Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 205 reviews
3/10
No Skytrax Rating
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3/10

"Avoid this airport at all cost"

(United States)

Trip Verified | We don’t have any choice. We have to fly out of Denver. If we did, we’d avoid this airport at all costs. You’ll need at least three hours to get to your plane. Last time we flew out, even the clear and TSA lines are too long. It took me over 45 minutes to get through TSA. Then the trains were packed. On our way out, we had to wait for a 3rd train. On our way home, the train was down for 7 minutes which backed everything up. The platform was so crowded, people coming down the escalators had no where to go. So dangerous. Each train that stopped was already so full, only three or four people could squeeze in to each train car. Avoid this airport at all costs.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"Worst airport experience ever"

(United States)

Trip Verified | Worst airport experience ever. Complete madness, the gate locations are really difficult to find. It was so crowded and nowhere did the gate number indicate a different level and then board the train. They need to have much better ways of directing one to their gate. Clearly I am not alone in my opinion of this airport. Other airport are large without being chaotic, this one doesn’t cut it. Will avoid Denver in all future flights!
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"the worst airport security"

(United States)

Trip Verified | I travel in and out of DIA weekly but this is by far the worst airport security I’ve experienced. Since I travel so much I have tsa precheck and clear. I have no idea how anyone would travel out of here with only one or neither because they are always so short staffed. The security is like a bottleneck causing many passengers to run through the airport and miss flights. Regardless of the day or time the security is always running on a crabby skeleton crew with less than half of the lines open even at north security. They just added a ton of gates in the C terminal so there are even more passengers waiting at security. The new part of the C terminal is nice but there are no restaurants yet. The older part of the airport is definitely run down and dirty with few restaurant options. Everything else would be tolerable if they would just invest in improving the security checkpoints.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"the worst international airport"

(United States)

Not Verified | Discrimination at its best! If you can afford TSA pre heck then you get an entire side of security and no lines. If not the you will wait for hours and share one side of the airport security. It’s the worst international airport I have ever experienced.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Security is disorganized"

(United States)

Not Verified | Bathroom is a disaster. Security personnel rude and not helpful. Security is disorganized with no space to reorganize. Not enough seating at gate. This is a small notch above old La Guardia.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"miserable airport experience"

(United States)

Trip Verified | This is a miserable airport experience. Too crowded, dirty bathrooms and waiting areas, poorly marked directions inside, and acres between gates and connections. Never again!
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport is absolutely filthy"

(United States)

Trip Verified | This airport is absolutely filthy! The women’s restroom needed to be cleaned hours ago. Overflowing trash receptacles with paper towel. Unflushed toilets. Dampness in the air. Gate A32 had mice and they appeared to make themselves at home. The food, on the floor, dropped near the garbage can will always attract mice. Dirty carpeting from multiple, untreated spills. Overall, a very disheartening experience. I will try not to fly out of this airport ever again.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the most confusing airport"

(United States)

Trip Verified | After going through an enormous queue to security screening, I began to load the baskets with my items. Only then did a staff member come by and say that people with "metal in them" should use another line. This should be posted and people informed much earlier. Additionally, this was the most confusing airport I have ever been in, very poorly designed.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolute worst designed airport"

(United States)

Trip Verified | This has got to be the absolute worst designed airport I have ever been in and Ive traveled all over the United States as well as Europe. Never have I been so confused as to the layout and how to find anything. You have signs with arrows going every direction saying all Gates and then north security, south security, arrows going up down left right East terminal etc none of the signage is clear or obvious. I had to ask a security person who was equally unclear and vague and could hardly speak english. After going through the 85 minute long security line which started all the way at the beginning of baggage claim, wrapped around all baggage claim areas ( blocking people) into another area where you had to walk past the skinny little dividing wall with barely enough room for people to roll their carry-ons, people trying to get their luggage had to cut through the line. The serpentine line literally filled up the entire floor of the bottom portion of the airport. Once you got dumped out after walking through the screening machine they were yelling at you to get out of the way get out of the way while you're trying to put your shoes on your jacket on get your purse etc. And then there was no arrow no clear direction which way to go where to go it was the skinniest narrow pathway having to step over fans and obstacles all in the way to go into an area that's not obvious what that area is. Having never been to this airport before I was unaware of the passenger trains that take you from terminal to terminal. Once I realized that was the deal I figured that out. The lights were out on some of the gate signage signs so it wasn't clear which direction to go once I was dumped out at the appropriate terminal. And to make matters worse as I stood in line to board the airplane for Southwest the signage at the front telling you which row and which boarding group you were in was broken it kept flip-flopping back and forth so nobody had a clue which line they were to stand in or whose turn it was to get in line. Once on the plane I thought was home free but no the pilot seemed to be lost when he was on the tarmac he went all the way to one runway then did a u-turn and it seemed as if we were going in circles maybe there was a change in the wind direction and that was necessary but seems sort of odd that you wouldn't know which way to go.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Very disappointed"

(United States)

Not Verified | Very disappointed. Went to eat at the sandwich/ice cream shop by gate B54 on the United B concourse and we saw one of the employees prepping food with her disposable gloves on, the problem was she was touching her mouth eating food while prepping the food. This is a serious health violation. I was shocked! I asked to talk to the manager, in which I did, but he didn’t seem to concerned! Very disgusting! After seeing that we decided to go eat somewhere nicer. So we chose Elways. The food wasn’t bad but the problem was the lady bussing the tables, thought it was ok to use the same bar towel for multiple tables and if that wasn’t bad enough, she was wiping the seats off before wiping the tables! Terrible. Also the bathrooms I went into were disgusting!
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no