Delhi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 363 reviews
5/10
No Skytrax Rating
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8/10

Delhi Airport customer review

(India)

I have experience of Domestic Terminal 1D. The design was good and we never felt it was the clichéd substandard Indian Airport. The baggage was at the belt within 5 minutes of arrival. The help desk was large and other signage pretty clear. On the city side there are good food and beverage outlets within and in the area outside the terminal. Access to ATM's and Taxi booths were good. However a better signage and guidance system ought to be put in place to avoid confusion to Non Locals. Most Important it was wheelchair friendly. The placement of baggage belts were too close for my comfort. The use of LCD screens could be better with more efficient information. Wifi was weak wen I visited.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Delhi Airport customer review

(United Kingdom)

I used the airport to transit from international to domestic. The queues on international arrivals are not long and check out was quick but luggage collection took bit longer. On return trip the international airport had big immigration queues. If passengers want to do shopping then check in at least 5 hrs before departure time as it takes longer to get all the formalities done and gates are at very far distance from immigration. The airport is full of all sorts of shops but no point if you are checking in just 3 hours before the flight time. There is no sign of small transportation vehicles to take the able bodied passengers to gates. The passengers were just rushing to their gates in order to catch their flights after security check. The seating area near the gate are clean and coffee shops are around each gate. The toilets were clean in line with international standards. The ground staff of airport is more helpful than the other airports and to my surprise no money was demanded from travellers as we needed the wheelchair at last minute.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Delhi Airport customer review

(Singapore)

Delhi-Singapore-Delhi this week and discovered that Terminal 3 was very impressive - equipped with all modern facilities - clean good ceiling height and friendly immigration staff. But there are areas where it can improve - properly trained and professional staff. Let us not have CISF people - most of them are rude. It will be good to have a force specially trained for Airport security - who can be friendly and strict at the same time. There are many good shops - mostly international brands. The toilets were clean - but could be cleaner.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Delhi Airport customer review

(New Zealand)

Dubai-Delhi-Dubai. Arrival in to Delhi at Terminal 3 was a pleasant surprise it was clean and spacious and looked quite modern. It took 10 mins to reach immigration and I went to get my visa on arrival at the desk which was deserted. It took two approaches to the immigration officials to get someone to come to the desk and process my request and took a further hour for me to obtain my visa. It took approximately 1.5 hrs to finally reach the exit which could have been faster had the visa arrival desk been manned. Beyond this everything else was very good. Return from Delhi to Dubai travelling with an elderly passenger. I had made arrangements with airline for a wheelchair I would recommend avoiding the paid porter service unless it is required. The steward who accompanied us with the wheelchair was helpful and stayed with us right till boarding. Overall it was a pleasant experience and I was impressed with Terminal 3.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Delhi Airport customer review

(United Kingdom)

Facilities in Departure Lounges - both domestic and international - excellent but the system of making transit pax sit in the "visitors lounge" until the security guard chooses to allow you through to check-in might mean you don't have a lot of time to appreciate them. The Visitors Lounges themselves are awful - they don't even have toilets. I was stuck in one for over 12 hrs and was not impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(United Kingdom)

Initial impressions are good. Indira Ghandi International Airport is a modern world class airport. However it is let down by the security. There are checks to get into the airport checks to get to check-in checks to get to passport control and the massive queues at passport control and through security. Whilst most modern airports and airlines suggest check-in 3 hrs before an international flight you need closer to 5 if you want to shop or use a lounge. It is ludicrous!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Delhi Airport customer review

(Germany)

Very loud. Most of the announcements are unnecessary and irritating. Apart from that why do they have to announce the 'departure' and the 'arrivals' of all flights? How does that information help any passengers waiting for the flights. It functions with minimum announcements all over they world so why not at DEL?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Delhi Airport customer review

(India)

The new terminal T3 is a vast improvement from the old one. Mostly the facilities are fine just about what you would expect as minimum from any modern city airport. However what really exasperates is the security - their objective seems to be to harass the traveler. The awful looking carpets are a bother to drag luggage over it. Other than this an acceptable airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(United Kingdom)

If you are not in transit it is airy modern and there is plenty of space. The security checks are frequent and time consuming. If you are in transit- make sure that your bag has been offloaded. I was told at Heathrow that my bag would be booked through Delhi to Bangalore - it was offloaded at Delhi. An announcement 5 mins before my connecting flight was the only information I had which was too late - connecting flight departed and I spent hours being passed from one uninformed official to another each stamping bits of paper etc. Eventually retrieved my bag thanks to the airline representative - not the airport officials. Wasted 6 hours at Delhi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(India)

It has everything several check-in counters security gates bright natural lighting during the daytime shops and areas to lounge and dine. The distances one has to walk is not a problem unless travelling with an infant or older traveller. Windows airside do not give you a good view of the flight operations if you are waiting. On the city side hailing a taxi can be confusing with different lanes for different types of taxis. Similarly making your way to the Metro Station is not easy and locating the Coach boarding point is not easy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no