting seats broken. Dirty carpet. Just notified carry-on luggage cart broken. We have to carry our bags to plane, what kind of circus is this. Left a really bad taste in my mouth.

✅ Trip Verified | Airport appeared clean until we used the eating facility. Cleaning staff standing around people watching and not once did they try and clean a table and sanitize tables. We have just gone through a pandemic is no surprise to anyone, airport should be ashamed of their staff and lack of care for people using airport. Denver airport charges outrages prices for food but cannot provide a clean and safe environment for its patrons. Good service manager should be placed on probation. Location is a pandemic waiting to resurge. Avoid this airport at all cost.