Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 205 reviews
3/10
No Skytrax Rating
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8/10

"Very nostalgic airport to me"

(United States)

Not Verified | Very nostalgic airport to me. Easy to get to baggage and train. On the way home on a Sunday, long security line but it moved fast. I dropped my hat and people passed it back to me! Terminal felt congested. Better food on concourses. Love the red eyed blue horse statue.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Most inefficient airport"

(United States)

Not Verified | Most inefficient airport in the country. I fly out of here all the time, and it gets worse everyone I come. Poorly staffed, long security lines, not enough parking, no good, healthy food options in the terminal. Feeling increasingly like a third-world airport descending into chaos.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the most incompetent airport I've ever been to"

(United States)

Trip Verified | This is the most incompetent airport I've ever been to. If you can avoid departing from Denver, or scheduling a connecting flight through Denver, do it at all costs! Our gates were changed 10+ times and delayed by several hours. I'm still here and worry I'll never escape. Psychically hostile walkways create a sense of unendingly escalating chaos. You are an ant when you are in Denver and the petulant automated text alert systems that notify you of flight rescheduling are your queen. There are no human beings here. Anyone you complain to will be powerless to help or even alter the course of your journey and your inevitable negative emotional reactions to your circumstances will be carefully channelled into the pedestrian collider/retail corridor. We hate you, human. Welcome to Denver International Airport.
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"there were no signs to check-in"

(United States)

Not Verified | Worst airport ever and I have traveled extensively worldwide. At the drop off there were no signs to check-in. For all of terminal A there were only two fast food restaurants and little or no place to sit. Horrible. One star.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"airport is why people fly private jets"

(United States)

Not Verified | This airport is awful, just like the city it serves. No pride always broken. Parking is a nightmare. Passenger transportation is horrible. This airport is why people fly private jets. The management here has turned a first class facility into a turd. They must never fly out of here.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"thank you for your help and understanding"

(United States)

Trip Verified | We flew into Denver for a lay over. My husband got sick and had to go to the ER. After some very unhelpful people and getting the gate doors shut on us for a flight home we were put on standby for the next flight the same day. Mind you we were on standby because they said we missed our flight. We did not! We were told to come back at 6 and they would be able to see if we were on standby still. After explaining our situation and I was upset about it. A supervisor Eric and a one of your employees LauraBeth were very helpful and got us on the flight. Sadly we did not get to California but made it home and it was because of those 2 employees. Non of the other employees were helpful. This was my very first flight. I am over 40 and was anxious enough and then having my husband in the er and then being told we "missed" our first flight and being put on standby. I was a mess. I just wanted to get back. Again thank you Eric and Laura Beth for your help and understanding.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"I’m sad I have to use this airport"

(United States)

Not Verified | This is my third time going to this airport in a month. Fix the signage and please make it clear. The departure line was past the baggage claim. At least have someone flag the people who will be late for their flights. Baggage claim and passenger pickup is the worst. Leave four hours before hand when going on a domestic flight. I fly around the world and I’m sad I have to use this airport.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"line was at least 150 people long"

(United States)

Not Verified | My husband went through regular security and beat me (thru TSA Pre) to the gate. I followed a sign down an escalator that had a TSA Pre arrow. At the bottom, the line was at least 150 people long. After more than 10 minutes an agent came walking down the line saying “this line is for TSA & CLEAR - you must have both.” (Mind you there was not the word CLEAR anywhere so far.) She directed me out into the luggage claim area where the TSA line wrapped around at least 3 carousels. When I finally got to the roped off lines in the actual TSA area, the first line I was in AND the TSA Pre line came together and broke off into their own lines. Is DEN really not prepared for this many people every day? My husband, on the other had, gives his experience an A+. 3rd in line on the upper level security and comfortably sitting at our gate when I arrived sweaty & frazzled!
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"absolutely lousy service"

(United States)

Trip Verified | Awful! Slow security lines. Dirty conditions. Poor, poor signage! Dirty tram. Poor food selection! And if you do find a place, absolutely lousy service. Never want to be cursed with this airport again!
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security lines get longer and slower"

(United States)

Not Verified | I have lived in Colorado for 17 years and DIA persistently gets worse. The security lines get longer and slower, the A Line to the airport is less predictable, and the staff are negligent. It's been under construction for over half a decade with no end in sight. Every flight I've taken in the past three years has been canceled or delayed. I wish there were at least a few positive things to say about the airport but I honestly can't think of any. It's poorly run, poorly staffed, and is always disorganized. The City of Denver or some other authority should get involved to replace DIA's leadership. DIA is an embarrassment to Denver and the state of Colorado.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no