| The strange experience started when our inbound flight from Frankfurt had to approach from the South and was sent many miles past the airport to turn for final approach, delaying our arrival. An extremely long level flight at minimum altitude followed before we reached the glidepath. Taxiing to the terminal was delayed again due to "traffic" - we stood on the taxiway for aeons with engines running. Entering the arrival concourse we found a long walk to the end of a huge crowd of arriving passengers queueing for so-called immigration. Coming from an efficient home airport we were overwhelmed. Even families with small children had to stand. If you had to go to the bathroom - forget it. We arrived at a few self-check machines where we had to type in lots of info plus give fingerprints and face photo. A slip was issued and we were so naive to think that was it - like at other airports in the world, and only customs would follow. No way. There was another queue (sort of like what cattle go thru at the slaughterhouse), even slower. When we were at the front, to our surprise, we got to an unfriendly (we had know they are from many previous US visits) inspector who did not bother to speak loud and clear. He wanted all the info the machine had asked just before, plus fingerprints, this time including the thumbs. We had the impression foreign tourists are a burden in this country. The baggage had long been removed from the delivery belt and put aside. The whole procedure took 100 minutes from aircraft door to baggage claim. The signage that should lead us to the TSA checkpoint was poor. TSA - long lines, we got to the front a bit faster as we were business class. The whole checkpoint was a complete zoo. Due to the new full body scan you had to remove the complete contents of your pockets, handkie, notepaper everything. Then the train ride - more or less swift. The departure gate was not friendly and inviting, not enough seating and poor shops. The airline refused to let us wait in the first class lounge as we were not members. Thanks goodness here in Europe you can use the lounges if you go business.