Delhi Airport

I expected a lot from this airport. It looks more of an airport built within a shopping mall. The immigration- and-security check area combined is half of the entire commercial and food area. It took me 65 minutes to get through immigration and security check due to the long queues. I think IGI and GMR lost out on prioritizing the facilities. People don't visit airports for fun and shopping they travel through them and the top priority should be passenger convenience which is in no way top notch.

Travelled to terminal 3 compared to terminal 2 this is brilliant. Large concourse for being dropped off in and entry to the airport was fine - didn't have to queue and security staff was quite pleasant. Check-in was fine no real issues. Had to deposit 3 of our 4 bags in the oversize bags area which were taken by a 'porter'. Immigration is normally an ordeal but in this case no problems at all! The final security check was great the guy doing the pat downs greeting us with a smile and we were done. Wide range of food in the food court and competitively priced duty free items. The reason I suppose is the airport wasn't as busy as it could be and perhaps that accounted for the pleasantness of staff?

There were mosquitoes everywhere I can only imagine how bad it gets during the rainy season. The restrooms were a bit better than some other Indian airports or in India in general but they still smelled and each bathroom could use a dedicated janitor. At immigration two of the guys were busy talking when one of the other immigration officials asked me to go up to them. I did and I was yelled at! The places to eat looked dirty. If given the choice again I would stay away from this place.

I flew to Delhi and then an internal transfer to Amritsar. Rude staff long delays at security and very rude security staff zero customer service. No point having wonderful facilities if the whole process takes so long that you have no time to sit down at the airport! Very stressful. Same story on the way back.

Very modern airport very efficient with short queues. Great food court at departures. But the BA lounge service was the worst I have encountered. Subcontracted over-crowded poor refreshments and no privacy. There was much more room to "stretch out" in the public food court area.

Based on a recent flight from Kathmandu to Sudan via Delhi (return via Mumbai). It's probably fine if you have boarding cards right through but if not then forget it. We were sat for over 5 hours in a transit area in Delhi with nothing but vending machines which only accept Indian rupees (and nowhere to change money). By the time we got through another 40 minutes in security there was barely enough time to get anything to eat. Same story in Mumbai on return except that the transit area was alive with mosquito's and we just about made it to our plane with a 3 hour transit time. I can't really rate terminal facilities as we barely had a chance to see the departure area.

Visited the airport twice in Feb 2012. If you are transferring from Dehli to any other airport in India - don't. We had a 2 hour wait in Delhi Terminal 3 which was taken up by rushing from corner of the airport to the other. There were security checks baggage which had to be checked in again more security checks and long queues and disinterested and unhelpful staff. We managed to board our connecting flight just in time. On the way back from Amritsar to Dehli to London Heathrow. Same story long queues followed by security checks and more checks. For all the new facilities and modern airport Dehli knows nothing about customer service and providing a good experience.

This Airport is extremely regimental. Six Security checks! Security check to get in to Departures At the desk Immigration Border control at the gate and before entering the plane. X-ray staff had a chat whilst ignoring my rucksack that was sitting making me wait. No signage. Duty free staff are disinterested and was greeted with a sour serious face of have a nice flight.

I visited India after about two years and used the new T-3 terminal for the first time. I have to say I was impressed with the facility. But obviously because of its size one has to walk a lot although there are moving walkways. I just wish they had chosen a different color carpet it seems so tacky and old fashioned. Most importantly the queues seemed shorter and staff more helpful. The food a bit overpriced. What remains to be seen is that how long can they maintain the high standards.

Visited Delhi after 3 years and noted a lot of improvements. Clean passageways a bit of a long walk to arrival area perhaps because of its size clean toilets with staff to help immigration and customs was a breeze without any problems. After disembarking I was out of the main gate in just 25 mins. There is room for more cleanliness and maintenance otherwise in a few years it will be just the same as before.