✅ Trip Verified
| Unfortunately, I encountered traffic on the way to the Denver Airport to catch my departure flight home. I got there later than desired, but was still going to make my flight. However, as I was going through the Tsa screening (I had my stuff on the belt, next in line to go through security), my lane and a handful of others stopped operating. This was around 5:00pm on 10/18/2019 The TSA officers made no attempt to explain to the people in line what was going on. Instead, the officers in my lane kept laughing and cracking jokes about "the supervisors not doing their job". They should be more sensitive and considerate of all the anxious people waiting to get to their flights. One guest in the lane next to mine remarked that his plane was leaving soon and he might miss his flight, to which the officer sarcastically replied, "That's unfortunate." without even giving the guest a glance. Another guests 2 kids had passed through the security gate right before the machines stopped, so he approached the officer after about 10 min and asked if the kids could come back through to stand in line with the parents so they wouldn't be waiting alone. The same officer mentioned above replied in an aggressive manner that "they've been randomly selected and they'll be selected again when they come back in." What he's saying is not wrong. It's how he said it that rubbed me, and undoubtedly the father, the wrong way. You could tell the father was annoyed because he simply didn't want his kids to be alone. My negative experience was mainly due to 1 or 2 officers, but there is obviously a work culture that tolerates this kind of behavior. There were other officers around that said nothing to correct the abovementioned officer's rude behavior. I have traveled a lot in my life, and can deal with a bit of rudeness, but this was over the top. Please, train the officers to be better people, which in turn will make them better employees. The Denver Airport processes many, many people each day, and bad employee behavior should not be an impediment.