Denver Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 206 reviews
3/10
No Skytrax Rating
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5/10

Denver Airport customer review

(United States)

Once you are actually in the airport it's lovely. Getting to the airport however is not nearly as pleasant. Flew in and out of Denver in June 2012. On the return from the time we arrived at the rental car return lot it took 45 minutes to get to the gate and the security line was just a couple of minutes. The car rental lots are a long bus ride from the terminal and if you are returning to Terminal West there's now a detour. If you don't need to check in take a bus to Terminal East if you can. Car rental prices at DIA are much higher than in Denver and the taxes are fees are very high - about 25%. If you can pick up your rental car downtown - admittedly not very practical with the transit options to downtown you can save a lot of money. I'm sure the airport works well for connections - but watch out for thunderstorm delays in summer - but for actually visiting Denver it's not very convenient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Denver Airport customer review

(United States)

I fly in and out of Denver a few times per year. Security times aren't the fastest but much faster than many other Airports. Check in is very fast and the terminal is easy to navigate. Many restaurants have lots of people but the service is fast so you don't have to wait long. Shops in the concourses aren't very crowded. The airport is built for a higher capacity than it serves so waiting for other planes doesn't take very long. Travel Tip: There are TWO security lines in the main terminal plus an extra in concourse A. The concourse A security can be used no matter which concourse you are flying out of. So just pick the shortest line.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Denver Airport customer review

(United States)

I fly through DEN 3-5 times a year always though B Concourse. While there is a sense of spaciousness because of the high ceilings it is crowded always crowded - thronged would be a better word. The airport sits on a windswept mesa miles from any real services. Woe betide you if you face a spate of cancelled flights in the winter! The place is pleasant enough with a variety of middle of the road food choices but the new smoking lounge in the centre of Concourse B and the DEN Boingo implementation are two real black marks. No smoking lounge can never be made not to smell and when patrons come out the door they carry a powerful cigarette/cigar odour down the corridor with them. As for Boingo when you open a browser on a smartphone Boingo comes up as your only option and though it isn't free it's not obvious how to get past it to search through your cellular device alone. The only way I could find to deal with it was to turn off wireless services. DEN has a much better physical plant than PHX for instance but is nowhere near as traveller- friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Denver Airport customer review

(United States)

I use DIA at least once a month and for a major airport it is a disappointment. For those who travel often you will understand that this an airport that does not cater to you. The so called free wi-fi is unable to perform the simplest tasks and most of the restaurant/bars are so over crowded that you better not be in a hurry. Some are worse than others but I won't mention any names. Fix the wi-fi or at least give me an alternative.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Denver Airport customer review

(United States)

Nice big well laid out airport. Flew in this past week and deplaning was easy no trouble getting into terminal friendly folks to point the way. Return arrived early security took maybe 15-20 minutes tops. TSA were actually pretty friendly. Plenty of shops tram is quick and efficient folks at gate friendly. Only complain is the rental cars are not at the terminal. You have to take a bus about a 10 minute ride out to the car agencies which means you have to account for this upon returning. Better than the other major gateways of NYC and LAX for sure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Denver Airport customer review

(United States)

The choice of restaurants and shops and the overall cleanliness of the airport was pretty impressive. Even the airport transportation from Pikes Peak parking area to the airport was well co-ordinated with reasonable waiting times. The only drawback is the security line however security staff are pleasant and respectful unlike many other airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Denver Airport customer review

(United States)

After checking my bags at the curb I was unable to obtain a boarding pass. I had to wait to check-in at the gate. I have an artificial hip which usually causes me to set off the old style scanners. After an inefficient wait to have my items scanned I requested to go through the new x-ray machines. I was told no. I was told that it was because I didn't have someone to watch my belongings. I was forced to set off the detector alarms and submit myself to a pat-down in front of hundreds of people. It is a shame that Denver airport leaves such a bad impression in what would have been a pleasant journey. To top it all off since I was detained for so long at security and didn't get my boarding pass at the curb I had to sit at the back of the plane in the middle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Denver Airport customer review

(United States)

There is one huge problem with this airport. It is very easy to walk out of the security area without meaning to. I used to live in Denver so when I was scheduled to transit through DIA enroute from Atlanta to Sacramento I decided that I would have dinner at a restaurant in the main terminal that I used to eat at. When I lived there the upper level in the main terminal was part of the secure area - now it isn't. I came out in the main terminal and realized that I was outside the security area. It took me 45 mins to get back inside the security area. Fortunately I made my connecting flight. Needless to say I didn't have dinner. I bet this happens all the time - airport management should put up some signs - lots of other airports do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Denver Airport customer review

(United States)

I have used DEN 3 times and every time it has been a pleasant experience. Signage has been no problem throughout the terminal and I have always been able to find my way without any problems. The terminal has spacious concourses and it seems to be able to handle the considerable passenger load better than most airports of its size and traffic volume. Some of the carpeting in the terminal is getting a bit faded but the upkeep is very good overall. The security personnel had serious but professional manners and the lines were reasonably short. The distance to downtown Denver is a bit long but not unreasonable (many cities have longer distances).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Denver Airport customer review

(United Kingdom)

Arrived from Dulles. Has three terminals (A B C) and they are connected by a train which is very quick. You could probably get from A to C in 5 minutes on this train although I don't know how often they arrive. TSA security line was very long and slow moving although you can sign up to an express security scheme there for an annual fee so this may be worthwhile for people who frequently go through DEN. After arriving you need to take the train to baggage claim which can be a tedious journey to go to the other side of the airport just to collect your bags. Sign posting for this is not immediately apparent to someone new to the airport. Ground transportation to downtown is plentiful but taxis are expensive ($65). Best to get the $20 airport shuttle bus which your hotel can arrange and which you can pay in cash. ATMs everywhere but they appear not to take Maestro cards so be warned. Distance from downtown is quite far and a car or taxi takes just under 40 minutes early in the morning and possibly longer later in day with traffic. Huge selection of excellent cafes restaurants and souvenir stores. Also has small number of internet PC stations so you wont need a wi-fi enabled laptop to get online here. Helpful friendly staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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